Great advice no pushy sell & ended up taking a different item than we set out for at half the price we were originally going to spend. So nice independent none biased advice. All demonstrated to us.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Zobacz więcej
Reakcja na opinię
Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Zobacz więcej
Reakcja na opinię
Richer Sounds is my go to shop for HiFi, I have been a customer for years and will continue to be one. This was my first visit to the Stoke on Trent store, it was easy to find and had ample free parki... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
2 Providence Square, ST1 2LQ, Hanley, Zjednoczone Królestwo
- 0333 900 0060
4,9
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Expert advice
Expert advice, personal service, good choice of products and savings, whether it be online, by phone or in store.
2 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review!
There’s a team of expert people who are…
There’s a team of expert people who are Incredibly helpful and their VIP discount scheme worked to provide a discount that was Lower than a low price I’d already been offered.
2 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Really helpful knowledgeable staff
Really helpful knowledgeable staff, chose the wrong product originally but no issues when returning for an exchange . Would definitely recommend
2 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Easy purchase with guarantee
Wanted a TV and knew exactly what model I wanted. My local store had it in stock and also had the best deal on price and it came with a 6 year guarantee included. The shop assistant had it ready for me to collect and loaded it into my vehicle. What's not to like?
1 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review!
Ex-display TV at a bargain price
They priced an ex-display TV at a significant discount. Being from RS it was still in excellent condition.
1 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Will always goes the extra mile and…
Will always goes the extra mile and always helps with advice and any problems I've got 5star thanks tony 👍
1 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Deputy manager will
Hanley stoke on trent
Will deputy manager was very helpful we set up my old speakers to get a good matched amp
Couldn’t be more helpful ⭐️
27 lutego 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Jacob was more than helpful and…
Jacob was more than helpful and patient,giving excellent advice to choose particular products.I bought a tv from Richer some 10 years ago and again the staff were really pleasant all that time ago.I would recommend your company to everyone.5 stars !
29 marca 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your wonderful feedback
TV problem
I've been emailing the company over a problem I had with the tv, this has been going on for some time, but the company have gone up and beyond to try and get to the bottom of the issue. Eventually it turned out to be a problem with wiring, I have apologised to the Manager who has been really understanding, I wish to thank the.
25 marca 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
TV and Soundbar - great experience.
On a recent visit to purchase a new TV and soundbar, we received first class service and advice from the Hanley team. Jacob in particular was extremely helpful and helped us to finally choose products that were both fit for purpose and within our budget.
We are very happy with the new TV and Soundbar. Thank you guys.
21 marca 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic service all round
Fantastic service all round. Well done to the staff at Richer Sounds, Hanley.
24 marca 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Great customer service
Great customer service! I only had a vague idea of what I wanted, and Jacob was great at talking through the options and giving advice. Ended up with an audio system I’m very happy with at a good price.
29 marca 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and demostration Jacob…
Great service and demostration Jacob was very knowledgable on the various options and suggested an excelent upgrade on the speakers
26 marca 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Samsung OLED 65inch television
It was smooth with no pressure selling and the store manager who sold us this item is a proper gentleman.
The Samsung 65 inch OLED television is the best on every points and we are very happy with the purchase.
The price was £350 cheaper compared to Curry’s, and while we were at Curry’s they wanted to sell us the LG.
Once again Richer Sounds are far better then its competitors.
26 marca 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Spoke with telesales
Spoke with telesales, very helpful, provided free next day delivery and best price anywhere for TV
18 marca 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Straightforward advice that we could…
Straightforward advice that we could use to make an informed choice. We were delighted with the patient service we received. The TV is fabulous.
18 marca 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Responsive
12 marca 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great staff
Great staff, highly knowledgeable, patient and helpful. No hard sell, just good advice
14 marca 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Doświadczenie Trustpilot
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