Richer Sounds - Preston Recenzje 

2834
Wynik TrustScore: 5 na 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Zobacz więcej

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Oceniono na 5 z 5

Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We wanted a particular TV from Richer Sounds. Although we are in Yorkshire the model was only available a distance from us but we eventually ordered from Preston branch. The TV was delivered two day... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 10 Church Street, PR1 3BQ, Preston, Zjednoczone Królestwo

  • 0333 900 0080

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(2834)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 831

Napisz recenzję
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Oceniono na 5 z 5

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 marca 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thank you for your wonderful feedback

Oceniono na 3 z 5

Looking for a turntable.

Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

27 marca 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for taking the time to share your feedback. I’m sorry to hear that your visit to our Preston store didn’t go as planned, particularly after making the trip in person.

You’re quite right that the dedicated experience room in that store is currently set up for home cinema demonstrations. That said, we can absolutely put together a two‑channel hi‑fi demonstration on request for customers. Having since investigated with the store, I understand that your visit was a walk‑in and, unfortunately, the models you were interested in weren’t available at the time, which understandably made things more difficult.

I do appreciate your frustration and will certainly share your comments with the team so we can do better at setting expectations and offering suitable alternatives in these situations. In the meantime, our customer service team will also be in touch directly to ensure you’re completely happy with your purchase and to address any outstanding points.

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Delivery exactly as required and…

Delivery exactly as required and television first class

1 kwietnia 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Quality Company to deal with

Competitive prices, 6year product guarantee on the products they supply.
My “go to” supplier of high quality products backed by professional and dedicated staff with strong Customer focus.
Excellent in all respects.

2 kwietnia 2026
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Odpowiedź od Richer Sounds - Preston

Thank you for your 5 star review!

Oceniono na 5 z 5

I have used Richrt sounds many times…

I have used Richrt sounds many times before and this was no different the service was brilliant and James give me the advice l was looking for really helpful and great staff

29 marca 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Great service

Great service, explained all options for perfect viewing of the tvs in different lighting, purchased one tv , its been two weeks and I couldn't be happier with my tv choice. Put an order in for another tv, I would definitely recommend this company. Many thanks to the staff who answered all my questions. Great service all round.

24 marca 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

I’ve always found the staff to be…

I’ve always found the staff to be exceptional and Richer Sounds will always be my first choice for electrical entertainment products .

27 marca 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Easy communication via phone call

Easy communication via phone call. Answered any my questions with knowledge and confidence. Very swift and prompt delivery service. Definitely recommended.

25 marca 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

As expected - all good

Easily available by phone. Price matched. Quick delivery. No problems. Yet another purchase for the umpteenth time.

24 marca 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Brilliant place to shop HI-FI and TV

Brilliant place to shop HI-FI and TV, very knowledgeable and friendly staff ensure that your purchase is tailored to you.

23 marca 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

My purchase was made over the phone for…

My purchase was made over the phone for a replacement for my PVR which had given up the ghost. I made in all two phonecalls - the first gave me advice on which models to consider and the second was the purchase. The advice was given with no selling pitch which I appreciated. The purchase was handled efficiently and delivery was very quick. I installed this myself after phoning for advice on a particular connection point freely given. I was very impressed with the service given.

15 marca 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Felt great to be kept up-to-date on…

Felt great to be kept up-to-date on receiving my product (Hisense 43" TV). When I rang up with a query the gentleman on the phone was very polite and helpful, although it would have been better if your number was freephone. (As a pensioner, having to ring you is very expensive for me). However, it will be good to be able to contact the company via email, in the future, for repairs etc. Delivery of the TV was very good and the man was very helpful by placing it inside the open door, (rather than just handing it over). Thank you

19 marca 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

I recently purchased a TV from Richer…

I recently purchased a TV from Richer Sounds and dealt with Howie.
The whole process was handled efficiently from start to finish. After providing my details, an account was set up quickly and a payment link was sent through without any hassle. Everything worked first time, which isn’t always the case these days.
Delivery was arranged straight away for the following monday. I received confirmation and was provided tracking information on the day.
What stood out was the straightforward approach. no pressure selling, no unnecessary back and forth, just clear communication and getting the job done and helping when I got the wrong model number of the telly I was interested in
Overall, a very smooth experience and I’d be happy to recommend and use them again.

17 marca 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Staff who know good service

The Preston branch, from where I received the music system were very knowledgeable about my issue and product. They sussed out the problem and knew that it would have to be returned to the main repair place.

16 marca 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

I always use Preston RS when buying a…

I always use Preston RS when buying a new TV, the staff in Preston are well knowledgeable on all that is TV and what are the best options. decent price as well.

14 marca 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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