Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... Zobacz więcej
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very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Zobacz więcej
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As usual great customer service and support from Richer Sounds. Have been shopping with them for years now and always been impressed. A shout out to Jake at customer service and Chris at the Hanley br... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
2 Providence Square, ST1 2LQ, Hanley, Zjednoczone Królestwo
- 0333 900 0060
4,9
Doskonała
2 tys. recenzji
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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I purchased my TV online and chose to…
I purchased my TV online and chose to collect in store, I was kept upto date with the delivery to store and when it arrived I was contacted by the store themselves.
Upon collection of the TV I had a great chat with the sales guys in store and also purchased a wall mount from there recommendation while there.
Great service from start to finish even carried the TV to my car, will definitely us again. 👍
3 czerwca 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent all round…
Excellent in store information made buying the right TV an easy choice, item was delivered a few days later by a very nice courier, highly recommended store
3 czerwca 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Odpowiedź od Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Odpowiedź od Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
I recently contacted my local shop…
I recently contacted my local shop because I had a problem with my TV the assistant went out if his way to help me and the problem was soon resolved he couldn't have done any more.
So well done to the Hanley store 😃
30 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Very knowledgeable staff
Very knowledgeable staff . Great 6 year guarantee. Took the tv to the car . Nothing to much trouble
30 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Top store, great service
wouldn’t buy a television from anywhere else, excellent service from Leigh in the store, very knowledgeable and helpful.
29 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Odpowiedź od Richer Sounds - Hanley
Thanks for taking the time to leave your feedback, although we are always striving to be continually better, I'm sorry that your experience left noticeable room to improve.
I will arrange for a member of our customer service team to get in touch to find out more about what this was, so we can discuss with the manager and team, as well as put matters right with you..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great customer service
Great customer service, every thing that was promised was delivered on. Chris at Hanley made everything simple and worked with my timescales to give me everything I asked for, all with a can do attitude. My first major purchase from Richer Sounds, I know now why my friends say once you’ve used RS you never go anywhere else.
7 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service from knowledge, friendly staff
There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving the customer what they want and give genuine advice. There is a good selection of products, prices are competitive and many include a 6 year warranty
22 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Will in the Hanley Store was very…
Will in the Hanley Store was very helpfull and experienced he helped me to choose the correct cd player and matched it up with compatible speakers.
Very polite person.
Thank you
Paul Hughed
20 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Kef speakers
Great service and amazing price for open box speakers.
Thanks to the staff there I would have missed a great offer. Shoutout to Leigh at richer sounds Hanley, also sorted me out with a subwoofer.
21 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Dealing with team at Hanley to replace…
Dealing with team at Hanley to replace my trusty seven year old QE55 was easy as always ! Thanks
20 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Odpowiedź od Richer Sounds - Hanley
Thank you for your wonderful feedback
Great experience for Hifi 1st timer
Hanley staff very knowledgeable and gave a very good overview of the Hifi systems available and the pros and cons of each make and model, at all price breaks. Really happy with the system I bought to start me off, Wiim amp with Dali Sonik speakers, highly recommend Richer Sounds, previously also bought TV’s from them
30 kwietnia 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Odpowiedź od Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant customer service!!
Needed a replacement TV after ours decided it didn’t want to work anymore. We looked around for an LG model and found it available at Richer Sounds, who price matched and also knocked a further £10 off.
The TV was delivered to store the following day and was collected. Upon get the TV home I noticed it was damaged beyond repair straight out of the box. 1 phone call and an email later and a new set was already being dispatched for home delivery the following day.
The following day DPD delivered the replacement tv and collected the damaged set. Upon taking the new tv out of the underaged box and setting it up, again I noticed it was damaged with the smallest of marks on the side of the panel and a broken display. Again, a quick phone call and email and a replacement TV was dispatched for next day delivery.
The following day the replacement set was delivered and thankfully this one was perfect.
Really can’t fault the customer service of the staff at Richer Sounds Hanley. They sorted out several issues without any fuss or quibble. Would highly recommend them and will definitely returning when we need further audio/visual products. Thank you Leigh, Alex and the rest of the team that were on hand to help.
9 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your feedback, and for being so understanding the face of what sounds like a really frustrating experience. I will of course raise this with our most senior contact within DPD, as two damaged sets in a row is unusual, and of course unacceptable.
I'm pleased that the colleagues in our Hanley branch were able to resolve things for you however and will pass this on to them, of course if I can be of any help whatsoever do let me know..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
I don't know alot about televisions and…
I don't know alot about televisions and richer sounds were really helpful not pushy or nothing. Good information about what I needed. Plus they sell alot of very nice equipment.
Thanks
10 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review!
Staff were helpful
Staff were helpful
Order arrived on time
Full communication
Proper staff service , which makes a nice change compared to many other shop experiences
9 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Was sick of my speakers and amp and…
Was sick of my speakers and amp and wanted a wireless soundbar ended up going for the Q990F and found it cheaper on Amazon. Richer Sounds price matched it so grabbed it. Quick delivery and nice bit of kit. Overall experience has been great as always. 10/10
9 maja 2026
Odpowiedź od Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
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