Richer Sounds - Maidstone Recenzje 

2225
Wynik TrustScore: 5 na 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB


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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control. I... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Steve made it happen, took us through the options, steered us to anti glare which was a great bit of advice. Got is a great deal and we had no messing about with additional coatings on delivery etc w... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 17 Earl Street, ME14 1PL, Maidstone, Zjednoczone Królestwo

  • 0333 900 0062

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2225)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 886

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Genuine Personal Service.

Honest, personal Service. The norm at Richer Sounds.

7 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Absolutely amazing the speakers where…

Absolutely amazing the speakers where delivered to the shop the member of staff remembered on the day of collection didn't need to even say what I'm in for

23 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 3 z 5

Salesman tried pushing dearer product…

Salesman tried pushing dearer product and more than I wanted (speaker wire) even when I explained my restrictions caused by available space and furniture placing. Not use to this type of hard sell from richer sounds...

20 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your review although I’m sorry to read that the advice in store felt too pushy on this occasion, particularly when you’d already explained the limits you were working with in terms of space and setup.

Sometimes a colleague’s preference for a particular product or technology can come across too strongly, but it’s important we always get that balance right, and it’s clear that hasn’t happened here.

We’ll be getting in touch directly with you to apologise in person and to better understand exactly what happened, so we can address this with the store colleague, and ensure lessons are learnt.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Very happy with this company

Website easy to navigate, ordering simple and straightforward.
Excellent pricing, and comes with 6-year guarantee.
Order for TV placed in the late afternoon, paid for next-day delivery and it arrived at 9.00am the following morning.
Very happy with my TV and the service.

19 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

My order arrived on time

My order arrived on time. I was a bit concerned when I sore a single man walking down my driveway and how he managed the final six steep steps to my front door. After he deliver it the second man appeard.

18 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Honest and helpful willing to listen…

Honest and helpful willing to listen great value for money keep it up!!!

17 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

From talking to Ben at the shop who was…

From talking to Ben at the shop who was very friendly and helpful to the ease of ordering my tv and extremely fast delivery would highly recommend

16 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Cambridge audio mnx10

I purchased a Cambridge audio mnx10 streamer which was available as a clearance item it was immaculate condition but unfortunately the aux terminals had a faulty connection. The Maidstone store was very helpful. Shame to miss out as there were no more available. Both the Maidstone store and Mike at customer service have been excellent and have offered a very helpful solution. Really good customer service 🙂

7 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thank you for your feedback, although I was sorry to read of the understandable disappointment caused by the faulty unit.

I will arrange for a member of our team to get in touch and see what can be done to help put this right..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

all round good service

Helpful
Product availability
Price

15 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Expert customer service - Projector & Screen

IMO it is difficult to get impartial, direct and easy to understand product information when buying tech. Luckily for me, Piers from the Richer Sounds Maidstone branch guided me to select a projector and screen that matched my requirements. Safe in the knowledge we had filtered to the right product, the price he gave me was by far (£250 cheaper) than all the other so-called online discount stores.
I would recommend Piers to anyone else needing expert customer service.

Best,
Sean

20 maja 2026
Opinia niezależna
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Excellent service and guidance on what…

Excellent service and guidance on what product to buy. Staff were both professional and productive in meeting my requirements. The product wasn't what I would have bought on my own but I'm extremely happy with the outcome.

13 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thank you for your 5 star review!

Oceniono na 5 z 5

Went in after Canterbury hifi shut and…

Went in after Canterbury hifi shut and found these to be very knowledgeable and helpful… as well as suggesting the right equipment to add to my units … when it is time for me to buy more I will be taking the journey to them…. Thanks

12 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Richer Sounds Maidstone advice

Phoned Richer Sounds Maidstone to ask for advice on TV replacement as my old one was failing ( display gone blue ). I spoke with Joe who kindly advised me on options in my price bracket. I purchased a UK produced Cello 55 inch TV based on his advice. Although not a normal mainstream brand this TV is excellent for my needs and has a 7 year guarantee and is UK produced. So good advice and good product.

7 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Nice and Easy

Simple
Rang R/S asked if they had a product in stock.
Sam got back to me in few minutes with all the information, purchased the item over the phone, collected in couple of hours
Knowledgable, Fantastic service
Being shopping with R/S for decades and will continue to
Thanks Mitch

7 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Highly Recommended!

I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price match to a much lower clearance price I had found elsewhere. Plus, there is Richer Sounds' brilliant 6 year warranty. Ben also arranged an immediate replacement when the first TV arrived with an issue with its anti-glare screen coating. Within days they had collected and replaced it and I'm loving my new TV. I cannot recommend Richer Sounds highly enough.

23 kwietnia 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Very helpful

Very helpful, saved me plenty of money and sorted out my streaming issues

7 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

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