Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... Zobacz więcej
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... Zobacz więcej
Reakcja na opinię
The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Dane kontaktowe
13 Ipswich Rd, CF23 9AQ, Cardiff, Zjednoczone Królestwo
- help@rhino.direct
- www.rhino.direct
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Arrived quicker than expected and a…
Arrived quicker than expected and a well made product.
Jacket was exactly as described
Jacket was exactly as described, fits well and was delivered promptly.
Good grip, good size
Good grip , ball is slightly light than other balls used previously
Excellent quick service!
100% the best online rugby equipment…
100% the best online rugby equipment store> the quality of the equipment is fantastic, The delivery is fast and always on time, and customer support for questions and queries is wonderful, we have purchased a number of times and always a great service.
Excellent customer service great value…
Excellent customer service great value and prompt delivery
High quality and great service
The body protection is high quality and you can see that this will last. Speedy service and I was kept up to date all throughout the process.
Great deals on rugby balls
Great deals on rugby balls, good quality & fast delivery

Odpowiedź od Rhino
Great products
Great products, delivered quickly.
Would highly recommend.
Sizes are completely wrong and of course delivery time is ridiculous
Firstly the delivery times are awful. However this can be overlooked when it comes to good products. But this is definitely not the case here. I bought £100 worth of clothing in medium size yet the tracksuit top feels more like a large and the polo shirt feels like a small. When wearing the polo it looks like I have squeezed into my PE kit from back when I was 13 years old. (I am 19 years old now…)
On top of all of this the material of clothing feels cheap and tacky and the logos are badges look poorly stitched on.
Worst part about it all is that there’s not much point complaining to the company themselves as there is no refunds and exchanges and even if they did send me out another size polo, it would take an eternity to arrive.
Edit: This is my reply to your response Rhino direct.
I have never had any sizing issues before with items of clothing. As I of regular build and fit into Medium tops/shirts/jumpers all perfectly fine. So this must be a manufacturing issue on your behalf. I am happy to return the item but this would be at your cost due to the item not being up to satisfactory quality.

Odpowiedź od Rhino
Quality Produce & Great Customer Service
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our bit for the environment as well. Good value for money and speed of service as usual.

Odpowiedź od Rhino
I recently ordered a new case for my I…
I recently ordered a new case for my I pad and after a few days received it via the post. This case was certainly the best of the three previous cases. Hope it will live longer the last one which only survived for three months before cracking! The only reason for not giving 5* was that I didn’t receive my promised 10% discount.
Order No 1748
Poor communication / Lengthy deliveries
Poor communication
Poor customer service
Lengthy delivery
Over inflated delivery costs (Given the time it takes to actually receive goods)
Order placed beginning of Dec 2021, zero communication nor estimated delivery timescale provided. After contacting via email to enquire where goods were at / when to expect delivery the response received was severely lacking I'm any form of customer care & rather abrupt. Still no further on & have no idea when my goods will arrive.

Odpowiedź od Rhino
Shocking customer service
I ordered more than £80 worth of kit in October 2019, was aware of a potentially long wait due to personalisation however 18 months later I am yet to receive my order, with little help or support from the customer service team when I have contacted them. Incredibly disappointed.

Odpowiedź od Rhino
Amazing customer service
Amazing customer service. I mistakenly ordered the wrong item, it was exchanged within 24 hours. The person I delt with was knowledgeable and helpful. I can't praise this company enough. Thank you.
Very happy experience
Very helpful staff, great product, swift service and delivery- thanks
As described my rugby mad boys love it! Try
As described my rugby mad boys love it!
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