Richer Sounds - Cambridge Recenzje 

1708
Wynik TrustScore: 5 na 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I rang to check that the headphones I wanted were in stock so I could check if they were ok A very helpful member of staff arranged to get them in. When I arrived, they had been charged and softw... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 25 Hills Road, CB2 1NW, Cambridge, Zjednoczone Królestwo

  • 0333 900 0053

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1708)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 702

Napisz recenzję
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Oceniono na 5 z 5

Brilliant after sales tech advice

I have been buying kit from them for over 20 years and just ordered up another Monitor Audio speaker package including sub woofer. The experts in their Cambridge shop are always there on the phone to help and advise, even with my old Denon 6400 avr that I have just moved to my PC they are on hand for tricky technical tips getting it working.

1 maja 2026
Opinia niezależna
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

What can l say “nothing”

What can l say “nothing” if you are reading this you are wasting your time.
Just have a good look at what’s on offer, in store, online, what ever method you have, make your mind up, look at the offers that go with it and buy.
That’s it, you can go and get stitched up somewhere else now, because that will never happen at Richer Sounds. I could say so make you would not beleave me, so just do it and sit back and enjoy your purchase.
I KNOW NOW DO IT

24 kwietnia 2026
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Odpowiedź od Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 4 z 5

Great experience

Great experience, very happy with product. I think they need to up sales people at the weekend

23 kwietnia 2026
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

We’re really pleased to hear you’re happy with your purchase and the overall service.

Thank you for your feedback regarding weekend colleague numbers of course, which I hope didn't impact too much on your visit, we will take this on board as we continue to review our in-store experience.

Many thanks,
The Richer Sounds team

Oceniono na 5 z 5

Good advice

Good advice , good prices and efficient delivery , not the first or last time i will buy from this company

20 kwietnia 2026
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Odpowiedź od Richer Sounds - Cambridge

Thank you for your wonderful feedback

Oceniono na 5 z 5

The usual excellent service.

Your staff were v helpful and answered any Qs I had. I had problems with my computer but they got back to me by phone. The item I chose was ideal and it arrived v promptly. The usual excellent service from my audio vendor of choice for many years.

18 kwietnia 2026
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Odpowiedź od Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Great experience end to end

Great experience end to end. Tom was polite and very helpful, explaining the delivery process and answering all our questions. We were kept informed on the day of delivery of progress and timing.

11 kwietnia 2026
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Odpowiedź od Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Great to listen before you buy!

It was great to try out a range of speakers before buying. I ended up buying a different set as a result which are much more suited to my listening taste. A great buying experience.

7 kwietnia 2026
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Odpowiedź od Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

I’ve been buying hi-fi equipment from…

I’ve been buying hi-fi equipment from Richard Sound Cambridge since my first system, and I’ve always had excellent service. Most recently, I ordered a pair of Harbeth P3 speakers from them. They kindly arranged an audition by sourcing a new P3 from Harbeth, and they also offered me a very good deal. Paul was especially helpful throughout. Based on my experience over the years, I’m very happy to recommend Richard Sound Cambridge.

2 kwietnia 2026
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Great CX Range

The staff at Richer Sounds in the Cambridge store are so helpful and always ready to help with any questions

4 kwietnia 2026
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Helpful Staff and good location.

Helpful Staff and good location.
Olivia was very helpful and patient. Gave good advice.

29 marca 2026
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Odpowiedź od Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Couldn’t have been more helpful

Couldn’t have been more helpful. Knowledgeable staff with good advice. Used several times previously and will definitely be using again next time around. Great Service Richer Sounds 👍

28 marca 2026
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Odpowiedź od Richer Sounds - Cambridge

Thank you for your 5 star review!

Oceniono na 5 z 5

Excellent service. …

The staff at the Cambridge branch were extremely helpful with their expert advice and product knowledge. They took a great deal of trouble to find the product which would match our needs and to arrange a demonstration so that we could be sure of this. Excellent service.

25 marca 2026
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Odpowiedź od Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 4 z 5

Good headphones at a reasoable price

I bought a pair of headphones online from Richer Sounds, having bought all of my HiFi from them over the years.

The process was straightforward and I'm pleased with the headphones.

The only oddity was that I opted for the option for them to be delivered to the store; I was expecting an email from them, and instead had one from DPD, saying they were to be delivered. It turned out they were being delivered to the store! This was unnecessarily confusing.

I then received a phone call from the store to say they were in. Picking them up was straightforward, and staff were helpful.

25 marca 2026
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Odpowiedź od Richer Sounds - Cambridge

Thanks very much for taking the time to leave your review and for continuing to choose Richer Sounds, it really does mean a lot to us.

I’m pleased to hear that ordering the item went well and that you're happy with the product of course, but I am sorry for the confusion around the delivery notification. When items are sent directly to one of our stores via online order, they still travel via our courier network, which is why the initial message came directly from DPD. I will of course review the delivery information customers receive to make sure this is made clearer.

Thanks again for your business and for sharing your experience. If there’s ever anything you’d like to discuss further, please don’t hesitate to get in touch with us directly.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

A good experience.!

I waited 30 days before submitting this report as there was a 30 day promotion on the TV that I purchased, this was honoured with just a few relevant questions (as to be expected) from LG. The price of the TV was excellent, delivery was free (the purchase had to be in excess of a certain amount) and I was given a lot of sensible and more importantly, knowledgeable advice from the friendly staff who attended me. The 6 year guarantee is certainly a plus for them (hopefully I will not need it). The two man delivery (due to the size and weight) was arranged around my availability and was on time with text messages to keep me informed. Overall I am happy with the deal and also happy with the way I was treated from start to finish. This is not the first time I have used Richer Sounds and I am sure it will not be the last.

24 lutego 2026
Opinia niezależna
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Top service all around

Had a really constructive and informative chat with a member of staff in the Cambridge branch, which helped me decide on my online purchase.
Price was great, got a good deal, and delivery was spot on.
Doubt I will buy a TV from anywhere else now.

19 marca 2026
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

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