Richer Sounds - Lichfield Recenzje 

1901
Wynik TrustScore: 5 na 5

4,9

46 Birmingham Road, WS13 6GF Lichfield, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The staff at Richer Sounds Lichfield Branch were amazing and so helpful. They were also so friendly and gave me the advice/ information that I needed to purchase mu Samsung OLED TV. I couldn’t thank t... Zobacz więcej

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Oceniono na 5 z 5

I was very impressed! Tha person who answered the phone was able to help this elderly customer to buy a television over the phone.He was so pleasant and knowledgeable without ever being patronisi... Zobacz więcej

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Oceniono na 5 z 5

Number 1 great staff Number 2 top quality audio products. Number 3 been buying from this company from 1997 till this present time. Also good warranty. Highly recommended..thanks

Reakcja na opinię

Oceniono na 5 z 5

Great service from Tom at the Lichfield branch. He was extremely knowledgeable and made excellent recommendations about products I should consider; one of which I purchased. First time I have used Ric... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 46 Birmingham Road, WS13 6GF, Lichfield, Zjednoczone Królestwo

  • 0333 900 0089

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1901)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 773

Napisz recenzję
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Oceniono na 5 z 5

The staff member at Richer sounds was…

The staff member at Richer sounds was really helpful and full of information that made me pick the right items... I would really recommend Richer sounds at Lichfield...

25 maja 2026
Logo Richer Sounds - Lichfield

Odpowiedź od Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

the young man who served me was very…

the young man who served me was very friendly and helpful, keep up the work to all,!david

23 maja 2026
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Odpowiedź od Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Long time Richers Sounds user

I have used Richer sounds to build my Hi Fi system from the 80's through to the current day. Great to have such a local shop based in Lichfield that offers great prices and service.

21 maja 2026
Logo Richer Sounds - Lichfield

Odpowiedź od Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 4 z 5

prompt repayment when i cancelled my…

prompt repayment when i cancelled my position on the waiting list for the freely box

20 maja 2026
Logo Richer Sounds - Lichfield

Odpowiedź od Richer Sounds - Lichfield

Thank you for leaving us your feedback, my apologies that the wait for the consignment of the Freely boxes proved too drawn out, which I appreciate is frustrating. I will of course feed this back to the supplier, as the last thing we want to do is let down valued customers in such a manner.

I'm glad the refund has since been quickly arranged, but should you need any further help or would like to discuss the issue further please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Just excellent customer service

Just excellent customer service, even when I had an issue with a purchase it was sorted out immediately. First class as always.

19 maja 2026
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Odpowiedź od Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

As always staff are knowledgeable …

As always staff are knowledgeable and very friendly. Would recommend Richer Sounds if unsure on what you want to purchase

19 maja 2026
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Odpowiedź od Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

I knew exactly what I wanted

I knew exactly what I wanted, a pair of Sonos 100 speakers in white. I telephoned one of the stores and spoke to a really polite, efficient male (sorry cannot remember his name). The speakers were slightly cheaper then the Sonos website and the thing that really sealed the deal was 6 year warranty 👍🏻 I had 3 months interest free credit which the staff talked me through, it was so easy! I paid a little extra for next day delivery and everything was perfect 👌 I’ve used Richersounds on previous occasions and cannot fault them!

18 maja 2026
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Odpowiedź od Richer Sounds - Lichfield

Thank you for your wonderful feedback

Oceniono na 5 z 5

Not only did I get good advise the…

Not only did I get good advise the product turned up earlier than expected. Great

17 maja 2026
Logo Richer Sounds - Lichfield

Odpowiedź od Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

I will probably repeat what other were saying... top of the top

I will probably repeat what other people are saying, but the greatest thing about Richer Sounds, in general, is that friendly atmosphere. There is no force, to sell you something, or to sell you the most expensive gear, what is nice. You are arriving, explaining your situation, what you are looking for, maybe letting the guys know your picks, they're asking for your sound taste, type of music you're listening to, room size, if it's acoustically treated, etc. Full, professional, based on experience and your circumstances,advice. You can for example say that, I wanted to buy this amp, but the seller will tell you: for you and your circumstances, I can personally advise you to buy this amp, which is slightly cheaper, it doesn't have something, but for example have a better components, build quality or a sound signature is leaning towards your sound taste, or... instead of this one, maybe you can spend slightly more but.... There is no pressure, just reasonable advice. I have been shocked that couple months ago I came to but a streamer and a seller still remembered me

13 maja 2026
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Odpowiedź od Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Sound advice

14 maja 2026
Logo Richer Sounds - Lichfield

Odpowiedź od Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Luca was excellent in his advice to me…

Luca was excellent in his advice to me and I'm well happy with deck and speakers a step back in time playing albums thank you

14 maja 2026
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Odpowiedź od Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Great knowledge

Great knowledge

16 sierpnia 2025
Logo Richer Sounds - Lichfield

Odpowiedź od Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 3 z 5

Ordered Sony tv click ,and collect…

Ordered Sony tv click ,and collect because I did not want to wait in for a delivery-next day!- rang up 2 days later for a progress but told it was not there yet,and were unable to track a click and collect-called in to the shop whist in town on Thursday for an update-not there-Tom -very helpful-checked the computer to find it had been delivered the next day day but put on the wrong shelf and did not generate an email or text to say it was there

7 maja 2026
Logo Richer Sounds - Lichfield

Odpowiedź od Richer Sounds - Lichfield

Thanks for taking the time to leave your review. I’m sorry the Click & Collect process didn’t work as it should on this occasion of course.

Your TV was delivered to store on time, having been ordered on the bank holiday so despatched the following day, but appears to have been booked in incorrectly meaning the store failed to contact you.

We’ll be feeding this back with the team, to ensure they learn from their mistake, and the customer service team will also be reaching out to you directly to follow this up.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Fantastic service!

Fantastic service!

6 maja 2026
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Odpowiedź od Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Understanding Technology!

Great communication in understanding what I required. I only ever buy fro Richer Sounds due to knowledge of staff.

30 kwietnia 2026
Logo Richer Sounds - Lichfield

Odpowiedź od Richer Sounds - Lichfield

Thank you for your 5 star review!

Oceniono na 5 z 5

The sales assistants literally went…

The sales assistants literally went through all the amplifiers they had in stock as i didnt want to leave without one. It was very close to closing time so I left happy after purchasing the Audiolab 9000a with a nice discount. Even though I wasnt intending on spending anywhere near that amount.

4 maja 2026
Logo Richer Sounds - Lichfield

Odpowiedź od Richer Sounds - Lichfield

Thank you for your wonderful feedback

Oceniono na 5 z 5

Excellent service

Excellent service, pleasant helpful staff. Very good value for money

2 maja 2026
Logo Richer Sounds - Lichfield

Odpowiedź od Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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