Richer Sounds - Hanley Recenzje 

2056
Wynik TrustScore: 5 na 5

4,9

2 Providence Square, ST1 2LQ Hanley, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great advice no pushy sell & ended up taking a different item than we set out for at half the price we were originally going to spend. So nice independent none biased advice. All demonstrated to us.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Richer Sounds is my go to shop for HiFi, I have been a customer for years and will continue to be one. This was my first visit to the Stoke on Trent store, it was easy to find and had ample free parki... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 2 Providence Square, ST1 2LQ, Hanley, Zjednoczone Królestwo

  • 0333 900 0060

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2056)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 686

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

You're great guys and always have been

You're great guys and always have been. Just don't do anything different.

13 marca 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Great discovery.

Helpful knowledgeable staff. Good honest information without any pressure to buy. Competitive prices with great after sales service. First time we had shopped there but had heard glowing reports. Definitely our first stop in future.

12 marca 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Friendly staff

Friendly staff, did everything we agreed on to make transaction smooth.

6 marca 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Brilliant service good product

Brilliant service good product

4 marca 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Next level service.

In a space where actual real customer service is rare and has been replaced with endless emails and automated phone lines, to come across a company that actually deliver on what they state their values and promises to be is unheard of. The customer service at Richer Sounds Hanley was and continues to be exceptional. I had a technical issue with a product I purchased ( at no fault of Richer Sounds). This ended with me loosing some confidence in said brand. I decided I wanted to change my amp for a different manufacturer and the whole thing was dealt with in a way I cannot fault. Truly excellent service.

5 marca 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Excellent service as usual

Excellent service as usual
Richer sounds never let's me down
Always professional and really know their stuff
Been using them for as long as I can remember and can't recommend them enough

4 marca 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

65" tv

Excellent knowledge when buying our new 65" tv.. looks amazing. Had to wait a few days as our local one didn't have it in stock. But once it arrived we collected it the same day. Very helpful and loaded my car .

28 lutego 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Friendly and helpful staff

Friendly and helpful staff, an error was made withy order which they were happy to admit error on their behalf and then discounted me as a result! My order also arrived quickly. I'm always very happy with the service when I have bought from Richer Sounds.

28 lutego 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thank you for your 5 star review!

Oceniono na 5 z 5

Always a great experience

Always a great experience dealing with Richer Sounds. Knowledgeable staff and a no-fuss approach. Will always buy from them if I can.

27 lutego 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 4 z 5

Great service from the Stoke depot

Great service from the Stoke depot. Really easy to place an order. The only bump was that the TV price went down after I ordered it and before it was delivered and the refund was much more work to get back than it should have been.

28 stycznia 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for your comments, it's disappointing that after a such a positive experience and ease in placing the order, things went wrong with the after sales. We always offer to refund our own price drops up to 14 days after purchase, it should be a simple process via the store or department of purchase. I will of course review the matter with the branch, to find out why things went wrong, and make sure lessons are learnt for the future.

Of course if you would like to discuss this further in any way, please do get in touch...

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

My mate picked up my television and I…

My mate picked up my television and I paid online so I didn't have a physical presence at Richer Sounds
But everything went very smoothly
Thank you

26 lutego 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thank you for your 5 star review!

Oceniono na 5 z 5

I contacted Jacob at Hanley and he gave…

I contacted Jacob at Hanley and he gave great advice on the turntable and all the cables I would need to connect to my Sonos play 5.
He even set up the link for ordering, paying for and delivery.
Very smooth and easy way of ordering and paying. I would highly recommend Richer Sounds in Hanley.

25 lutego 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 4 z 5

Lee was very helpful

Lee was very helpful, setting up the room to replicate my own home and answer my questions. Not given 5 stars as the product was not received within the timescale given. Would recommend though.

25 lutego 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for your feedback and kind words about Lee, although I'm sorry that there was an issue with the delivery and the information given at the time. I will of course review this with the branch team to make sure any delays are communicated to customers, and if I can be of any help to you at all do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Good knowledge of products

Good knowledge of products, prompt service, great range of products.

25 lutego 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Will was really helpful and…

Will was really helpful and knowledgeable and helped me out with my purchase.

24 lutego 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Great advice from the staff at Hanley

Great advice from the staff at Hanley, they couldn't of been more helpful.
Got a TV at a great price and a free 6 year warranty included.

24 lutego 2026
Logo Richer Sounds - Hanley

Odpowiedź od Richer Sounds - Hanley

Thanks for your feedback, great to read you were happy with our service.

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