The team at the Reading branch of Richer Sounds have been incredible! They've offered invaluable advice and a level of support I simply wasn't expecting. I went in with a pretty good idea of what... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Richer Sounds helped me out of a tight spot. The Hisense STP I bought developed a fault (dead pixel). As it was still under warranty, Hisense were responsible for fixing it. The day before the courie... Zobacz więcej
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I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... Zobacz więcej
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I arrived early before the branch was open. Not a problem i was welcomed in. I came to see a specific product and told the staff i was not intending to make a purchase during this visit. This was not... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
114 Oxford Road, RG1 7NE, Reading, Zjednoczone Królestwo
- 0333 900 0044
4,9
Doskonała
2 tys. recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Odpowiedź od Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
Top salesman Rory
23 maja 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Odpowiedź od Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Odpowiedź od Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
i visited a RS shop recently to listen…
i visited a RS shop recently to listen to bookshelf speakers and came away dreaming of a floor standing model made by Dali. It was important to see and listen to various speakers to get a better sense of what was out there, their qualities and to help define what I wanted in a speaker. I appreciate all the time Rory gave me.
19 maja 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Order done on line very easy and…
Order done on line very easy and delivery was prompt so would definitely use again.
19 maja 2026
Odpowiedź od Richer Sounds - Reading
Thank you for taking the time to leave us your review, it's great to hear all went smoothly and that you will consider shopping with us in the future!
Hopefully next time we will able to attain a full five star review, and of course if there were any areas you feel we could have improved within this time, we're always glad of feedback and can be contacted via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Odpowiedź od Richer Sounds - Reading
Thank you for your 5 star review!
Exceptional service from Richer Sounds Reading.
I have used Richer Sounds Reading on a number of occations and have always had a great experience. 18 months ago I had the itch to upgrade my 40 year old speakers so arranged a Demo with James who was very helpfull. I ended up liking the Dali Oberon 5 which were over my budget so I didnt purchase. Due to recent price drop I decided to try again. This time I saw Rory who allowed me to trial the Oberon 5 at home as I was worried they might be too much for my small living room. This really was helpful as it proved I was right to be wary, so on return Rory demoed some smaller speakers and I decided on Warfedale Evo 5.1 . I was also allowed to trial at home the shop units, which I was happy with and so went ahead with the purchase. At no time did I feel pressured to buy and the advice was appreciated. Thank you all at Reading branch .
8 maja 2026
Odpowiedź od Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
James was very helpful and informative
James was very helpful and informative. Overall a very good experience.
16 maja 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Great service !
18 maja 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
Everything from ordering to delivery…
Everything from ordering to delivery went very well.
11 maja 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great and helpful service over the…
Great and helpful service over the phone and safe, timely delivery.
14 maja 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Odpowiedź od Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Nice and helpfull.
They are a well run,friendly and helpfull team. Richer sounds should be your first port of call for all things HI-Fi. Thier TV's aren't bad as well!
9 maja 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great experience
Great experience, exceeded expectations. James was very helpful. Will use again as an alternative to defaulting to buying online.
8 maja 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
A positive out of a negative
Whilst I had a disappointing experience with a TV being delivered damaged, it was very quickly resolved and also price matched. Dan did an exceptional job and I know the damaged TV was down to packers and distribution. The customer service was as expected from Richer Sounds; excellent .
6 maja 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
knowledgeable and friendly staff.
The staff were very knowledgeable and helped me choose the right cinema received and accessories. Very friendly staff. Really recommend my local Reading branch team.
14 kwietnia 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Luke in the Reading shop was great
Luke in the Reading shop was great. He ordered the item that I couldn't and prepared the speaker cables ready for their deployment all with the customer professionalism needed.
3 maja 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
Richer Sounds have a simple formula
Richer Sounds have a simple formula, experienced, polite staff, efficient support from HQ. Their products are always competitively priced, delivered efficently and with a decent guarantee. There is no need to go anywhere else, just brilliant.
30 kwietnia 2026
Odpowiedź od Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
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