Richer Sounds - Brighton Recenzje 

2505
Wynik TrustScore: 5 na 5

4,9

54 London Road, BN1 4JE Bridhton, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Zobacz więcej

Oceniono na 5 z 5

The customer service I recieved at Richer sounds Brighton was amazing. Charlie was informative and extremely helpful. He gave advice and explained the product very clearly. Whenever I have pho... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

It's just how customer service should be. So many companies could learn how to do it from the guys in Brighton. Rosie runs a great team and Nik is just a star, so helpful and his help on email before... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 54 London Road, BN1 4JE, Bridhton, Zjednoczone Królestwo

  • 0333 900 0039

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(2505)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 831

Napisz recenzję
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Oceniono na 5 z 5

Great shop, top staff

Nice shop with knowledgeable, helpful and friendly staff. Toby sorted out my speaker cable requirements and put the cable ends on for me all in double quick time. Got the stuff home, plugged it all in and it worked perfectly. Highly recommended.

11 maja 2026
Logo Richer Sounds - Brighton

Odpowiedź od Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Oceniono na 4 z 5

My requirements were listened…

My requirements were listened to,questions asked to clarify what I was looking for and my price range. I was then offered various options that met my criteria and the differences explained in a clear way.
The tv I wanted was not in the warehouse, but one was in the shop and the staff went out of their way to deliver to me on the same day!!

4 maja 2026
Logo Richer Sounds - Brighton

Odpowiedź od Richer Sounds - Brighton

Thank you for your feedback, it's great to read your comments on the service you received and that the colleagues went the extra mile to get the TV to you on the same day!

I do hope all is well with the item, and we hope to see you again soon. Hopefully next time, we'll be able to earn that extra mark, and make it 5 star experience for you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Extremely efficient

The assistant, Minty, was able to identify what I was after quickly. He explained the box contents easily and I was able to go about the rest of my day promptly.

9 maja 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Well done!

We received great advice before our purchase. They did all they promised, quickly and efficiently. Their prices are very competitive. If I purchase again, I will use them again. Well done!

4 maja 2026
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Odpowiedź od Richer Sounds - Brighton

Thank you for your 5 star review!

Oceniono na 5 z 5

Another repeat purchase from Richer…

Another repeat purchase from Richer Sounds, and I'm really happy with it.

On the phone and in store, the staff were helpful and friendly.

Plus the TV I bought is so much better than the one I bought for a similar amount of money, from Curry's last year.

I couldn't find a better price online either, so all in all there really is no reason to go anywhere else!

2 maja 2026
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Odpowiedź od Richer Sounds - Brighton

Thank you for your 5 star review!

Oceniono na 5 z 5

Fantastic staff & competitive prices

Extremely helpful polite staff. Spoke to Minty initially, then called back following day and spoke to Charlie also at your Brighton store. Charlie was also extremely helpful, informative and easily price matched after I’d made the purchase then found it cheaper with a competitor. No hard selling or trying to pressure the customer which is incredibly refreshing. Charlie listened and understood what was wanted. Purchased from your Glasgow branch many years ago & also had a very positive experience. Extremely grateful you use a reliable and competent delivery company too who kept me informed of when to expect delivery, giving a more accurate estimate as the delivery became nearer. Highly recommend for amazing staff, especially Charlie at your Brighton store, & competitive pricing.

30 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thank you for your 5 star review!

Oceniono na 5 z 5

Brighton Store

Brighton Store: always happy to buy from this store, staff always helpful. we only buy from them either in store or in this case over the phone.

30 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Really helpful staff

Really helpful staff who patiently answered all my questions on the phone. In store they were just as helpful, this meant that I could try on headphones to get the correct fit and with their expert advice I bought the perfect pair. The price was excellent, and I will be happy to shop there again.

28 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thank you for your wonderful feedback

Oceniono na 5 z 5

Very helpful and knowledgeable team

Very helpful and knowledgeable team. We were looking at a cheaper turntable but after we asked to look at the one we wanted we decided to get a better one. The guy was very helpful and explained the differences without being pushy

26 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Great experience!

The team were very helpful, was able to listen to the sound of the record player and speakers before purchasing, then they bought it all out to my car after purchasing. Wouldn’t get that service at Currys. Great to deal with.

25 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Professional service

Professional service

21 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Another Richer Sounds successful purchase!

I've bought HiFi from Richer Sounds for years. Can't recall how long ago I started, but maybe that's due to my advanced age. It was probably sometime in the 1980s.
Anyway, to go with my Sennheiser Ambeo Max Soundbar [which I bought from them over 6 years ago], I've upgraded my Sony A1 OLED TV to a Sony Bravia 8ii, courtesy of Richer Sounds, Brighton.
I was served by Minty, who was able to get me an additional £75 discount, despite my having missed the Easter promotions. The TV was delivered by BJS (who were excellent) two days later and sits in my family room awaiting help from our friends to unpack and install it. Hopefully, it will all work fine [I've bought Sony TVs since the 1980s, so they have a good track record, for me].
The key point about Richer Sounds is their excellent customer service and their guarantees, which are better than anyone else because they always offer an additional year - making 6 years in total.
So, buy with confidence from Richer Sounds, because they offer great kit at great prices.

20 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Broken and redemption

Despite two tvs being delivered broken (one smashed screen and one flickering) i can say with confidence that they went above and beyond to sort out my problems and even sort me an upgrade for all the mess

15 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Items received quickly

Items received quickly, and easy to set up.

14 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Nik was fantastic

Nik was fantastic, so helpful and conscientious. He really went above and beyond!

14 kwietnia 2026
Logo Richer Sounds - Brighton

Odpowiedź od Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

In and Out great result.

I was in a hurry andI got clear advice quickly that allowed me to buy quickly and get a turntable that far exceeded my expectations for the price. RS is my goto store so it's the service I expect. Keep up the good work.

13 kwietnia 2026
Logo Richer Sounds - Brighton

Odpowiedź od Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Toby was really helpful and patient…

Toby was really helpful and patient with me. First class service.👍😁

13 kwietnia 2026
Logo Richer Sounds - Brighton

Odpowiedź od Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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