Great advice in one of the stores. We went to look at one particular tv, which suits us perfectly. I rang to order, which was easy - was connected to Swiss Cottage. Could not have been more helpf... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Zobacz więcej
Reakcja na opinię
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Zobacz więcej
Reakcja na opinię
I made a judgment arrow regarding size and weight of the package when ordering TV direct to your branch. Too big for me to handle. Andre the field sales manager at your Swiss cottage branch solved the... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep Hi-fi
- również w kategorii:
- Sklep RTV
- Sklep TV
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
25 Northways Parade, NW3 5DN, London, Zjednoczone Królestwo
- 0333 900 0031
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
V knowledgeable team
V knowledgeable team. Always excellent customer service and good value products. I’ve been my AV stuff from here for over 20 years
8 listopada 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Omar was very knowledgeable and…
Omar was very knowledgeable and extremely helpful. He made it a great experience.
4 listopada 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Paul at Swiss Cottage took great care…
Paul at Swiss Cottage took great care in showing us what available models they had for my requirements, and allowed us enough time at the audio test room to pick our preferred options.
2 listopada 2025
The customer relations agent was excellent
The customer relations agent was courteous, knew his product range very well and followed through on the company’s delivery promise.
28 października 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Excellent service, very knowledgable and extremely competitive pricing...and really friendly too! Recommended.
22 października 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Amazing Service amazing staff at Richer…
Amazing Service amazing staff at Richer Sounds Swiss Cottage,Ollie,Omar and fillip helped me a lot with my purchase I can highly recommend buying from this retailer.
27 października 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Thanks, Oli.
Good price for an excellent turntable. Oli was very helpful and friendly. I appreciated his follow-up call. It's a great shop.
25 października 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
It was a very warm welcome into the swiss cottage shop, and I got answers to all my questions. I'm loving and enjoying the item I purchased, and already planing to buy more!
It was a very warm welcome
22 października 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
What a great experience! I was looking for a stand alone blue…
I was looking for a stand alone blue tooth speaker, not knowing that there were alternatives, but wanting a great sound for the music I listen to . I was extremely fortunate that I was helped by Filip at Richer Sounds Swiss Cottage who asked the type of music I listen to and showed me the various options , before then playing my music to me in the demo room. His knowledge and helpfulness, to the extent of setting up the KEF speakers in my home , highlights the value of going to the shop rather than buying on-line.
I could not be happier with the service I received from Richer Sounds and Filip.
Thank you
Barry
24 października 2025
Opinia niezależna
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Had an outstanding experience with Oli
Had an outstanding experience with Oli: super knowledgable and helpful. Got my family for the experience!!
16 października 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Usual terrific service
Usual terrific service, with knowledgeable, friendly staff. Have purchased many things from Richer Sounds in the past and they will always be my first stop - be that audio, TV or 4K projectors
11 października 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Great service
Ordered online, fast delivery,good communication. Waiting for me when i arrived at shop. Highly recommended!
10 października 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Odpowiedź od Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Item was in stock and reserved for me.
Item was in stock and reserved for me. Collection was easy and the device well priced.
7 października 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Excellent service on product which…
Excellent service on product which failed after 5 years. Gave me option of either a full repair or gift vouchers towards new TV
13 czerwca 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Unimpeachable Service
Extremely helpful and responsive to e mail when it came to helping me to choose the right product for our needs. Never really a given when it comes to consumer tech retail, sadly. Should be the first and last principle of customer service.
2 października 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
amazingly helpful staff with exchange…
amazingly helpful staff with exchange and also with delivery
100 % sort of service a lot of other businesses could learn from
1 października 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Fantastic service, even over the phone
I spent some time on the phone with Omar. I was interested in purchasing a television, but I had a few questions.
I’ve seldom encountered such fantastic customer service. Omar was knowledgeable, professional, yet friendly, and he went out of his way to be helpful. Throughout, I didn’t feel rushed, but he was quick to answer my questions and process the transaction.
Richer Sounds' competitive pricing, solid reputation, and excellent customer service convinced me to buy from a great British company rather than an online American giant that doesn’t pay taxes. That felt good.
6 października 2025
Opinia niezależna
Odpowiedź od Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Second to none
The service and knowledge of people in the store. This is the 4th time I have been back there buying new equipment.
23 września 2025
Odpowiedź od Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Doświadczenie Trustpilot
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