Richer Sounds - Holborn Recenzje 

1332
Wynik TrustScore: 5 na 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 29 Bloomsbury Way, WC1A 2SL, London, Zjednoczone Królestwo

  • 0333 900 0028

4,9

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1332)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 651

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

The staff did not come across as…

The staff did not come across as friendly. I asked for a recommendation, but the response felt unwelcoming. I made the purchase out of urgency, but I’m unlikely to return to this branch.

15 grudnia 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thanks for your feedback although it's of course disappointing that you felt a lack of friendliness when you came to see us recently.

I will arrange for our customer service team to get in touch and find out more about the visit, so we can both put things right with you, as well as speak to the store manager about your experience so they can learn and improve urgently..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Support your local HiFi store, don’t always buy online

Great store with wonderful staff (especially Alan!), I’m glad they’re local to me and have already been very helpful with a spare part I needed. I will be mindful to buy from them directly, instead of mindlessly going with their online store (which is separate) or any online store like Amazon or whatever.

13 grudnia 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thank you for your 5 star review!

Oceniono na 5 z 5

The staff knew what I was talking about…

The staff knew what I was talking about and what they were talking about. This is increasingly rare on the high street.

They were also engaged and pleasant to deal with.

10 grudnia 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thank you for your wonderful feedback

Oceniono na 5 z 5

Great advice in-store

Visited Richer Sounds at Holborn and even though the store had limited stock in my price range, I received excellent advice from Daniel, so went ahead and made the purchase online.
The quality of advice is the reason I know I'll return to Richer Sounds.

8 grudnia 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 4 z 5

I’m pleased with the product but there…

I’m pleased with the product but there was an issue with the click and collect order which was sorted very swiftly and efficiently once I flagged it up. I think I would definitely buy from Richer Sounds again as I think they offer good value for money and their service is impressive

8 grudnia 2025
Oceniono na 5 z 5

Outstanding customer service

Outstanding customer service — I was a complete novice to record players and received excellent advice on how to replace the stylus. Thank you so much!

6 grudnia 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Very helpful staff

Staff were very helpful and ordered the hi-fi equipment I required.

2 grudnia 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Very helpful

Very helpful, and the staff knew thier stuff. They were a great help with my purchase.

1 grudnia 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Collection and Payment Query

The collection was no hassle and they dealt with my payment query really quickly.

1 grudnia 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Daniel that served us was very helpful…

Daniel that served us was very helpful and knowledgeable. He followed up with a quote for some other audio equipment I was looking at.
Would use them again and will contact Daniel when I need more equipment.

30 listopada 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thank you for your 5 star review!

Oceniono na 5 z 5

Friendly and helpful service

Friendly and helpful service. Very happy about it. Didn't feel any pressure to buy or not and I had time to make my decision.

30 listopada 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thank you for your wonderful feedback

Oceniono na 5 z 5

Great service from the Holborn team

Great service from the Holborn team - thank you for everything! Would recommend for sure!

29 listopada 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Very helpful staff

Very helpful staff. Excellent service. Great product and price

28 listopada 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

great team

Helpful Staff both on the phone and in person who helped both prior and post purchase of my products.

24 października 2025
Oceniono na 5 z 5

Outstanding service

Outstanding service. I've been followed on the span of a week, during the high peak of Black Friday, with multiple quotes and adjustments. I've been give suggestions and guidance to buy multiple items. I've been given the best offer available with price match and with additional free cable on top. I've also added another item after the first purchase and they managed to include a free next day delivery so I would receive everything the at the same time. I cannot imagine a better service.

26 listopada 2025
Oceniono na 5 z 5

Friendly, easy and 100% dependable

As always, friendly, easy and 100% dependable service from Richer Sounds Holborn. Always my first port of call for TV and audio equipment – and has been for over 20 years.

20 listopada 2025
Logo Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Doświadczenie Trustpilot

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