Remote Control Express Recenzje 

1819
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Took longer than I anticipated for delivery, but they were great and programmed immediately. Work like a dream and no more having to press time and time again like with the cheaper versions!

Oceniono na 5 z 5

Easy to use website English option for uk buyers Full selection of all types of remote controls as long as you know what frequencey your systems operates with? Shipped from France, very quickl... Zobacz więcej

Oceniono na 5 z 5

After receiving answers from other suppliers, saying that my old remote control can't be replaced any more, this company offered a solution. I ordered the device they suggested. Received it with... Zobacz więcej

Oceniono na 5 z 5

Excellent. Fantastic price with straight forward advice on phone prior to purchase. Delivery timing as per stated (though I had to order 3 remotes instead of stated 2 to get free delivery?). Product h... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep z używanymi częściami zamiennymi i komponentami

Informacje przekazane przez różne źródła zewnętrzne

Remote Control Express is the leading company in online sales of remotes for garage doors and gates.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(1819)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 44

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Quick efficient service

Quick efficient service. The new remotes arrived as promised and well packaged. The new remote controls, for the gate to my drive, were easy to programme and worked immediately. They have been working now for some months without any issues at all. Overall I am very satisfied with the products and service from Remote Control Express. We had lost a remote or two so this really saved the day as now we have a couple spares as well.

21 października 2021
Oceniono na 5 z 5

Excellent Highly Recommended

Excellent. Fantastic price with straight forward advice on phone prior to purchase. Delivery timing as per stated (though I had to order 3 remotes instead of stated 2 to get free delivery?). Product has been very easily programmed in 10seconds after checking YouTube video. Highly recommended

18 października 2021
Opinia niezależna
Oceniono na 1 z 5

No express delivery

We were in urgent need of a new remote control. We had to have it by Saturday. The website of the company promised express delivery, by the latest Friday. I placed the order on Wednesday. We paid £13 for this favour. Well, Friday came and went. I emailed the company (who, on the invoice, are known as Allo Remote Control) that the tracking number can not be found and where is the remote. Monday morning, the tracking number was active but I could see that it was only posted on Friday (probably after my email). I asked the company if I can get my £13 pounds back for the express delivery. their answer was no, that it is the Brexit fee (#eyeroll) and that they do not do express. I went on to the site again and it explicitly say £6.99 for normal delivery and now £18.16 for express. If you are in a hurry, then please don't be fooled by express delivery. It is just more expensive not any quicker.

12 października 2021
Opinia niezależna
Logo Remote Control Express

Odpowiedź od Remote Control Express

Dear Customer,

Thank you for your message. We are very sorry for this unpleasant experience. We will take your comment into account in order to improve the quality of the services provided. We always do our best to keep our customers satisfied.

Best regards,
TE Express

Oceniono na 5 z 5

Great satisfaction!

I'm changing my perception of this company.
I have received my goods today.
So great satisfaction!
I would like to suggest that the company change communication policy.
My fears were based on - no information at any time.
Therefore, I would suggest the company to be much more informative about ordering, delivery and so on.
And do not use silent procedure.

I wrote earlier:
Maybe it's a fraud company?
I have ordered and paid for items.
But I have not received receipt for order and shipping.
Trying to contact Remote Control Express via email, but without success.
No telephone number provided.
I think you have to be careful here ……… .. !!

27 września 2021
Opinia niezależna
Logo Remote Control Express

Odpowiedź od Remote Control Express

Dear Customer,

Thank you for your comment. We're sorry for the inconvenience.

We have received your order number 3760146. The order will be shipped no later than 29.09.2021. You will receive shipment confirmation with a tracking number as soon as the order is shipped.

Kind regards,

Remote Control Express

Oceniono na 1 z 5

Rubbish customer services -10 disgraceful

This is the second review you have sent obviously you haven’t took much notice of who you send your reviews to and on that your customer service is rubbish as stated in my previous review

18 września 2021
Logo Remote Control Express

Odpowiedź od Remote Control Express

Dear Customer,

Thank you for your message. We're sorry for the inconvenience.

We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.

Kind regards,

Remote Control Express

Oceniono na 1 z 5

They are not based in UK

They are not based in UK! Took over a week to arrive. Remote does not work! Telephone 'helpline' is a recorded message in German with no assistance. Contacted customer service as have to sign up to newsletter to get the instructions and even then they are useless. This is the reply I got

The HR CRISTAL remotes tend to be a bit quirky about programming with some brands.

ie, It does not work and we know that but they recomended that to be a direct replacement for the Horrmann. I can return but at my expense. Would rather bin it and tell everyone to stay away.

Edit, the response says it all! Do not buy from these people 👍🏻

7 września 2021
Opinia niezależna
Logo Remote Control Express

Odpowiedź od Remote Control Express

Dear Customer,

Thank you for your message. We're very sorry for the inconvenience.

We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.

Kind regards,

Remote Control Express Customer Service

Oceniono na 1 z 5

Ordered a large quantity of remotes…

Ordered a large quantity of remotes which were required to be handed to my customer in a few days time, on checking the dispatch information a week later the remotes had not been sent out, I contacted RCX by email to cancel the order to which I was told the goods had been dispatched and I now needed to refuse the delivery when it arrived which I did, left it a week and requested a refund to which I was informed RCX had not received to goods back and produced paperwork from UPS stating the goods had been delivered to Tamworth UK not Epsom and signed for by a person of a different name and apparently at 2.58 AM. I contacted UPS and was informed the goods were being held in a holding warehouse as they had not been instructed to return the parcel to RCX, I then informed RCX what UPS had told me and provided RCX with the phone numbers of UPS UK and France for them to make contact this was on the 28th July, now I am not even getting replies to my emails from RCX, GOOD LUCK IF YOU WISH TO DEAL WITH THIS COMPANY

3 września 2021
Opinia niezależna
Logo Remote Control Express

Odpowiedź od Remote Control Express


Dear Customer,

Thank you for your message. We're sorry for the inconvenience.

We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.

Kind regards,

Remote Control Express

Oceniono na 5 z 5

Very satisfied !

After receiving answers from other suppliers, saying that my old remote control can't be replaced any more, this company offered a solution.
I ordered the device they suggested.
Received it within the 5 days delivery period.
Set the dipswitches in the same position as on my old remote and...it just works perfectly !!!
Good price and, they even supplied an extra battery with it.
I'm very satisfied !
(Order n°3731212)

24 sierpnia 2021
Opinia niezależna
Oceniono na 1 z 5

Not good

Awful,
They don't even respond to detailed complaints. Be careful if you need to return goods. They are not likely to assist you if you do.

2 sierpnia 2021
Opinia niezależna
Logo Remote Control Express

Odpowiedź od Remote Control Express

Dear Customer,

Thank you for your message. We're sorry for the inconvenience.

We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.

Kind regards,

Remote Control Express

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