If I could give this service negative stars I would. Absolutely the most ridiculous and cumbersome process, and they actually charge you to tour their homes. This has got to be illegal. As a longtim... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Being able to view the homes I'm most interested in on my own timeframe. The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the messag... Zobacz więcej
Reakcja na opinię
I'm person that like knowledgeable People when it comes to their Job and eager, help. I wanted to look at several floor plans and got exactly that. Andre' was a man with a plan help me maneuver threw... Zobacz więcej
Reakcja na opinię
Easy to use app and no issues getting into any of the homes. Able to view houses immediately.
Informacje dotyczące firmy
Napisane przez firmę
Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences. We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day. Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology. With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology. The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond. Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.
Dane kontaktowe
6300 Wilshire Blvd, Suite 620, 90048-5208, Los Angeles, Stany Zjednoczone
- (888) 340-6340
- support@rently.com
- www.rently.com
3,5
Średnia
121 recenzji
Odpowiada na 73% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Scam
This whole business is a scam. Made me pay to view a home through a 'self-guided tour' and refused to grant me access to the home. I waited for an hour outside the home talking with their customer service, who verified my account successfully and requested information they shouldn't have (through the app) such as my SSN, and ended up telling me, after a whole hour!, that my phone's camera has issues connecting for a selfie and they wouldn't be able to help. Never again. Going forward, any property that uses rently is a property I will not be touring or applying to.
3 sierpnia 2024
Opinia niezależna
Odpowiedź od Rently
Thank you for bringing this incident to our attention.
Based on what you shared, we would like to learn more about your interaction. Utilizing the information provided, we have reason to believe you were part of a sophisticated scam by a representative posing as a Rently agent. As scam behaviors are increasingly on the rise in all facets of our industry, Rently continually strives to combat fraudulent behavior via partnerships with reputable owners/operators. Should you wish to elaborate, we've requested further information via Trustpilot.
Odpowiedź od Rently
We appreciate your 5 star review! 🌟
Rently provides a user friendly…
Rently provides a user friendly interface as well as accessibility.
31 lipca 2024
Opinia niezależna
Odpowiedź od Rently
We appreciate your 5 star review! 🌟
Your home was very nice inside and clean and looked like a house to call your own
Your home was very nice inside and out very spacious clean and looks like the home I want to rent I am impressed
29 lipca 2024
Opinia niezależna
Odpowiedź od Rently
Thanks for your 5 star review! 🌟
Scam of the century
Scam of the century! No one should have to pay to view homes! Especially self guided. I have reported to BBB. Do not trust! They require personal information and do not explain you have to PAY to view.
What has this world come to????
Very disappointed
11 lipca 2024
Opinia niezależna
Odpowiedź od Rently
In order to provide ongoing feature & security updates for the prospective renter, the Rently Tours app does charge a small fee similar to other apps. Property owners who utilize Rently's software pay a fee as well. We assure you all personal information requested is utilized to better support the renter experience and stored securely. Should you need additional assistance to solve a specific issue, please contact hello@rently.com.
Odpowiedź od Rently
Thanks for your feedback. We are sorry to hear of the trouble.
For additional assistance please contact hello@rently.com.
Odpowiedź od Rently
Thanks for your 5 star review!
I like the safety check
Some great property just haven’t find my match yet
4 lipca 2024
Opinia niezależna
Odpowiedź od Rently
We appreciate your 5 star review! Happy house hunting!
Odpowiedź od Rently
Thanks for your feedback. We are sorry to hear of the trouble.
For additional assistance please contact hello@rently.com.
It's easy... Well... not so much.
It looks easy but it's not.
I wanted to view a property. The management company linked me to Rently. I typed in my phone number. I was already registered. But my password didn't work. I had to reset it. That involved e-mail, clicking links and verifying a text message.
After that, I could log in which required more verification. After that, I get to yet another page of verification requirements. Didn't I already have an account? Why do I have to verify again? The "easy steps" are three annoying, very personal verification components, such as photo ID.
I gave up for now. I don't feel like there was anything easy about this experience. Plus, I don't know how much I can trust this company with very sensitive information.
20 czerwca 2024
Opinia niezależna
Odpowiedź od Rently
Your review has been received.
Rently is committed to a safe and secure experience, for both the Renter and property owner. Part of the safety and security process entails account verification utilizing personal info. We appreciate your understanding! To learn more, please visit: https://use.rently.com/blog/how-rently-makes-self-guided-tours-safe-for-renters/.
Fortunately, for those uninterested in completing our Renter verification process, agent led tours are available at most locations! Wishing you all the best in your home search!
Always easy to navigate the site
17 czerwca 2024
Opinia niezależna
Odpowiedź od Rently
We appreciate your 5 star review!
Scam to pay to tour property
I called Rently to tour a house in my area listed for First Key Homes. I received a confirmation email with someone else's name and received no explanation as to whose name that was. I was then told to give my card information for a charge to physically tour the property. Total SCAM!
7 czerwca 2024
Opinia niezależna
Odpowiedź od Rently
Your review has been received. We are sorry to hear of your experience.
Our Security Team believes you may have been part of a sophisticated scam operated by an entity posing as Rently. As scam behaviors are increasingly on the rise in all facets of our industry, Rently continually strives to combat fraudulent behavior via partnerships with reputable owners/operators.
For further assistance, please contact hello@rently.com with your full name, email, and phone number associated with your account.
Loved rently
Loved rently, it allowed my family to conveniently tour homes on a Saturday.
1 czerwca 2024
Opinia niezależna
Odpowiedź od Rently
Thanks for your 5 star review!
They try to scam your data
They try to scam your data. Pay every time. They block account for nothing. Dont use this sarvice, dont pay for it.
30 maja 2024
Opinia niezależna
Odpowiedź od Rently
Your review has been received. We are sorry to hear of your experience.
As scam behaviors are increasingly on the rise in all facets of our world, Rently continually strives to combat fraudulent behavior. Please know, Rently aims to partner with reputable home owners/operators and sometimes bad actors do slip through the cracks.
For further assistance, please contact hello@rently.com with your full name, email, and phone number associated with your account.
Entering the premises with no problem…
Entering the premises with no problem and the homes being update. Nice area
22 maja 2024
Opinia niezależna
Odpowiedź od Rently
We appreciate your 5 star review!
Odpowiedź od Rently
We appreciate your 5 star review!
Odpowiedź od Rently
Thanks for using Rently!
Easy tool to use
Easy tool to use, and availability is always a must and you all are great
11 maja 2024
Opinia niezależna
Odpowiedź od Rently
Thanks for using Rently! Team Rently appreciates your feedback. Wishing you all the best in your home search!
The app is easy to use
The app is easy to use. It makes it convenient to tour homes when you have the time.
11 maja 2024
Opinia niezależna
Odpowiedź od Rently
Thanks for using Rently! We are happy to hear our offering is convenient and easy to use.
Easy to use the system…
Easy to use the system and view the houses. Dumb that you have to pay to use it. People will just go view houses they don’t have to pay for.
26 kwietnia 2024
Opinia niezależna
Odpowiedź od Rently
Thanks for your feedback. Self-guided touring is a hassle-free option that gives you the freedom to tour a vacant home on your own time without the presence of a real estate agent. In order to provide quality services, the Rently app does charge a small fee similar to other apps.
We appreciate your understanding and are glad to hear our platform simplified home viewing overall!
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