Autojet Rent a Car Bulgaria Recenzje 

379
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Service und Auto waren sehr gut. Ich hatte die Information bezüglich der Autobahngebühren so verstanden, dass bereits alles bezahlt sei. Tatsächlich war es wohl so, dass Autojet die fällig werdenden S... Zobacz więcej

Oceniono na 5 z 5

Used their services for some time. Very easy and smooth. Agent is always very friendly, explains everything in details. Cars are nice and new. Easy drop off, deposit is cancelled on the same day and t... Zobacz więcej

Oceniono na 1 z 5

Заказ был через rentalcars.com. иззи того что приехали за машиной не в назначеное время а позже отменили нам заказ машины и незахотели дать другую . Пришлось заказывать всё заново.. отвратитель... Zobacz więcej

Oceniono na 5 z 5

Като за първи път с тази компания, беше на ниво. Колата не беше стара, беше оборудвана в добро състояние и най вече което ни дразни нас клиентите, нямаше търсене под лупа на някоя драскотина при издав... Zobacz więcej

Informacje dotyczące firmy

  1. Wypożyczalnia samochodów

Informacje przekazane przez różne źródła zewnętrzne

Autojet Rent a Car is a company with over 18 years experience in car rental and transportation services on the territory of Bulgaria. We are one of the leading car rental companies in Bulgaria providing professional services in Sofia, Plovdiv, Varna and Bourgas. Through the years all the efforts are pointed at the best quality services and establish perfect connection between the company and the clients. Our main priority is to give the clients complete service! We have cars available, great service too!


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

379 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(379)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Had to wait a short time for someone to…

Had to wait a short time for someone to be at the desk at Sofia.
However once we were seen too the staff were very informative and helpful.
Our car had a huge scooter in the boot which we had to return back to their desk which delayed our exit from the airport. Other than that all was smooth.
Smooth return parking the car and returning the key to the desk.
Would use again

21 lutego 2020
Opinia niezależna
Oceniono na 5 z 5

Хороший удобный сервис

Брал в Софии дважды под Новый год. Машины в хорошем состоянии, хорошие цены. Все отлично. Есть русскоговорящий админ, отвечают очень оперативно на мейлы.
Что нужно помнить (небольшой минус сервису): Машину берешь в 1 терминале. Когда прилетаешь в международный терминал (2) в Софии, туда еще надо доехать. Опции "доставка авто в терминал 2" (даже пусть платной) нет. Надеюсь, в ближайшее время ребята поправят это.
Но в целом все отлично! Рекомендую.

4 lutego 2020
Opinia niezależna
Oceniono na 5 z 5

Car Rental

I got a clean and tidy car just according to the booking I made I really enjoyed the car ride he answered all my needs
Thank you

13 stycznia 2020
Opinia niezależna
Logo Autojet Rent a Car Bulgaria

Odpowiedź od Autojet Rent a Car Bulgaria

Dear Avihood Gavish,
Thank you for your excellent review! We hope to have the please to offer you our services in the future.

Kind Regards
Autojet Team

Oceniono na 5 z 5

Everything was very good!

13 stycznia 2020
Opinia niezależna
Logo Autojet Rent a Car Bulgaria

Odpowiedź od Autojet Rent a Car Bulgaria

Dear Elena,

Thank you for your review!
Our team will do our best to provide you excellent service in the future.

Best Regards
Autojet Team

Oceniono na 3 z 5

rentaL CAR

I don't understand how u give a car with out showing at to the customer and send them alone to the car in the dark to start looking for her in t snow

11 stycznia 2020
Opinia niezależna
Logo Autojet Rent a Car Bulgaria

Odpowiedź od Autojet Rent a Car Bulgaria

Dear Sir/ Madam,
Thank you for your review.

The international standard for car hire service is very one sided in this practice.
Customer signs the contract and condition protocol in the rental desk and collect the vehicle by himself. For this purpose we have provided parking places on the terminal location- the parking which is specially for car hire companies presented on the airport.
This information might be of use for your future rentals across the world.

However we hope that this was the only negative issue and you have enjoyed your rental and stay in our country.

Kind Regards
Autojet Team

Oceniono na 3 z 5

Loved the quick agreement and most of…

Loved the quick agreement and most of the conditions were clear ahead of time. What wasn't OK. We found that one of the seat belts on the rear seat was misisng, look as we tried, we couldn't find it, not behind not under, not anywhere. This is a basic safety feature for the car, we were as stated 5 people in the car, only four seatbelts!!!! When we asked for it to be fixed we were offered a smaller car in exchange! Not an apology and upgrade but an apology and a serious downgrade. Second minus: we had a problem getting the key into the ignition! Strange. I've driven maybe 120 models of cars, ambulances, trucks & motor vehicles, rare that I have to fight with the ignition key. Apparently there was a locking device that we were not told about on this car! Not cool & not user friendly to withhold that little bit of important information, that's basic information that has to be given when the keys are put in the renters hand! Also we rented a 1800cc engine car and were given a 1600cc engine car, still in YOUR category, but on the road, driving long distance, 5 in the car + luggage, 1600cc was not enough and often it felt as if the motor was labouring uphill, 2 adults 3 kids & very average luggage for 5 (Int.plane travel restrictions) we would have appreciated the extra 200 cc pulling power in the engine. Please don't use an upscale model car to attract the customer and then downgrade him to an inferior cheaper car, it makes you look like all you care about is the sale, not customer satisfaction! So, getting 3 stars is actually a very generous rating by me today, you actually only deserve a 2 star rating. We ordered snow chains, just in case, and don't regret it although the winter tyres were quite adequate and worked well. WE added an ice windshield scraper & brush, because there was none in the car... a courtesy that would cost you pennies and be really helpful for a driver in winter in Bulgaria. Just a hint. Overall my grievances were: missing seatbelt; lower class car with a smaller engine; withholding important information about that models key locking device; suggested further downgrade as a replacement car! Everything else was more than adequate and as expected from a professional car rental service. Overall rating 2.5 Would I rent again from you next time? I might but you would have to guaratee me the car I choose and next time I will check the car very thouroughly before signing, as your team obviously doesn't!! I hope this will be helpful for you to improve your services and upgrade your reputation. Thank you.

8 stycznia 2020
Opinia niezależna
Logo Autojet Rent a Car Bulgaria

Odpowiedź od Autojet Rent a Car Bulgaria

Dear Customer,
Thank you for your review and spending the time to share this information with us! It is of great importance for us to follow all issues a customer might have, and most of all- make sure they do not happen again.

We shall appreciate if you send us contract number or any identification in order to check the "belt" situation. All of our vehicles are with active 5 belts, except of SFMR car class which we have listed as 4 seats available. If you send us the data we shall be able to track your booking and see if the wholesaler listed wrong number of seats, this way we might prevent other issues in the future. Another strange thing is that we do not have locking devices at any of the vehicles- information will help our technical support to check for malfunction.
Thank you for recommendation for the windshield scraper- we have purchased for all our vehicles and they should have been placed inside the jack. Unfortunately many customers use them and forget to place it back in the vehicle- this might be the case, please excuse us for this.

We hope to have the change to provide you our services in the future and show you really excellent product.

Kind Regards
Autojet Team

Oceniono na 5 z 5

Excellent team, very good car

Отличен екип, перфектна работа, много добра кола.

6 stycznia 2020
Opinia niezależna
Logo Autojet Rent a Car Bulgaria

Odpowiedź od Autojet Rent a Car Bulgaria

Уважаеми г-н/г-жо,
От сърце Ви благодарим за хубавите думи!
Ще продължаваме да полагаме старание да Ви предоставяме отлични услуги!

С Уважение
Екипът на Autojet

Oceniono na 5 z 5

Very good service

Car was in perfect condition. Staff was very nice and supportive, answering all questions. Very good company!

6 stycznia 2020
Opinia niezależna
Logo Autojet Rent a Car Bulgaria

Odpowiedź od Autojet Rent a Car Bulgaria

Dear Customer,
Thank you for your excellent rate!
We hope to provide you excellent service in your future rentals with us!

Team wish you lovely weekend!
Autojet Rent a Car Team

Oceniono na 5 z 5

Good rent a car in Sofia!

Good service, Good Van, every think was Good...

3 stycznia 2020
Opinia niezależna
Logo Autojet Rent a Car Bulgaria

Odpowiedź od Autojet Rent a Car Bulgaria

Dear Enrico,
Thank you for your review!

We work every day to improve our vehicles and services.
We hope to see you in your future rentals in Bulgaria!

Kind Regards

Autojet Rent a Car
Customer Service

Oceniono na 5 z 5

Volgende keer neem ik dezelfde company

Volgende keer neem ik dezelfde company. 1 woord "Correct" .

2 stycznia 2020
Opinia niezależna
Logo Autojet Rent a Car Bulgaria

Odpowiedź od Autojet Rent a Car Bulgaria

Sehr geehrte Jan Danckaert,
Vielen Dank für Ihre freundlichen Worte.
Wir werden uns weiterhin bemühen, Ihnen einen hervorragenden Service zu bieten

Grüße
Autojet-Team

Oceniono na 5 z 5

Car in perfect condition

Car in perfect condition, drives smoothly saved me loads on petrol

31 grudnia 2019
Opinia niezależna
Logo Autojet Rent a Car Bulgaria

Odpowiedź od Autojet Rent a Car Bulgaria

Dear Customer,

Thank you for your excellent review!

We are so happy you enjoyed the vehicle provided and save on fuel expenses!
Did you know we offer some vehicles with LPG? Vehicles with LPG protect the environment and fuel costs are sensitively lower. We shall be happy to offer you this options on your next rental with us, please ask at: reservations@rentacar.bg

Kind Regards
Autojet Rent a Car
Customer Service

Oceniono na 4 z 5

Good service and communication

Good service and communication. Handled properly the check out after leaving the car next to office of auto jet at terminal 1 Sofia airport.

30 grudnia 2019
Opinia niezależna
Logo Autojet Rent a Car Bulgaria

Odpowiedź od Autojet Rent a Car Bulgaria

Dear Isobabo,

Thank you for your review!
We have a drop off box at our office you can always use to return the documents and keys of the car.
We hope you enjoyed your rental with us and next time we shall score the excellent service!

Kind Regards

Autojet Rent a Car
Customer Service

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