bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Zobacz więcej
Reakcja na opinię
Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... Zobacz więcej
Reakcja na opinię
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
17 Earl Street, ME14 1PL, Maidstone, Zjednoczone Królestwo
- 0333 900 0062
4,9
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
New tv
Great service , new tv was delivered exactly when they said , complete all round great service,thanks
15 stycznia 2026
Odpowiedź od Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Brilliant service from Jason
Brilliant service from Jason. Very knowledgable answering all of my questions. System arrived as promised. Thankyou
10 stycznia 2026
Odpowiedź od Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Staff are knowledgable
Staff are knowledgable, friendly and really know their stuff. So much better than shopping at somewhere like Currys where the staff are only semi knowledgable. The prices are as good as anywhere
10 stycznia 2026
Odpowiedź od Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Elderly villager shopping .
I live in a village and do not go to Maidstone anymore. I relied on previous contact with Richer Sounds to be guided in my choice of a replacement TV which was installed yesterday. I am delighted with the Cello which I see was made in England. I am elderly and dreaded having to learn new controls but the installation engineer was friendly and encouraging and I was pleased to find it easy to use this morning.
The first Cello was found to be severely damaged when the packaging was removed and the engineer quickly arranged to collect a replacement.He returned following the hours journey and stayed until he was satisfied that I had a good grasp of the controls. Clearly a man of high principles and a credit to Richer Sounds. Thankyou.
16 stycznia 2026
Odpowiedź od Richer Sounds - Maidstone
Thank you for your 5 star review!
Helpful staff
Helpful staff who provided the advice needed and arranged for the item to be delivered promptly
9 stycznia 2026
Odpowiedź od Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Odpowiedź od Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Hi very good Joe was very helpful and…
Hi very good Joe was very helpful and the picture is very good thanks Richard
9 stycznia 2026
Expert advice given by friendly staff…
Expert advice given by friendly staff who know what they are talking about. They are helpful and devote their time to you. This applied in store and on the phone.
8 stycznia 2026
Odpowiedź od Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Simply one of the best retail companies…
Simply one of the best retail companies there are for customer service. Brilliant products brilliant service. Brilliant.
29 listopada 2025
Odpowiedź od Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I BOUGHT A SAMSUNG 48INC OLED TV FROM…
I BOUGHT A SAMSUNG 48INC OLED TV FROM RICHER SOUNDS IN MAIDSTONE I WOULD LIKE TO SAY HOW GREAT THE TV IS AND TO THANKTHE STAFF IN MAIDSTONE FOR BEING SO HELPFUL AND WOULD RECOMMEND RICHER SOUNDS TO ENYBODY MR PETER SAGE.
31 grudnia 2025
Opinia niezależna
Odpowiedź od Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Odpowiedź od Richer Sounds - Maidstone
Thank you for your wonderful feedback
Very helpful sales person.Took time to…
Very helpful sales person.Took time to explain options and to demonstrate the equipement.
5 stycznia 2026
Odpowiedź od Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
good service
A few hiccups with the probuct but all resolved because they are proper people.
4 stycznia 2026
Odpowiedź od Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Thank you
Very helpful and knowledgeable advice in choosing the correct tv.
Thank you!
3 stycznia 2026
Odpowiedź od Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Excellent service in store as always.
Excellent service in store as always.
Great product knowledge .
2 stycznia 2026
Odpowiedź od Richer Sounds - Maidstone
Thank you for your 5 star review!
Pleasant sales people to talk to who…
Pleasant sales people to talk to who were very helpfull. Delivery as promised.
2 stycznia 2026
Odpowiedź od Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Odpowiedź od Richer Sounds - Maidstone
Dear Mr Ross,
Thank you for your feedback although I was sorry to read your comments about the HDMI cable. I understand that this was a promotion advertised online , so I'm sorry that the store didn't include this and will refresh them on the offer ASAP as well as stressing the importance of being up to date with these.
In the meantime I understand our customer service team have since been in touch to resolve the matter and get you the cable, of course if I can be of any more help in the meantime do let me know.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always a good deal
Always a good deal! I am a regular customer and have never found a better deal.
16 sierpnia 2025
Odpowiedź od Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Went in without a clue what to buy!
Went in without a clue what to buy!
Jason the sales assistant listened to my requirements and offered me a range of products.
I just wanted an entry level hifi that just played vinyl. He gave great advice and I ended up an Argon set-up
Thanks Jason it’s perfect for what I wanted!
Highly recommend Richer Sounds 👍🏼
31 grudnia 2025
Odpowiedź od Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer sounds Maidstone
Richer sounds Maidstone, was looked after by Sam amazing service, listened to my needs and budget and sorted a package to achieve both. So happy with my purchase
30 grudnia 2025
Odpowiedź od Richer Sounds - Maidstone
Thank you for your wonderful feedback
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