The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Zobacz więcej
Reakcja na opinię
Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... Zobacz więcej
Reakcja na opinię
We wanted a particular TV from Richer Sounds. Although we are in Yorkshire the model was only available a distance from us but we eventually ordered from Preston branch. The TV was delivered two day... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
10 Church Street, PR1 3BQ, Preston, Zjednoczone Królestwo
- 0333 900 0080
4,9
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I always use Preston RS when buying a…
I always use Preston RS when buying a new TV, the staff in Preston are well knowledgeable on all that is TV and what are the best options. decent price as well.
14 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Price quality and service was excellent…
Price quality and service was excellent but what's with the e-mails ' Dear Jemmett ' ???? !!! Is a child typing it ?
14 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks very much for taking the time to leave your review. I’m really pleased to hear you were happy with the service.
I’m sorry about the confusion caused by the greeting in our follow‑up emails however – that certainly shouldn’t have looked as it did. This was down to a missing detail on the in‑store account, and we’ve since made changes to our email setup to ensure this doesn’t happen again.
Thanks again for your feedback and for choosing Richer Sounds.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Odpowiedź od Richer Sounds - Preston
Thanks for your kind review, we look forward to your next visit.
Quality and Service
Great service and help as always- Great people too and competitive prices. What’s not to like
13 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Better than a price match – simply unbeatable service!
I contacted Richer Sounds to see if they would price match a TV I found elsewhere. Not only did they honor the lower price, but they actually gave me a further discount and a much longer warranty than the competitor! The process was incredibly easy; I just filled out a form on their website, and they emailed me shortly after to finalize the deal. I’m over the moon with the service and the value. Don’t shop anywhere else before checking with these guys first.
11 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The staff at Preston Richer Sounds are…
The staff at Preston Richer Sounds are extremely helpful and knowledgable.
10 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Having trouble with my hi fi system…
Having trouble with my hi fi system that I couldn’t resolve Howie branch manager at Preston came over and sorted out also making improve ments to it this is the reason I only shop at Richer sounds for anything hi fi always so on the ball and helpful
19 marca 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Great service by knowledgeable staff.
Immensely helpful suggestions for a replacement for my cd player, even giving a contact who might be able to repair the old machine.This was not possible so I purchased a Cyrus 40 which I am running in. Thanks to the staff for getting my music back!! And at a good price.
11 marca 2026
Odpowiedź od Richer Sounds - Preston
Thank you for your 5 star review!
Superb customer service
Friendly knowledgeable staff, with no pressure selling. Happy to demonstrate various systems. Relaxed experience. Even changed my order for me when I changed my mind on speaker colour the next day
11 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
There was an issue with the product…
There was an issue with the product purchased and they went out of their way to put things right.
It was much appreciated.
Also provided me with details of an excellent installer
10 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and technical support
7 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your kind review, we look forward to your next visit.
Great Experience
Good communication, delivered the Tv's to branch the next day for pick up. Guys in the Preston store helped carry out the TV's and were good natured and pleasant. Just an overall good experience. Would recommend 5 star
9 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Every visit to Richer Sounds is a…
Every visit to Richer Sounds is a pleasure!
The staff are incredibly knowledgable and helpful and genuinely want the best for the customer even if that means recommending a lower price option. I have alway used Richer Sounds for my hi-fi ant TV purchases since the early 1990's and will continue to do so! Keep up the excellent work Julian and team!!!!!
8 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Helpful and efficient as always👍😁
4 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very approachable and highly…
Very approachable and highly knowledgeable. I would have no hesitation in buying from Richer Sounds again. After sales service second to none.
6 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Excellent customer service and knowledge
Great customer service and support, knowledgeable and goes the extra mile, thank you
6 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Odpowiedź od Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great experience
Discount available on tele. 6 warranty. What’s not to like! Will definitely order again.
3 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your great feedback and for supporting local business.
Friendly professional and not trying to…
Friendly professional and not trying to push me for a sale would always recommend you
3 marca 2026
Odpowiedź od Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service and advice from the team…
Great service and advice from the team in Preston, delighted with my new mini led TV
28 lutego 2026
Odpowiedź od Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
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