Richer Sounds - York Recenzje 

2043
Wynik TrustScore: 5 na 5

4,9

12 St Sampsons Square, YO1 8RN York, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... Zobacz więcej

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Oceniono na 5 z 5

I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... Zobacz więcej

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Oceniono na 5 z 5

Excellent service with Kevin at York. We were looking to buy a Sony tv, due to it's impressive sound performance. After reviewing my hifi set up, Kevin advised running the tv sound through my Dali spe... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 12 St Sampsons Square, YO1 8RN, York, Zjednoczone Królestwo

  • 0333 900 0084

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2043)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 511

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Speaker Upgrade

I visited Richer Sounds after recommendations of several friends. I took details of room size, current amplifier, distance I sit from speakers, and musical preferences. Senior Sales Advisor, Sean, was extremely knowledgeable, helpful, and I was given a demonstration in a 'listening room'. At no time did I feel under pressure to buy. The speakers were delivered to my door less than 24 hours after my visit. A very satisfying experience; a big thank you, and I won't hesitate to re-visit when I have further hi-fi requirements.

3 marca 2026
Logo Richer Sounds - York

Odpowiedź od Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

A tale of good service

I went to the York shop, and spoke with the manager, Joe, and we made an appointment for later that day. When we arrived, Joe had some HiFi separates in my price range ready. We listened to the sound, and he brought in different speakers to produce the sound I wanted. He took all the time we needed, and then took my money and arranged delivery for the next day. The system is fully assembled and functioning, and it looks and sounds terrific - thank you very much!

1 kwietnia 2026
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Odpowiedź od Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Surround sound upgrade

We we were looking to upgrade an old defunct blu-ray surround sound system and didn’t know where to start. Kevin at Richer Sounds in York was brilliant gave us some really helpful advice and recommendations for a new system and setup the speakers in store so we could hear the quality. We are delighted with the new system - it sounds amazing so very happy with the service we received.

28 lutego 2026
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Odpowiedź od Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Earphones

Really easy to order and pick up from store. Communication great both online and in store. Friendly staff in the York store.

2 kwietnia 2026
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Odpowiedź od Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Excellent service and advice in shop

Excellent service and advice in shop, followed by excellent and patient service on phone when we needed help.
Top marks all round.

30 marca 2026
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Odpowiedź od Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Excellent service from the York Branch.

Bought an LG oled tv and Sonos sound system from the York branch. The staff were incredibly helpful and knowledgable about the products they were selling. They set the systen up for us to listen to and offered advice on the suitable components to buy, which incidently were not the most expensive.
Highly recommend the company.

19 marca 2026
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Odpowiedź od Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Knowledgeable staff

Knowledgeable staff, loads of choice and competitive.

28 marca 2026
Logo Richer Sounds - York

Odpowiedź od Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Oceniono na 4 z 5

Your couriers let you down.

Everything you do each time I buy a TV is first class, the understanding, the suggestions you make, the price. One thing that needs work is the delivery couriers you used for my latest delivery. Communication was mixed and I was having to do a lot of chasing and phone calls between you and the couriers.

28 marca 2026
Oceniono na 5 z 5

Excellent Experience

Excellent service with Kevin at York. We were looking to buy a Sony tv, due to it's impressive sound performance. After reviewing my hifi set up, Kevin advised running the tv sound through my Dali speakers. We purchased a Philips OLED tv instead. The picture quality is incredible, and we saved approximately £700 against the Sony. Could not be happier.

29 listopada 2025
Opinia niezależna
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Odpowiedź od Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

I found your staff knowledgable and…

I found your staff knowledgable and helpful. They helped me put together a great system that fit my purpose. At a decent price. I had to have one piece delivered, and DPD was the only aspect that was suboptimal. But my Richer Sounds experience was top notch. Would definitely buy from you again.

25 marca 2026
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Odpowiedź od Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Great service as always from York…

Great service as always from York Richer Sounds, Aaron proviuded great advice on the options for a TV and really helped me make the make the decision on the best information

23 marca 2026
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Odpowiedź od Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Great service

Great service, the lads were spot on handled my tv with great care. Would highly recommend thanks again

30 marca 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Helpful knowledgeable staff good…

Helpful knowledgeable staff good understanding of my requirements that turned into an economic purchase that turned out to be first class bit of kit with an excellent interpretation of my requirements. As a long time non cd user the after sales info was more than helpful. Helped me setup the equipment. Turned out to be a first .class piece of hi fi I am delighted with my purchase and it's performance.

23 marca 2026
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Odpowiedź od Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Friendly and informative

Everything from the initial enquiry when they took us to see a 77" TV hanging upstairs, to us going in 2 days later to buy the seen TV, was perfect. Aaron was exceptional when we purchased the TV and even arranged speedy delivery (less than 48 hours) as well as making sure the gentleman who initially served us was put down as the salesman (assuming for his commission)
Fantastic service, speedy, informative and very friendly.

23 marca 2026
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Odpowiedź od Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

A trustworthy retailer

The website was easy to navigate with a good choice of merchandise at reasonable prices. I was kept well informed about my delivery which arrived promptly.

22 marca 2026
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Odpowiedź od Richer Sounds - York

Thank you for your wonderful feedback

Oceniono na 5 z 5

Excellent

Excellent, expert, pleasant, helpful advice from Kevin, who was a pleasure to do business with! I have bought equipment from Richer Sounds in York many times over the years, because they are always so good!

17 marca 2026
Logo Richer Sounds - York

Odpowiedź od Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Big shout out to Arron for providing…

Big shout out to Arron for providing excellent recommendation on my subwoofer and for following up personally on the day of deliver to let me know it's on it's way and also for asking how it sounds. Excellent customer service from beginning to the end. Worth noting I initially spoke to him over a year ago, but couldn't afford it at the time, so when I re-engaged again he immediately provided support and within days decision made. One happy customer, thank you Arron!

22 marca 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

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