Richer Sounds - Reading Recenzje 

1784
Wynik TrustScore: 5 na 5

4,9

114 Oxford Road, RG1 7NE Reading, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

On entering the shop, I was instantly greeted by friendly staff, they were knowledgeable and helpful. They offered products to suit my needs. The unit I purchased is excellent. Perfect for my system.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very good as usual. Not sure who courier was used but the driver threw all of the packets/boxes around the van when trying to dig out the speakers. Did not seem to be bothered when I asked if he was n... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 114 Oxford Road, RG1 7NE, Reading, Zjednoczone Królestwo

  • 0333 900 0044

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1784)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 564

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The Richer Sounds website was easy to…

The Richer Sounds website was easy to navigate to find the correct product for me. Placing the order by phone to the Reading branch was simple and the goods arrived very quickly. All in all a satisfying shopping experience.

17 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

We walked in and bought a new TV from…

We walked in and bought a new TV from them.
The team in the Reading store were very helpful. No hard sell, just genuine help and advice.
5 out of 5.

21 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Invaluable advice, great products, great price.

Went in with an open mind for a specific requirement. As usual the guys in Reading had several great options, and their advice and personal experience (matching my home setup) was so much more useful than buying over the internet. Ended up buying something I would have never considered, and they sound superb. The specific colour of speakers I wanted weren’t in stock, but they arrived at my house the next morning!

13 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Very helpful and friendly manager…

Very helpful and friendly manager answered all my questions

20 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Thanks to the knowledge of the store…

Thanks to the knowledge of the store staff, we were able to purchase a simple enough television that my 90 year old mother can manage. Ready for us very quickly and installed with expertise. Thank you

18 lutego 2026
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Odpowiedź od Richer Sounds - Reading

Thank you for your 5 star review!

Oceniono na 4 z 5

Very helpful in store with advice…

Very helpful in store with advice regarding a tv bracket and surround sound system. Would have given 5 stars but the store were slow in contacting the installer they use to fit it in our house

18 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thank you for your review, although huge apologies for the delay which was entirely avoidable. We have since spoken to the colleague who initially took the details, and arranged the relevant refresher training.

I do hope all is well with the system, although if I can be of any more help to you do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Great as always

Great as always. I've been a customer of Richer Sounds for many years. I have always purchased my home TV & home cinema products from them. The staff are always very polite and helpful. Their knowledge of the products are exceptional. You can even have a trial experience of home cinema. Nothing is too much trouble and great backup service as well.

24 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Simply the best

Great service as always

17 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Great Service and price

Great service from the team at Reading Richer Sounds. Was looking for a new TV and soundbar. Received good advice and price from a very knowlegable team. Equipment delivered next day after placing order. The only slight negative was that they didn't tell me that the quote was only valid for a two or three days.

5 lutego 2026
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Odpowiedź od Richer Sounds - Reading

Thank you for your 5 star review!

Oceniono na 5 z 5

Bought from Richer Sounds for over 20 years...

Having bought from the Richer Sounds for over 20 years it is always the first point of call when reviewing TV & sound projects.
In December 2025, I had a fantastic experience at Richer Sounds Reading while purchasing a new TV and sound system, and I’d like to give special mention to James. From the outset, James was exceptionally helpful — taking the time to guide me through various options and even visiting my home to assess the room and offer practical, honest advice about what would work best.
His customer-focused approach, combined with the store’s price promise, made the whole process smooth and straightforward. He also recommended a reliable installer, which made the setup completely hassle-free.
I’m now in the process of planning another TV and sound system purchase for a separate project, and there’s no doubt I’ll be returning to James and the Reading branch. Their professionalism, attention to detail, and genuine care for customers make them a pleasure to deal with.
Thank you, James, for your help, keep up the great work!

17 grudnia 2025
Opinia niezależna
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Great experience with richer sounds…

Great experience with richer sounds from start to finish. So easy to order what I wanted quick delivery and updates throughout. Top quality products at great prices I will definitely be shopping from here again

13 lutego 2026
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Odpowiedź od Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Fantastic company and staff

The customer service was second to none, even carried the TV to my car for me. The additional warranty sets this company apart from all the others and is better than anything you get elsewhere.

13 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

CXN100 & CXA81

Okay, whilst the aim should be to go in knowing exactly what you are after, I was a little more open based on knowing more about what I want to achieve, I feel this was appreciated and well directed with the open offer to guide me to an appropriate selection taking me through a demonstration of how the system works.
I had had the same advice previously a few years back & also had the reassurance that they would send me elsewhere if it was appropriate, as had gone in looking for headphones for mixing, and was directed to industry standard which they didn’t sell 👍

28 stycznia 2026
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Odpowiedź od Richer Sounds - Reading

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Fantastic service

Fantastic service, and what a great experience it was to buy directly in-store! Thank you.

12 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Proper customer service

Actual customer service…you ring, speak to a person, and that person actively tries to help sort your issue.
Once issue was understood, I was transferred to technical support, who knew the product, guided me to what I needed and organised the purchase of the accessory, which was delivered next day

11 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Knowledgable Staff

Not only were the gentlemen I spoke to knowledgable, they were friendly.

We have shopped with Richer Sounds over the years and have always been happy with our purchases and, the advice we received. Thank you.

11 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

The staff are always professional

The staff are always professional, courteous, knowledgeable and go above and beyond to help their customers.

10 lutego 2026
Logo Richer Sounds - Reading

Odpowiedź od Richer Sounds - Reading

Thank you for your wonderful feedback

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