Amazing product and wonderful customer service. I’m a repeat customer and I highly recommend their phone cases. Believe me, I occasionally drop my phone and I don’t have that fear that my screen will... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
asked for my case warranty as it has scratches/ dents and out of johnathan's goodwill he decided to send me another case, just had to pay for the shipping fee. really grateful and commendable
Phone cases have this weird market where suppliers seem to think that durable has to equal masculine design. Rhinoshield was the only option I found that I could have a case that I actually like the... Zobacz więcej
Reakcja na opinię
Love the rhinoshield clear shield and it doesnt turn yellow for the past 8 months. However as I work in healthcare, I have been using non alcohol wipes daily and the case start to peel. I wrote in to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
RHINOSHIELD is more than phone protection — it’s impact by design. From lab-tested shock tech to zero-waste materials, we push boundaries to protect what matters: your devices, your ideas, your world. BPA-free, fully recyclable, made to last — every product is built with purpose, shaped by innovation, and driven by a commitment to do better.
Dane kontaktowe
Stany Zjednoczone
- support@service.rhinoshield.io
- www.rhinoshield.io
4,7
Doskonała
1 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The person who helped me was very…
The person who helped me was very helpful and tried to give me the best information possible. We need more employees like him. I'm very happy with the help they provide.
14 marca 2026
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear that. We hope you can enjoy the products as soon as possible.
Best Regards,
Team RHINOSHIELD
Odpowiedź od RHINOSHIELD USA
Hi,
We appreciate the feedback. We hope you may continue to enjoy our products and services.
Best Regards,
Team RHINOSHIELD
Responded and fixed my issue
4 marca 2026
Odpowiedź od RHINOSHIELD USA
Hi,
We are glad to hear that your issue is fixed. We hope you continue to enjoy the product and services.
Best Regards,
Team RHINOSHIELD
rhinoshield.io = money grab
• Shipping label was created 3/5 = “Part of fulfillment preparation” = Can NOT cancel order in a timely manner??? "March 5 - Order placed and shipping label created as part of fulfillment preparation”
• Warehouse processing and prepared for shipment = “Part of fulfillment preparation” = Can NOT cancel order the next day in 24 hours??? “March 6 – Order moved to warehouse processing and prepared for shipment (In this stage the courier has already handle the parcel)”
• USPS involvement? Contacted USPS March 11 after creating an account with them to ask status - They confirmed they did not received my order yet??? Per Luna of RHINOSHIELD: "By the time the ticket was reviewed, the package had already been dispatched and was no longer within our system"
Thankfully with Google AI: Since the package status has does not change for more than 3–5 days (or 7+ days during busy seasons), it is advisable to contact the seller to confirm it was dropped off
Since there is no telephone number to contact and follow-through, I open another ticket asking for the real status -- At this time, I lost all respect for this company and advise others to be aware when placing an other (i.e. It will be a challenge to cancel and/or communicate with customer service)
11 marca 2026
Opinia niezależna
Odpowiedź od RHINOSHIELD USA
Hi,
First, thank you for outlining your timeline so meticulously. We completely understand your frustration. Looking at the tracking and seeing that USPS hasn’t scanned the package, while simultaneously being told by our team that we cannot cancel the order, feels contradictory. We want to step away from our standard policy responses and explain exactly what happened on the warehouse floor so you have the full picture.
Here is why your order could not be stopped, despite USPS not showing a physical receipt:
Palletization and Fulfillment Speed: When your label was created on March 5, and the order moved to processing on March 6, your specific package was picked, packed, and placed inside a large, sealed freight container alongside thousands of other outgoing orders.
The Point of No Return: Once a package is loaded into these bulk containers and queued on our loading dock for USPS, we physically cannot locate and extract a single parcel without unpacking entire pallets and halting the daily shipments for all other customers. We assure you this is not a "money grab" tactic to prevent cancellations, but a strict limitation of large-scale logistics.
The USPS Scanning Gap: When USPS picks up these bulk containers, they do not scan individual packages at our dock. They scan a master manifest. Your individual tracking number will not show an "Acceptance" scan until it reaches a regional USPS sorting hub and is physically unpacked from that larger container. This is why USPS phone representatives told you they didn't have it. Their individual tracking system hadn't updated yet, even though the physical item had left our control.
We understand that it has been a challenge for you with the cancellation, and if you no longer wish to have the order, you could return the order for a refund.
Best Regards,
Team RHINOSHIELD
Feedback on Delayed Order and Additional Shipping Cost
The support was excellent, and I really appreciate how kind and accessible the team was. I’ve been buying from RhinoShield for a long time, and this is the first time that an order hasn’t arrived.
What was frustrating is that it took about two months after the order to reach a solution. I truly appreciate the help I received, but I had to pay $25 for shipping again, even though the original shipping method was the cheaper option with a delivery time of 15–30 days.
I understand that the shipping issue may not be RhinoShield’s fault, but it is still a bit annoying because it’s a brand I really like and trust. I just wanted to share this feedback since I’ve always had good experiences before.
Thank you again for the support and for taking the time to help resolve the situation.
7 marca 2026
Odpowiedź od RHINOSHIELD USA
Hi,
We appreciate the feedback. We will definitely look into your suggestion as a driving force to improve.
Best Regards,
Team RHINOSHIELD
Warped phone case support excellent
Contacted customer support for warped case. On first reply got offered a new one for free. I just had to confirm the order in on click and now the replacement is on it's way
5 marca 2026
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear that. Hope you may continue to enjoy our product.
Best Regards,
Team RHINOSHIELD
Truly back their products
Quickly fixed the issue with the warranty claim. Their product last long and I have never had issues with any product purchased. Good quality products that outperform the life of the phone or watch.
28 lutego 2026
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear that. Hope you may continue to enjoy your products.
Best Regards,
Team RHINOSHIELD
Although the issue was not covered…
Although the issue was not covered under warranty, I appreciate the professional handling of my concern and the goodwill replacement offer. The support team was responsive and helpful throughout the process. Thank you for the assistance.
27 lutego 2026
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear that you enjoy the service. We will definitely look into your suggestion.
Best Regards,
Team RHINOSHIELD
Great customer service!!
Great customer service!!! I'm also very satisfied with the case I purchased. Durable and elegant! I'll definitely buy it again.
25 lutego 2026
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear that. We hope you continue to enjoy the products.
Best Regards,
Team RHINOSHIELD
Excelente servicio postventa y…
Excelente servicio postventa y compromiso con el cliente
Recientemente tuve un inconveniente con un producto y la empresa me envió uno de reemplazo de inmediato.
Estoy sumamente agradecido por la rapidez y la eficiencia con la que gestionaron mi caso.
La atención al cliente ha sido impecable, demostrando un nivel de profesionalismo difícil de encontrar hoy en día.
Sin duda alguna, el servicio postventa es de máxima calidad y esto me genera muchísima confianza.
Tienen un cliente fiel; seguiré comprando sus productos sin dudarlo en el futuro.
¡Altamente recomendados!
Hoendy Rodriguez
14 lutego 2026
Odpowiedź od RHINOSHIELD USA
Hi,
We appreciate the positive, detailed review. We hope you may continue to enjoy our products.
Best Regards,
Team RHINOSHIELD
I’m very impressed with their…
I’m very impressed with their after-sales service. Their commitment to customer satisfaction doesn't end at the checkout!
22 lutego 2026
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear that you like the service. We appreciate the positive feedback.
Best Regards,
Team RHINOSHIELD
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear the positive experience. We appreciate the feedback.
Best Regards,
Team RHINOSHIELD
Odpowiedź od RHINOSHIELD USA
Hi,
We are happy to hear that you enjoy the service.
Best Regards,
Team RHINOSHIELD
Excellent communication
Luna was timely with correspondence, very precise in responses as well as personable, taking a personal interest in my wants and needs. Excellent.
8 lutego 2026
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear that. We appreciate the great review.
Best Regards,
Team RHINOSHIELD
Their services very good!
4 lutego 2026
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear that. We appreciate the feedback.
Best Regards,
Team RHINOSHIELD
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear that. Hope you enjoy your order even more as time goes on.
Best Regards,
Team RHINOSHIELD
The company staff react very quickly…
The company staff react very quickly with the complaint and solve it very politely thank you
11 lutego 2026
Odpowiedź od RHINOSHIELD USA
Hi,
Thank you for the feedback, and hope you may continue to enjoy the services.
Best Regards,
Team RHINOSHIELD
Odpowiedź od RHINOSHIELD USA
Hi,
We are glad to hear that! Hope you enjoy the product and services.
Best Regards,
Team RHINOSHIELD
Fast response
26 stycznia 2026
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear that the service is quick for you. We appreciate the feedback.
Best Regards,
Team RHINOSHIELD
Odpowiedź od RHINOSHIELD USA
Hi,
Glad to hear that. We hope you can continue to enjoy our products and services.
Best Regards,
Team RHINOSHIELD
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.