I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The customer service I recieved at Richer sounds Brighton was amazing. Charlie was informative and extremely helpful. He gave advice and explained the product very clearly. Whenever I have pho... Zobacz więcej
Reakcja na opinię
It's just how customer service should be. So many companies could learn how to do it from the guys in Brighton. Rosie runs a great team and Nik is just a star, so helpful and his help on email before... Zobacz więcej
Reakcja na opinię
Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
54 London Road, BN1 4JE, Bridhton, Zjednoczone Królestwo
- 0333 900 0039
4,9
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
great customer service in the shop
13 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Assistant Jay was extremely helpful… all good.
Assistant Jay was extremely helpful providing me with answers to many questions.
The satellite recorder arrived promptly and was easy to set up.
12 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I visited Brighton shop
I visited Brighton shop, reluctantly, following recommendation.
I was absolutely delighted by the very professional way my enquiry and multiple questions were dealt with. Made quite a substantial order with confidence. Delivery and follow up first class
11 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great TV, Great experience
TV i wanted was out of stock soo was given a discount on the next one that was, fair price and great delivery and pick up of old TV (Paid £20 for). Great customer service and quick delivery and great product
11 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds Brighton
Just been to Richer Sounds and purchased a pair of Bowers & Wilkins headphones, I have to say the service from Toby excellent and all the staff was fantastic, I would highly recommend this shop to my friends.
Regards Clive 🙏🙏🙏🙏
10 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great products with excellent staff and customer service.
I bought Nothing EAR (3) Earbuds on 31st May 2026, they are simple to use with very good sound quality.(Same price as Amazon) I also bought the Yamaha WSX1A portable Bluetooth speaker on 10th June 2026, the sound is truly amazing and is very convenient for use in the kitchen, bathroom or outdoors.(Cost less than Amazon) I would highly recommend both products.
Even if a product cost a little more, I would shop at Richer Sounds, the excellent customer service, with friendly and helpful staff on hand is worth any extra cost.
10 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Superb service
No difficulty ordering (2 separate items ordered). Spoke to Brighton and Guildford shops who were very helpful. Prompt updates by email and very speedy delivery. Ordered incorrect speakers (our error) but replacements arrived literally 24 hours later. Their customer service is unbelievable! 5*+ and excellent products and exceptional value.
10 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Odpowiedź od Richer Sounds - Brighton
Thank you for your 5 star review!
Very helpful and Professional
Very helpful, professional service and quick delivery as well.
8 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your kind review, we look forward to your next visit.
Courteous and efficient
As usual, the staff did as they promised - and notified me as soon as the accessory arrived and arranged payment and delivery there and then.
Always courteous, always keen to please.
8 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service.
8 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A great place to buy your kit, and excellent service
This is a great place to buy your kit. The service is second to none and they have an amazing selection. Toby came to the house to do a survey and advised on what would go best where; and he was very attentive and patient in dealing with my questions as I made my buying decision. He also followed up after delivery. I would also say that the rest of the team in the Brighton Store are also great – when I called or emailed, if Toby was not available, they were ready to answer my questions. A very good buying experience.
8 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thank you for your 5 star review!
Odpowiedź od Richer Sounds - Brighton
Thank you for your 5 star review!
Ordered a replacement remote control
Ordered a replacement remote control
Jay was a pleasure to deal with
Delivered 4 days later
Brilliant service
5 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thank you for your 5 star review!
I was able to speak to someone at the…
I was able to speak to someone at the branch about my choice of sound bar and other questions about delivery et cetera. There was a real personal touch and I felt like I was speaking to someone who is enthusiastic about Home cinema and music in general. They gave good advice and I am very happy
5 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Odpowiedź od Richer Sounds - Brighton
Thank you for your 5 star review!
Great service
I was working with Jay to get a new simple TV to my 96 yo mother in england (I am in Australia) he understood my problem and gave me a great outcome.
5 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
great staff & service
great staff, easy to collect, extra info and some cool advice, always a good team at RS
2 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thank you for your 5 star review!
Great
As ever, incredibly knowledgeable and helpful staff who may helped me make a good and informed decision.
1 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service all round prompt…
Excellent service all round prompt delivery factual delivery content and it’s prompt as you can ask
1 czerwca 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Doświadczenie Trustpilot
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