Richer Sounds - Maidstone Recenzje 2158

Wynik TrustScore: 5 na 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

IMO it is difficult to get impartial, direct and easy to understand product information when buying tech. Luckily for me, Piers from the Richer Sounds Maidstone branch guided me to select a proje... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Phoned Richer Sounds Maidstone to ask for advice on TV replacement as my old one was failing ( display gone blue ). I spoke with Joe who kindly advised me on options in my price bracket. I purchased a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price m... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service and guidance on what product to buy. Staff were both professional and productive in meeting my requirements. The product wasn't what I would have bought on my own but I'm extremely h... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 17 Earl Street, ME14 1PL, Maidstone, Zjednoczone Królestwo

  • 0333 900 0062

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 5 z 5

Honest and helpful willing to listen…

Honest and helpful willing to listen great value for money keep it up!!!

17 maja 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

From talking to Ben at the shop who was…

From talking to Ben at the shop who was very friendly and helpful to the ease of ordering my tv and extremely fast delivery would highly recommend

16 maja 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

Oceniono na 3 z 5

Cambridge audio mnx10

I purchased a Cambridge audio mnx10 streamer which was available as a clearance item it was immaculate condition but unfortunately the aux terminals had a faulty connection. The Maidstone store was very helpful. Shame to miss out as there were no more available.

7 maja 2026
Oceniono na 5 z 5

all round good service

Helpful
Product availability
Price

15 maja 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Expert customer service - Projector & Screen

IMO it is difficult to get impartial, direct and easy to understand product information when buying tech. Luckily for me, Piers from the Richer Sounds Maidstone branch guided me to select a projector and screen that matched my requirements. Safe in the knowledge we had filtered to the right product, the price he gave me was by far (£250 cheaper) than all the other so-called online discount stores.
I would recommend Piers to anyone else needing expert customer service.

Best,
Sean

20 maja 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Excellent service and guidance on what…

Excellent service and guidance on what product to buy. Staff were both professional and productive in meeting my requirements. The product wasn't what I would have bought on my own but I'm extremely happy with the outcome.

13 maja 2026
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Odpowiedź od Richer Sounds - Maidstone

Thank you for your 5 star review!

Oceniono na 5 z 5

Went in after Canterbury hifi shut and…

Went in after Canterbury hifi shut and found these to be very knowledgeable and helpful… as well as suggesting the right equipment to add to my units … when it is time for me to buy more I will be taking the journey to them…. Thanks

12 maja 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Richer Sounds Maidstone advice

Phoned Richer Sounds Maidstone to ask for advice on TV replacement as my old one was failing ( display gone blue ). I spoke with Joe who kindly advised me on options in my price bracket. I purchased a UK produced Cello 55 inch TV based on his advice. Although not a normal mainstream brand this TV is excellent for my needs and has a 7 year guarantee and is UK produced. So good advice and good product.

7 maja 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Nice and Easy

Simple
Rang R/S asked if they had a product in stock.
Sam got back to me in few minutes with all the information, purchased the item over the phone, collected in couple of hours
Knowledgable, Fantastic service
Being shopping with R/S for decades and will continue to
Thanks Mitch

7 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Highly Recommended!

I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price match to a much lower clearance price I had found elsewhere. Plus, there is Richer Sounds' brilliant 6 year warranty. Ben also arranged an immediate replacement when the first TV arrived with an issue with its anti-glare screen coating. Within days they had collected and replaced it and I'm loving my new TV. I cannot recommend Richer Sounds highly enough.

23 kwietnia 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Very helpful

Very helpful, saved me plenty of money and sorted out my streaming issues

7 maja 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

After an order.

After an order, and a mistake on my behalf in relation to projector throw, these guys reimbursed without issue. The phone assistance and staff were incredible all round and I wouldn’t hesitate to return in the future.

5 maja 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 4 z 5

Less Tech speak please. !

I must say. I walked in shop door, intending to buy the LG I had chosen.
As I had purchased previously !
Salesman was good. But baffled me me with “ Tech speak “
That went over my head. Lol

4 maja 2026
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Odpowiedź od Richer Sounds - Maidstone

Thank you for taking the time to leave your review and for the constructive feedback.

We’re all a bit guilty of getting carried away when we’re passionate about the products, so it’s a good reminder for us to keep things clear and easy to follow, and I've already fed this back to the store to take on board.

Thanks again for your custom, and we hope to see you again soon (and aim for that full five stars next time!).

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

LG 55" COLOUR TV I received complete satisfaction…

I received complete satisfaction -within two days-after reporting a problem with my Remote Control.
The polite, friendly, helpful, service during my phone call and the next day receiving a replacement, despatched by post, rectifified the fault. I am also very pleased with my LG TV, the picture & definition is fantastic. Many thanks to the helpful Richer Sounds team assisting in a speedy result.

29 kwietnia 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Ben and all the staff were very kind

Ben and all the staff were very kind, helpful and extremely knowledgeable. Impeccable service. I could not want for a better customer experience.

24 kwietnia 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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