Richardhardie Recenzje 

Wish I would have read these reviews before I purchased my brand new mg!

The car needed its 1st service booked it in and asked for all the updates in the car to be done including the new infotainment update that MG had available

Also reiterated this on drop off

Got the car back nothing had been done it wasn’t even hoovered as stipulated on the print out which said it had been cleaned and hoovered as part of the service

I complained and was told in an email by Kyla that due to silver link not being an MG dealership anymore they couldn’t help me! No acknowledgement of my complaint with the issues on service! Just one sentence ….. zero customer service!
Not even about the techs that couldn’t be bothered to clean the car!

Contacted ashington and my husband was told the upgrades would be available and they would book us in and this would be covered under warranty.

They then called us back a day later to say if we wanted the upgrade we would have to pay and it needed to be booked in all day!…, when my husband questioned this the sales advisor remained quiet on the phone for a good minute without saying anything!

We asked for the complaints email …. The manager didn’t know it but asked us to redirect our complaint to the silverlink ….. who was now head office! ….. remember the silverlink who are not MG anymore! 🤷🏻‍♀️

We were not told on purchase this was the case, Richard Hardy have no after sales customer service at all, they are happy to take your money at point of sale and then not bother ….. they are just rude!

I would have been due to upgrade to an X power but after this they will not get my business!

I’ve honestly never known a company to treat its customers in this way….. I don’t want a red carpet I just want a bit of decency!

Never again ….. be warned!

I had an issue with my car so booked it in with Richard hardy Ashington to look at it. They said it was a fault inside the high voltage battery and needed a level 4 mechanic to fix it but they didn't have one. They give me a number for Vic young in South Shields and said there is nothing else we could do for me and sent me on my way. Booked an appointment with Vic young myself and they said that the issue will probably be outside the battery and will not need a level 4 mechanic as they have been getting a load of work from Richard hardy Ashington and Silverlink telling lies to their customers about work that they could of fixed. They asked Richard hardie for the fault codes to pin point where the issue is and Richard hardy refused to give Vic young the codes and said they have their own diagnostic machine to use (alarm bells started to ring). Went to Vic young for them to look at it. It took them under two hours to find out it was actually the plug of the phev system what was only replaced by Richard hardy not even a year ago. They also said that Richard hardie didn't even put the wires back correctly. It's most definitely not the level of customer service I was thinking I would receive when I first bought the car two years ago. I would highly recommend going else where to buy a car. They sell cars that they can't even fix. Stay well clear of this dealer when buying cars and servicing as they are shocking once they have your money.

BUY AT YOUR OWN RISK!

After 2 days new car had a fault. As it is within the 30 days I was wanting to cancel the credit agreement and return the car as soon as possible with full refund. I did want to do and asked about the process and asked how I would go about doing this but got no help. I have raised this with the sales manager and have been told this would be rejected and that I was being OTT (over the top) and if I wanted to reject the vehicle and get a refund it would be a lengthy time and ultimately be rejected.

I explained that I still wanted to go down the route of rejecting the car and get a full refund. I asked for advice for what I needed. Asked if he could advise me on the process but he said he would not help me/advise me with that. I asked why, he said I would have to research this on the internet.

Initial problem with the car was when leaving work the car had randomly seized in the middle of the road on Monday, 2 days after buying. Thankfully I was not on the motorway. The car did start after but when pressing the accelerator it was making an unusual sound and the engine struggled when pressing full on the accelerator. I called to explain the issue and was told that I couldn't been seen for 10 days and if I needed a courtesy car I would have to wait longer.

Any other time I would accept this but not after having the car a few days and just buying it. I was told to ring MG for advice I was worried it was not safe to drive and there was some issue. They advised road side assistance. They advised that there is some issue but it would need to go back to the dealership for full tests. I had to call back and email the sales department and complain for the car to be seen earlier than expected. Even when actually being able to get a courtesy car it was blocked in the car park. I then had to wait as the car had no petrol meaning I had to wait again and was late to work.

Fault detected "intake pipe was slightly loose which was making you experience the issues with the vehicle"

The car unfortunately seems to have underlying inherited issues. I wanted a refund but they rejected it so had no choice to let them try and fix the car but the problems seem to persist as inherent issues. The car for the second time had cut out . I called again to explain the issue which seemed to be that the intake pipe seems to have broken again, making the same noises as when I press the accelerator and the car struggled when on the motorway. After speaking to MG services and on my way home the engine seized again. When calling, especially after I only had the car a short time to get in to be fixed, it is always over a week/ ten days unless I complain to get seen sooner. I've spent a lot of time calling to get this done earlier than expected only when I originally called to cancel and get my money back.

I appreciate that staff are off ill but I was told everything was sorted in terms of the credit agreement with my previous car which it wasn't. The payment for this car will taken on the 26th of this month meaning I will be struggling financially as I will have paid for 2 cars.

Richard Hardie Sunderland seems to be under-staffed at the moment but this should have been done more promptly and this has caused unnecessary distress on myself and I have spent so much time trying to get things sorted, calling chasing issues when really this is not what I signed up for. I was told that my deposit would be paid back the same week and if it wasn't to call back. This still has not been refunded until 2 weeks after. I was told as part of our agreement of buying the car I would have a free MOT when it is due in September and I would be emailed by the sales manager last week to confirm this which I have not received yet.

Nick Hardie Director. "regarding your complaint and we see no grounds for accepting a rejection of the vehicle. We are aware that you are back in the car and it is running without issue. Should you want to continue with a rejection I suggest you take legal advice of which we of course will defend robustly."

Some staff have tried where possible to help and it isn't all bad but once they have your money the overall company aren't bothered you, your safety or your rights as a consumer. Make your opinion on whether you buy a car from them. I wish I'd read the other comments on this website before purchasing from them, don't make the same mistake I did!

I attended the Richard Hardie used car sales this morning at 1030 am 25/01/2024 intending to purchase a Honda CRV . On arrival we drove into the designated customer car parking area and as my wife parked the car correctly in the bay and alighted the vehicle only to be told by a male employee to move the car and find another parking space as the manager parks in that spot. There were no markings to indicate a reserved space for anyone not least the manager. If that’s how they treat customers before they even enter a showroom what must the customer service be like after purchasing a car with them ? We duly returned to the vehicle and left the customer car park never to return. So a parking space that we left was worth a sale lost of over £15000. Well done to the employee and I hope the manager was not inconvenienced in parking his car. If I could I would give no stars for this company

I bought an MG from another car dealer on Friday 5th January, the radio had a fault on it so i phoned Richard Hardie Sunderland on Monday 8th January. I spoke to Adam who explained it would probably need an update, he also explained it had a recall that needed doing on the clutch fork. Adam booked me in on the following day, when i arrived i explained there was a droning noise coming from the front of the car. To cut a long story short they sorted my radio , the recall and replaced the front wheel bearing all within 24 hours of me contacting the garage. I would like to say great service and a good set of lads on the service desk

Pleasant staff but communication and customer service is lacking unfortunately. Sales team are very helpful and promise the world to get a sale, unfortunately aftersales are unable to deliver answers and updates quickly. I think the garage is ultimately too busy and not enough staff. Information given between departments isn’t communicated well and unfortunately customers loose out or are left frustrated. I would have liked to have given more stars but unfortunately felt let down.

Baught a used Abarth from them was told it would be cleaned and serviced. Upon arrival at the dealer it was covered in polish marks. There was some scratches on it which are expected on a used car. These scratches polished straight off when I got home. They could've lost a sale to bad valet job. Oil and engine coolant levels are pretty low so it seems they barely touched it before I got it. Not the service I expect when buying an expensive car and not comparable to any dealers I've dealt with previously. Will now have to spend further money on getting a valet I was told I would get. The interior was a biohazard it was such a mess. Wouldn't reccomend and won't be using for future services or purchases.

Pushy sales staff, disappointing warranties, disorganized service and the worst aftersales department I've come across. Go elsewhere for your own sake.

Where do I start?

I’ve had 3 cars over the years from this company - 2 FIATs (1 new, 1 used) and 1 Alfa Romeo.

The new FIAT, a 500 which I bought from Silverlink. was fine. This was a long time ago, and everything went smoothly. This is why I didn’t hesitate to return to them for an Alfa.

The Alfa I bought from used Scotswood road (which became Stoneacre). It developed an engine fault to do with the stop start and the car was in and out of the garage and the mechanics just couldn’t get to the bottom of it. Tried to change me £150 to plug a diagnostic machine in despite having the car less than a year and it being covered by a 4th year warranty option. They also tried to charge me over £100 for a battery (I sourced one and fitted it myself for £40 and it didn’t solve the problem). In the end I got rid because it was clear they were clueless and the engine wasn’t working properly.

Most recently, I bought a FIAT 124 Spider. On test ride there was a warning light for active bonnet. They said it would be sorted as part of the purchase. Car went in several times and they couldn’t sort it. Said they needed to order a wiring loom. That was 8 months ago. No loom. In addition they lost my log book, service book, and owners manual wallet. Took weeks to get it back.

I got a price for a new timing belt and water pump, with a hefty discount for the inconvenience and mistakes. That guy left, and the new woman wouldn’t match it. So I got rid of that car too.

They are hopeless at returning calls, phone regularly rings out, the showroom is scruffy and untidy and looks like a used car dealership in a Eastern European backwater town. Absolute mess.

Avoid. If you must drive an MG (not sure why you’d want to - they gave me one as a courtesy car and it was appalling - I wore sunglasses and a cap so no one would know it was me driving it) then go elsewhere.

We took our vehicle in with gearbox issues, having waited 2 weeks for them even to look at it & at least 20 unanswered phone calls I went in to be told it would be looked at & they would ring back. Scott blamed technicians on the sick. No call back & numerous more unanswered calls resulted in me going back again, sob sob stories so we took the vehicle away - not a way to run a business!!!

In our experience customer service is not only none existent but the staff are rude, argumentative, abrasive and disrespectful. If you want to buy an MG go to a different dealer. We had an issue on a 3 month old car which was bought at Richard Hardie Silverlink, we felt they should have resolved this but categorically refused to so we went to Vic Youngs in South Shields and they resolved it within minutes and were happy to do so. Well done Vic Youngs, Richard Hardie need to take a leaf out of your book. Would definitely not recommend buying from Richard Hardie.

Do not buy a car from this dealership- it is the worst! We bought a brand new MG from Richard Hardie, which started displaying faults almost immediately. They couldn’t care less about offering after-sales care and have been a total nightmare to deal with. They have bungled repairs, told us numerous times that they’ll call and then left us high and dry, were really rude to me on the phone and then ignored a formal complaint to their head office. We still have numerous faults with the onboard computer and they will not help us at all. Do yourselves a favour and go elsewhere.

I was looking for a car to teach my daughter to drive in. I was met by Ryan Knox whilst looking around the cars. I explained what I needed. Ryan did a fantastic job of finding the right car. The purchase more than matches my expectations and I was happy with the trade in. Many thanks Ryan.

Cannot begin to express how disappointed i am. I had an extremely positive experience buying my car here, only to have the battery completely knackered and dead just 3 months (and 8 days) after buying it.
To then be told there is nothing that can be done as its over the 3 month warranty (not even by 2 weeks.. by A WEEK) out of the goodness of their hearts for selling me a car with what was essentially a near dead battery.
Its safe to say i won’t be revisiting nor trusting to buy another car from here. As a 21 year old girl who was super excited to get her Jeep, im left with a dead car in my driveway with no other option but to pay out over £100 for a new battery just 3 months after buying the car. Its unheard of! So so SO disappointing

My Partner and I bought a MG ZS limited edition from Richard Hardie Silverlink last year. Within 4 days there was a clunking sound, and when I rang back I was told to see how it goes!!!!! I spoke to the Ashington branch, who was more helpful, and then spoke to their GM or aftersales manager, as I have been told since. It needed new brake discs and they also did the strut top mount!!!!
This did not work and it was back and forth over a few weeks until I eventually rejected the car.
I was promised 3 years' worth of free servicing, floor mats, and a free MOT if I bought another car with them, As Ashington had been a lot better than Silverlink I give them the chance. This car had to go back, as all of the brake pads needed to be done, and 2 brake discs, which they did fix. I did ask for a letter at the time for the free servicing and was told that it would be put onto the system as this was the safer way (by Hannah who has left). I rang Craig (service manager) to book iot in for my service (who was there when I had all of my issues with the 1st car) and he said it wasn't on the system and that I would have to speak to Simon the sales manager. I rang and spoke to Simon, and his response was "I don't know why you have rang me" I explained Craig had told me to ring. I then asked who the new GM was to be told I could only speak to the aftersales manager, who was Craig, who I had just been on the phone to!!!!!!!
Richard Hardie has just 2 customers, as my daughter is looking for a new car and I would have went back to them for my next car if this hadn't happened.

I even took a service plan out with my 1st car with them, and instead of transferring this, I cancelled this due to the promises they haven't kept. They have a record of this too!!!
I am now short of money, as I have had to pay for a service in one go, instead of monthly payments, which I would of done

Please do not use Richard Hardie for purchasing a car. I have had nothing but bad service from them. They were all smiles before I made the purchase, but as soon as they had my money, they didn’t want to know me.

I have had several issues with the car, including having no undertray on it, tyres that were at just about the legal limit which need replacing and a broken LPG tank that I had to repair with the manufacturer a matter of days after buying it.

Also, I was promised a free service when I bought the car. When I enquired what kind of service this would be (i.e. full service or just oil/filter change), I was constantly vaguely told that the car ‘will get what it needs’. I asked many times to clarify this and kept being given this same politician-style answer.

The car was actually given a oil/filter service when Richard Hardie took ownership of the car, so to me, it will need a full service next time.

After many ignored emails and phone calls though to speak to someone about this, I was told that the car would get a free oil/filter service because this is what I had been told I would get.

Now there’s been misleading and there’s downright lying. This is a lie and is absolutely shocking when purchasing something like a car.

Please do not use Richard Hardie. Go somewhere where the staff do not lie about what you will be getting.

The whole experience from start to Finish couldn't have gone any better, Jason withy the salesman went above and beyond made me feel at ease and kept me in touch with what was happening with my car and when he handed it over it was everything I could have asked for and can't thank Jason enough

Having purchased my second MG motor, I can only express my thanks for the first class service I have received from Richard Hardie Ashington. Special mention to Craig in the Service Department who has looked after my cars and Simon and Andrew in the Sales department who supplied my latest car and treat us in a very caring manner. I would not hesitate to recommend Richard Hardie Ashington.

I purchased a mini countryman which is supposed to have runflat tyres on,when I cleaned the car(which was supposed to have been valeted it was filthy),I noticed the two front tyres were cheap budget tyres you don't get a jack,wheel brace or tyre foam hence the run flats,so if I had a puncture I would be stranded,I went back to Richard hardie silverlink and asked if they would change the tyres as they weren't the right tyres for the car,I waited till the next day and was told the service manager would not change the tyres and if they did it would be with cheap budget tyres,so back to square one,this garage is appalling it's costing me 300 pounds to change the tyres they are leaving me with a car that is dangerous,the tyres are the cheapest of the cheap,I will never deal with them again,I failed to read the reviews do yourselves a favour read the reviews they are horrendous, avoid this garage at all costs,they are only interested in money customer service is appalling

When being told a car is spotless you think your doing a 500 mile round trip to pick up a good car this is sadly not the case here as i was told what my idea of a good car is is not what the sales manager thinks is. If you like dented vehicles being classed as spotless this is the place for you. i sadly feel duped i traveled as said 500 miles and did 12 hours driving including an overnight stay in a hotel to see an absolute weapon of a vehicle. which was not worth a kick up the bottom to put it nicely. Anyway as a lot of reviews tell you here avoid the place and the lies lost £200 in fuel and hotel fees to see a shed that was described as spotless, someone needs to stop lying or get to Specsavers