Richer Sounds - Brighton Recenzje 

2506
Wynik TrustScore: 5 na 5

4,9

54 London Road, BN1 4JE Bridhton, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... Zobacz więcej

Oceniono na 5 z 5

The customer service I recieved at Richer sounds Brighton was amazing. Charlie was informative and extremely helpful. He gave advice and explained the product very clearly. Whenever I have pho... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 54 London Road, BN1 4JE, Bridhton, Zjednoczone Królestwo

  • 0333 900 0039

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(2506)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 895

Napisz recenzję
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Oceniono na 5 z 5

Toby was really helpful and patient…

Toby was really helpful and patient with me. First class service.👍😁

13 kwietnia 2026
Logo Richer Sounds - Brighton

Odpowiedź od Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Great customer service

Great customer service, advice and after sales care from Richer Sounds - Brighton. Thank you so much to Charlie for all your help and support with my recent purchase, greatly appreciated. I’ll certainly be shopping with you again when it’s time for the next purchases.

8 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 1 z 5

RICHER SOUNDS BRIGHTON CANNOT BE TRUSTED

RICHER SOUNDS ISNT THE COMPANY IT WAS -THEY CANNOT BE TRUSTED.
Brighton store knowing sold me a faulty cheap television that was obviously an ex display model.
I wanted it exchanged and the rude cowboy delivery firm just dumped the box and purposely left the main front entrance to my apartment wide open for anyone to walk in.
The lying unorganised rude staff at the Brighton branch then over charged me £75 for 7 day delivery. They claim to beat other retailers but Amazon offer cheaper brand new model with free delivery. I had to pay for fitting it twice as their delivery company lied about the delivery time slot.
I’d been a loyal customer for over 30 years buying countless products from their London branches. I bought from the Brighton branch before and there wasn’t any issues. New staff attitude absolutely stinks and left a bad Tate in my mouth.
I was going to buy two 100” tv’s for my offices but after this I think I’ll stick to dealing with professional retails who respect their paying customers.

16 kwietnia 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Brighton

Dear Mr Layton,

Thanks for taking the time to leave your review. I was genuinely concerned to read about your experience and I’m sorry for the frustration this caused.

I’m pleased however that I was able to speak with you directly since posting this and that we’ve now had the chance to fully talk everything through and resolve the situation to your satisfaction. Without going into all the finer details publicly, I do want to reassure you, and anyone else reading, that we take all customer concerns seriously. This matter will be followed up with the courier involved, and I’ll also be reviewing the events with the Brighton team to ensure they can learn from the issues you raised.

In the meantime, if there’s ever anything further you’d like to discuss, please feel free to contact me directly. While issues of this nature are thankfully rare, I’m sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

I only ever use Richer Sounds for TV's

I always use Richer Sounds not only for the professional and friendly staff but for the 6 year warranty.
My wife picked up the TV and it was brought to her car.
They are also very competitive with their prices.

7 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Brilliant company

Brilliant company. Based on past experience I would not go to anyone else for TV’s as the quality of service and warranty cover is unbeatable. Process spot on and staff are great to deal with.

6 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Great service as usual

Great service as usual. An initial problem was solved quickly and I was kept informed at all times on the progress of my order. When I picked up my new CD player it was ready immediately and I was served by a very personable assistant. Thank you from a very satisfied customer.

4 kwietnia 2026
Logo Richer Sounds - Brighton

Odpowiedź od Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Very polite and helpful staff

Very polite and helpful staff. Good product knowledge. Would definitely purchase from them again in the future. Great retailer gurantee.

4 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

The only TV shop in Brighton

Advice, knowledge and approachable, best TV Audio shop by miles

3 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

I got some lovely speakers for my…

I got some lovely speakers for my wife’s turntables. The staff were really helpful, not pushy at all, and they helped us make a great decision. Very happy with speakers, amazing sound, they look awesome, and they look they have been built to last, totally worth the money!

2 kwietnia 2026
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Odpowiedź od Richer Sounds - Brighton

Thank you for your 5 star review!

Oceniono na 5 z 5

Very friendly helpful staff answered my…

Very friendly helpful staff answered my telephone call, reserving my item for collection, on arrival at the store, the manager assisted me with the purchase. A top quality store and service, thank you very much.

1 kwietnia 2026
Logo Richer Sounds - Brighton

Odpowiedź od Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Excellent service

Excellent service. Very helpful and knowledgeable staff.

23 marca 2026
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Odpowiedź od Richer Sounds - Brighton

Thank you for your 5 star review!

Oceniono na 5 z 5

Brilliant service by Richer Sounds as…

Brilliant service by Richer Sounds as ever - this time Rosie at Brighton. Also price matched a silly price advertised elsewhere and beat it by £10. I wouldn’t go anywhere else for AV equipment!

30 marca 2026
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Odpowiedź od Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Very polite staff in your Brighton…

Very polite staff in your Brighton shop, friendly, knowledgeable, unfortunately, the delivery company weren't very good at all!

21 marca 2026
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Odpowiedź od Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Fantastic advice

I intended to buy a blue tooth receiver. However, I wad asked for details of my intended use of the product. Based on my answers I was advised to buy a Wi-Fi streamer. The recommended product is excellent and fits my needs perfectly. The richer sounds team were amazing. Thank you so much.

28 marca 2026
Logo Richer Sounds - Brighton

Odpowiedź od Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Excellent

Very happy with CS, we always go straight to Richer sounds whenever we need to purchase any entertainment equipment, price point and choice always excellent and after sales service is as good

28 marca 2026
Logo Richer Sounds - Brighton

Odpowiedź od Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

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