Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Zobacz więcej
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very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Zobacz więcej
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Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
2 Providence Square, ST1 2LQ, Hanley, Zjednoczone Królestwo
- 0333 900 0060
4,9
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Staff were helpful
Staff were helpful
Order arrived on time
Full communication
Proper staff service , which makes a nice change compared to many other shop experiences
9 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Was sick of my speakers and amp and…
Was sick of my speakers and amp and wanted a wireless soundbar ended up going for the Q990F and found it cheaper on Amazon. Richer Sounds price matched it so grabbed it. Quick delivery and nice bit of kit. Overall experience has been great as always. 10/10
9 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Great staff with good product knowledge…
Great staff with good product knowledge & helpful advice.This is the second purchase in the last few months and mirrors the first one in every way - Excellent customer service ,price match guarantee & local.
8 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff were polite and very helpful
Staff were polite and very helpful. They show a genuine interest in the products they sell. Staff are well trained and well briefed when offering help and advice. This is my first point of call when shopping for audio and hi fi.
8 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff both pleasant and knowledgeable s
Staff both pleasant and knowledgeable. Good prices and very good guarantees. Also quick delivery.
8 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Couldn't be better!
Totally efficient.. Paid online, collected within 2 minutes following day. Perfect 👌🏻
5 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Absolutely superb service from start to finish. The product was exactly what I needed, the click-and-collect process was smooth and efficient, and everything was ready promptly on arrival. Staff were polite, friendly and genuinely helpful — a fantastic customer experience and a brilliant store to deal with.
3 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
A great hdmi cable made in-house
A great hdmi cable made in-house, collected the following day, a very professional service, highly recommended
10 marca 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Richer Sounds treat you as a person
Richer Sounds treat you as a person, giving you their time and knowledge to help you decide what is right and why.
Christopher of Richer Sounds Hanley, put us at ease, explained things in English not jargon, giving you as much time as you wish / need to decide.
This is how all shopping should be!
25 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
As usual great service
As usual great service. Ordered online this time and collected from the shop. Guys saved it until the next weekend which made it easier for me to pick up. Great with a 6 year guarantee.
2 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service by the store in Hanley
Great service by the store in Hanley. I think his name was Leigh. He was great on the phone and I took his advice and ordered the TV. Collected from store , they eve. Great experience.
30 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Excellent service, reasonable prices
Went to buy a new tv, good clear helpful advice given by Leigh. Excellent service from start to finish.Gold standard in our eyes. Old tv still had short warranty left, Leigh arranged collection of this, delivery of the new tv ,and also a marvellous team to come and set it up for us.
27 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Simply the best ‘go to’ for anything AV 👍
The guys are always very helpful and knowledgeable and the pricing is always competitive.
It is my ‘go to’ for anything audio and AV.
Excellent warranties are given on products as well… Seven years for my projector and six years on my AV amplifier… That’s brilliant! 😀
23 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Fantastic Service and Advice
Fantastic service from Leigh at the Hanley, Stoke-on-Trent store. He was very knowledgeable, helpful and patient as we deliberated over what to buy. We are 100% happy with our purchase of a turntable, amp and speakers and are once again enjoying the love of vinyl records. We are returning customers and will definitely buy from this store again as we trust their advice and products.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Very knowledgeable staff
Very knowledgeable staff. we only went in store for some speaker cable but i also wanted some information on a new TV, Chris showed us an LG which was just what we were looking for, we went back the following week and bought one.
30 marca 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and professional
Jack is excellent and professional. Although he can't make the price match for my Dali speakers combo compared to the other competitor, he was so kind to give me a discount after sales. He was also very patient to explain how I could calibrate my speaker and subwoofer. Highly recommend.
21 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Amazing, as always
I wouldn't expect anything less from these guys - they are amazing. Purely customer focused, and great prices. They even opened the shop for me early so I could collect. It's a 10 out of 10 from me guys. Cheers
17 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your wonderful feedback
Great
This was a website order as I knew exactly what I wanted. Received email from Store day after order placed. A nice touch was being offered to collect before store opening time. Jack even brought out TV out to my car.
Really good service.
18 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Odpowiedź od Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Doświadczenie Trustpilot
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