Richer Sounds - Southgate Recenzje 

1479
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Wynik TrustScore: 5 na 5

4,9

157-159 High Street, N14 6BP London, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I cannot fault Richer Sounds in Southgate or their approach to customer service. They have bent over backwards to help resolve a problem with my vinyl player and Dan was an absolute superstar. He li... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very helpful staff on phone call regarding my purchase. Knew exactly the product I was enquiring about and the sale went through seamlessly. Have used Richer Sounds before and the standard of employee... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Recently bought LG OLED48C54LA after popping in to see the various Tv's. A great choice which was recommended by the guys in Southgate. Excellent service, outstanding service ,very helpful and next da... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We’ve bought a few tv’s from Richer Sounds, Southgate and have been served by Dan. We’ve always received fantastic customer service and expert advice. The staff here are knowledgeable and the p... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. również w kategorii:
  3. Sklep RTV
  4. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 157-159 High Street, N14 6BP, London, Zjednoczone Królestwo

  • 0333 900 0085

4,9

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(1479)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 500

Napisz recenzję
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Oceniono na 5 z 5

I recently bought a TV from Richer…

I recently bought a TV from Richer Sounds in Southgate and had a very good experience. The staff were extremely friendly, helpful and professional throughout. They took the time to answer my questions, explained the options clearly and helped me choose the right TV without any pressure.

The whole process was smooth and pleasant, and I felt well looked after as a customer. It is great to receive this level of personal service.

Highly recommend Richer Sounds Southgate, especially for their friendly and helpful team.

28 maja 2026
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Odpowiedź od Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

we spoke to your employee at Southgate…

we spoke to your employee at Southgate re a new stylus , he said they had them in stock and would put one aside for when my wife called in. Due to parking problems on the day , I dropped my wife off at your store , the stylus was there for her and was shown how to fit it. Great service and price.

26 maja 2026
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Odpowiedź od Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Dan at the Southgate branch was very…

Dan at the Southgate branch was very helpful with advice and arranging next day delivery for my projector screen.

18 maja 2026
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Odpowiedź od Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 3 z 5

Staff helpful

Staff helpful - but IT can be complicated -! We both ended up reading the website - which I had already read before I entered the store. Having said that it is much better to buy in store than on line to make sure that you get what you want

18 maja 2026
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Odpowiedź od Richer Sounds - Southgate

Thanks for leaving your feedback, although I was sorry to read there was a lack of clarity with our listing. I will arrange for our customer service team to get in touch with you to find out more, with a view to clarifying for other customers, as well as putting things right with you..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Swapped the wrong product with no problems

My elderly father bought a TV and when he got it home, he realised it was too small. The Southgate store couldn't have been more helpful and kind. They immediately helped him choose the right size and refunded the first one. With no complaints and all smiles. Couldn't recommend them more highly.

17 maja 2026
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Odpowiedź od Richer Sounds - Southgate

Thank you for your 5 star review!

Oceniono na 5 z 5

I travelled to this store to collect an…

I travelled to this store to collect an item. The welcome was great, staff very friendly and helpful. Loved it…..

14 maja 2026
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Odpowiedź od Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Knowledgeable staff

Knowledgeable staff, not pushy, willing to listen to customer. Have had 2 visits, spoke to different staff on both occasions, both very amenable. A pleasure to buy from. Well done.

8 maja 2026
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Odpowiedź od Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Well informed staff and brilliant advice

Went in to collect my new separates. The guy that served my and got all the boxes out of the store room and commented on my Amp choice. A discussion ensued and i ended up with a much better amp for a very good price. Very pleased with the experience. A great place to go for a HiFi novice.

8 maja 2026
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Odpowiedź od Richer Sounds - Southgate

Thank you for your wonderful feedback

Oceniono na 5 z 5

Easy to find the item

Easy to find the item. Price was fair. Plenty of options (in store, home delivery, delivery to store, etc etc), and the one I chose (delivery to store) worked out fine.
Fun fact - I got my first 'hi-fi' as a present from my Dad in about 1982, and I clearly remember going to Richer Sounds to get it. London Bridge, maybe? Dual CS505-1 (long gone, replaced with a couple of Technics 1210s, also from RS, I think), NAD 3020 (nicked in the 90s when our flat was broken into), KEF Coda 2s (my daughter still has them).

8 maja 2026
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Odpowiedź od Richer Sounds - Southgate

Thank you for your 5 star review!

Oceniono na 5 z 5

Great customer service

Great service as always. This is the second time I am using the same branch.

6 maja 2026
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Odpowiedź od Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Happy Southgate Branch customer my customer…

Always happy with my customer experience at Richer Sounds Southgate branch. Professional, polite and always willing to offer great advice. I recommend them without hesitation. Sean

4 maja 2026
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Odpowiedź od Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Excellent Service

HI,

I inquired at the Southgate Branch if I could get a speaker cable reterminated in store.

Ali went above and beyond and as I had requested a soldered connection which is not usually available.

I visited the store and when looked at the cable was just crimped and the repair could be done there and then for the price of the banana plugs.

Hudson did the repair with great care (stripping each of the many wires in each branch of the cable before terminating and fitting a heat shrink fixing which was a great detail), he was meticulous, careful and seemed happy to carry out the job.

So, a brilliant experience at Southgate Richer Sounds and fantastic customer service and workmanship from Ali and especially Hudson.

Will definitely consider Richer Sounds for anything I may need going forward

30 kwietnia 2026
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Odpowiedź od Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

I went into the Southgate branch of…richer sounds for for a tv

I went into the Southgate branch of richer sounds for the first time. I was greeted from a man asking if I needed help his name was Hudson. Told Hudson what I was looking for and he checked everything out for me with the budget I told him what I could afford. I came away very happy and with a new tv the price. size and the quality that I asked for. Hudson your a very knowledgeable man you know your test Hank you for all your help will certainly use richer sounds again thank you.

26 kwietnia 2026
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Odpowiedź od Richer Sounds - Southgate

Thank you for your wonderful feedback

Oceniono na 5 z 5

First Class Service

I have just purchased a LG TV and Soundbar from Richer Sounds in Southgate.

The person I spoke to was a gentleman named Dan, who was the most professional, courteous, knowledgeable and helpful person I have dealt with in a very long time.He is a credit to Richer Sounds and I can only say a big thank you for all his help.There is nowhere else to go for ‘old fashioned’ service which will provide repeat sales and recommendations.

3 maja 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Southgate

Thank you for your 5 star review!

Oceniono na 5 z 5

Replacing my damaged CD player

I had a problem with my CD player, and I tried various avenues to try to get it repaired. A quote was obtained from one source, which I considered. At the same time I found a new cd player for sale at Richer Sounds, which actually cost very little more than my quote for the repair to my old player. Buying the new player would also get me a better guarantee than having the old one repaired (which was only for 12 months).
I rang Richer Sounds and enquired whether they had the player available to be collected. The member of staff I spoke told me that it could be picked up the next day, or, she advised me, that it could be delivered to my door next day before midday. I opted to have the item delivered. I paid for for it over the phone and the player arrived at my house very early the next morning.
The whole process was easy and staff very efficient. I would certainly put Richer Sounds at the forefront in the event that I require Hi Fi items in the future.

22 kwietnia 2026
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Odpowiedź od Richer Sounds - Southgate

Thank you for your 5 star review!

Oceniono na 5 z 5

Always a great experience shopping with…

Always a great experience shopping with richer sounds.

On this occasion they did my such a good deal.

Staff always knowledgeable and friendly

19 kwietnia 2026
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Odpowiedź od Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Staff going the extra mile

Staff going the extra mile, helpful suggestions, making time for an ad hoc demo. Great experience.

17 kwietnia 2026
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Odpowiedź od Richer Sounds - Southgate

Thank you for your 5 star review!

Oceniono na 5 z 5

Very friendly staff

Very friendly staff, great service and prices. After sales top notch. Recommend.

3 lutego 2026
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Odpowiedź od Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

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