I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have been a RS customer for many years. The customer service (in fact, the overall service) is simply brilliant. Your team are knowledgeable, courteous, and a pleasure to deal with. Whenever I have... Zobacz więcej
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I needed an inexpensive DVD player as I had offered to loan some DVDs to my grandson's school. The films were early silent movies that are not available on streaming sites. Richer Sounds Holborn h... Zobacz więcej
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Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
29 Bloomsbury Way, WC1A 2SL, London, Zjednoczone Królestwo
- 0333 900 0028
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I like a shop where the staff know what…
I like a shop where the staff know what they are talking about, know their own stock and are keen to help the customer.
I never go elsewhere for audio products.
31 maja 2026
Odpowiedź od Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Odpowiedź od Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Love Richer Sounds!
Amazing welcome through the door; incredibly helpful. Excited for me and my purchase. Top peeps. Great deal in person too. Thanks.
26 maja 2026
Odpowiedź od Richer Sounds - Holborn
Thank you for your 5 star review!
Odpowiedź od Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent knowledgeable customer…
Excellent knowledgeable customer service. So refreshing to interact with staff who are actually trained and experts about their products.
23 maja 2026
Odpowiedź od Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Odpowiedź od Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
Odpowiedź od Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
Great install service by Simply AV
Anthony the owner of Simply AV came in person to install my new turntable and pre amp. Super professional, really quick. explained everything and sorted y ew system out. made things really simple for me to understand.tested everything
20 maja 2026
Odpowiedź od Richer Sounds - Holborn
Thank you for your 5 star review!
Odpowiedź od Richer Sounds - Holborn
Thank you for your 5 star review!
Odpowiedź od Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Great advice from the staff at the…
Great advice from the staff at the Holborn branch, and quick efficient service.
3 maja 2026
Odpowiedź od Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Shops like they used to be
In some ways going into Richer Sounds makes me sad because it shows how good other retail outlets could and should be. They have amazing customer service from staff who know what they’re talking about. If you have a problem they *phone you* to put it right. It’s like going in a shop from a time when shops cared about what they sold and what you bought. I can’t rate it highly enough.
2 maja 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
All good great guys went out of their…
All good great guys went out of their way. Nice
23 kwietnia 2026
Odpowiedź od Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Qed speaker cable Gave good advice quick simple sale
Given good advice quick simple sale
25 kwietnia 2026
Odpowiedź od Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Great manager Steven with a good team…
Great manager Steven with a good team good all round service
24 kwietnia 2026
Odpowiedź od Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Bought £2k TV with free soundbar and…
Bought £2k TV with free soundbar and promised price would be held till next day and I think manager in Southgate said he couldn't so paid higher price for TV. Decided to buy headphones . Walked into Southgate , staff serving customer. Waited . Manager who served me walked out back and ignored me so had to go to Holborn to put hase. Staff really tried to help. Bought because fiio 21 with iem sounded bad ..asked staff if he'd help set it up and he agreed , but over ear sounds great so will probably just sell iem.
22 kwietnia 2026
Odpowiedź od Richer Sounds - Holborn
Thank you for choosing to shop with us and I'm glad that the Holborn team were able to help with your purchase, although I’m sorry to read about some parts of the experience, particularly in your Southgate, which I will of course review with the branch manager.
If there’s anything further I can assist with, or if you’d like me to look into any of the points you’ve raised in more detail, please don’t hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks,
Tom Griffiths
Head of Customer Experience
Richer Sounds
I worked with Steve at Holborn to buy…
I worked with Steve at Holborn to buy my Samsung tv, he was really helpful and helped arrange next day delivery. Really pleased with my purchase.
17 kwietnia 2026
Odpowiedź od Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Odpowiedź od Richer Sounds - Holborn
Thank you for your wonderful feedback
Very friendly and helpful staff.
17 kwietnia 2026
Odpowiedź od Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
I have had 2 tvs in 5 days
I have had 2 tvs in 5 days . The 1st did not support headphones which was important to me . The 2nd, I could not fit the stand because the holes in the casing did not line up with the screw holes. I sent it back. I got my tv from Currys.
18 kwietnia 2026
Odpowiedź od Richer Sounds - Holborn
Thanks for taking the time to leave your feedback, although I’m sorry to hear about your recent experience. It’s disappointing to hear that the products you received didn’t meet expectations.
Given what you’ve outlined, we’d like to look into this further to understand what may have gone wrong, so I will arrange for one of our team to be in touch directly to review things with you in more detail.
In the meantime, if there’s anything further you’d like to share, please feel free to get in touch using the details below...
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
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