Refundmore Recenzje 392

Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We were denied any compensation for our delay by BA, even though the account given by their pilot on the day contradicted them. We asked Refundmore to take it on and thanks to their persistence we hav... Zobacz więcej

Oceniono na 5 z 5

Would absolutely recommend, 3 couples travelled . My claim was completely in 6 weeks , the other couple have tried Qatar direct since 11/25 no joy, the other couple used a different claim company sinc... Zobacz więcej

Oceniono na 5 z 5

I was dubious at first but what an outcome! My Mum and I travelled in 2023 and were told our flight home had been cancelled. With no help from the airport in our destination, it came down to us to sor... Zobacz więcej

Oceniono na 1 z 5

Awful Waited two years for them to even get the refund then they couldn’t put it into my bank account for some reason so they told me after a month we could use PayPal then took nearly €100 from Me b... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi prawne

Napisane przez firmę

Refundmore is a British company that helps passengers claim their entitled compensation when experiencing flight delays, cancellations or overbookings. We are experts in the law about compensation for flight disruptions and will handle all the communication with the airlines, which often are hesitating to pay the compensation, even though the passengers are entitled.

Refundmore - Bringing justice to travelers

Napisane przez firmę

No cure no pay
If we do not obtain compensation on your behalf, our service will be free of charge.
High winrate
At this moment, Refundmore has helped more than 150,000 passengers to receive their entitled compensation, and of all the cases which we have assessed are entitled to compensation, we win 98%.
The full compensation
We will claim every cent that you are entitled to. We can even claim the extra expenses you have had to accommodation, transport, food and refreshments if you have your receipts.
Best customer service
Our customers are happy with our customer service as we take time for every customer and answers emails, chats and phone calls.

Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

392 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 90% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

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Oceniono na 5 z 5

It's great to have someone fighting for you

It's great to have someone fighting for you against the injustice of airlines. This service shouldn't be necessary, but I am really happy with the result! The process was slow, it took over 2 years to get some money back from the airline and the case needed to go to court in order to get the money back. I would have not been able to retrieve the money if I were on my own..

2 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Successful claim

Comms were good and above all the outcome was successful after a flat decline for a refund from Easyjet. This service should not be necessary, but its good to have it there.

24 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

I highly recommend Refundmore for…

I highly recommend Refundmore for anyone dealing with flight compensation claims. My family and I had a flight with Ryanair from Palma de Mallorca, Spain to Billund, Denmark that was delayed by over five hours, but the airline made it very difficult to track this delay, showing the flight as on time on their website and app. I signed up with Refundmore to help us claim compensation, and the entire process took about a year.

Despite the challenges, Refundmore kept me updated regularly via email and was incredibly efficient in helping us secure compensation. On Friday, I received half of the compensation into my bank account, and they are now working to recover the other half. Their support has been outstanding from start to finish, and I’m truly grateful for their help in resolving this issue.

22 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Worked well.

Worked well.
My case was taken to the court and it took more than 2 years. But finally airline payed the fine, and I got the payment. When the case is made all you need to do is to wait. The rest is done by the company.

1 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

If I could give minus stars I would

If I could give minus stars I would. On a straightforward claim do not use this company.
No reply’s to emails I sent 8 then they sent one asking me what’s the status. The airline refunded me straight away direct , I keep telling them this and no reply , even asking them to. They seem to be dragging it out for no reason .

12 sierpnia 2024
Opinia niezależna
Logo Refundmore

Odpowiedź od Refundmore

Dear Customer,

We're very sorry to hear about your experience and understand how frustrating this situation must have been. We always strive to respond to customer emails as quickly as possible and to provide the best service we can. It sounds like there was a breakdown in communication, and we apologize for any confusion or delay this caused.

Thank you for sharing your feedback; we will use it to improve our processes. We’re glad to hear that the airline was able to resolve the issue for you directly, and we hope to have the opportunity to serve you better in the future. If there's anything more we can assist you with, please don’t hesitate to reach out.

Regards,
RefundMore Team

Oceniono na 1 z 5

This company is a scam!!

This company is a scam!!!
I emailed them a week after landing informing them the claim had been settled by myself directly with the airline and they have emailed me after to say they settled the claim and I owe them £155 AS IFFFF!!!! They didn’t settle the claim I did and they now want me to pay them when I informed them outright it was settled

17 października 2024
Opinia niezależna
Oceniono na 1 z 5

Don't waste your time

Don't waste your time.
this company has poor communication and the outcome is not worth the time and effort.
my cancelled flight cost me near on 400.00 to return home and after all this effort I got £40.00 in return.
Explore another more effective method of making a claim rather then wasting your time with this company.

14 października 2024
Opinia niezależna
Logo Refundmore

Odpowiedź od Refundmore

Dear Jim,

We are sorry to hear that you are unhappy with the outcome of your claim. Please understand that we did everything in our power to help you receive the compensation you were entitled to based on the airline’s policies and legal regulations. Unfortunately, the amount you received was determined by the airline and the applicable regulations for your specific case.

We always strive to provide the best possible service and regret that this process did not meet your expectations. If you would like further clarification on how your claim was handled, we would be happy to discuss it with you directly.

Thank you for your feedback.

Best regards,
RefundMore Team

Oceniono na 1 z 5

Worst company ever

Worst company ever . They viewed and accepted the case, then they began to show signs of confusion relating to the case . Their emails were erratic their information contradictory . I made complaints , they apologised promised a review of the case , got it all wrong again . About fifteen different people were trying to sort it out and they contradicted each other . More apologies , then over a year later advised “after now having our lawyers look at the case we are unable to proceed”. Useless unprofessional waste of time . If you have an air flight problem take it to the MCC , it’s cheaper and you are in control. This REFUNDMORE are dreadful useless beyond pathetic . Stay away use any service apart from these incompetents , they will waste your time and frustrate you beyond belief . Awful dreadful company . Now watch their reply which will blame the legal system but not their failure to recognise a valid or none valid case from the beginning, I guarantee it a well versed propaganda reply , just you wait and see . They take no accountability no responsibility and offer nothing but excuses , blame everybody and everything else . Watch , I bet I’m right . Ps : I’ve settled the case and WON full refund and compensation !! So how come refundmore couldn’t do it in over a year ??? Cos they are useless , fact .

18 października 2023
Opinia niezależna
Logo Refundmore

Odpowiedź od Refundmore

Dear Gregory,

We are truly sorry to hear about your dissatisfaction with our service. Please know that we did everything we could to assist you in getting what you were entitled to. However, there are times when we are unable to move forward with a case due to legal limitations. We always act according to the law, and unfortunately, we cannot influence the outcome if the claim does not meet the legal requirements for compensation.

We understand your frustration and regret that our communication caused confusion. We take your feedback seriously and will use it to improve our processes. We sincerely apologize for the experience you had, and we appreciate your patience throughout the case.

If you would like further clarification, we are happy to discuss it with you directly.

Best regards,
RefundMore Team

Oceniono na 5 z 5

Trust it!!!

Before i ask refundmore help me , i try to take compensation direct from airline. The result was negarltive. After that i asked refundmore help to help me. Refundmore helped me and finally after 2 years i get compensation from the airline. It takes patience and trust. Thank you very much.

28 września 2024
Opinia niezależna

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