Red Funnel was very quick at responding to my enquiries they answererd in a easy to understand way & made me feel like I was valued as a customer. Everytime I contact Red Funnel or travel on there boa... Zobacz więcej
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Friendly staff, easy process. The issue on the way back was that there had been a delay due to an incident on the ferry before and so we waited a while and there was no communication about why or what... Zobacz więcej
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The day we travelled out to East Cowes there was a serious accident just outside the terminal at Southampton, we had checked in and was informed of possible long delays. We were kept informed about th... Zobacz więcej
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We travelled to the Isle of Wight recently with Red Funnel. The booking process was simple & entry at the ports was all done by car registration recognition so no worries about finding tickets etc. On... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Napisane przez firmę
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Dane kontaktowe
12 Bugle Street, SO14 2JY, Southampton, Zjednoczone Królestwo
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4,4
Doskonała
546 recenzji
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I had booked the wrong times not…
I had booked the wrong times not realizing the 24 clock. Rep quickly rebooked us, processed a small adjustment rate and sent us on our way. Everything else ran like clockwork.
2 kwietnia 2026
All very efficient
All very efficient. We were lucky to get on an earlier ferry for our return journey.
2 maja 2026
Couldn't have been easier
Couldn't have been easier, lovey smooth process & crossing.
13 kwietnia 2026
My award goes to the staff.
I use Red Funnel above twice a year and four weeks ago I went to the I.O.W. two days after a major op. The staff just couldn't do enough for me. The crossing was calm witch was good but the docking was so smooth aswell. The road in to the port from the motorway is a lot easier than Portsmouth.
My award goes to all the staff.
Keith piper.
1 kwietnia 2026
Odpowiedź od Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Odpowiedź od Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Odpowiedź od Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
The day we travelled out to East Cowes…
The day we travelled out to East Cowes there was a serious accident just outside the terminal at Southampton, we had checked in and was informed of possible long delays. We were kept informed about the situation and we sailed with just a few people and 3-4 cars onboard. The staff were great all very friendly and helpful. On return journey we arrived early and a lovely young lady checked us in on the earlier ferry so we returned an hour earlier to Southampton which was very much appreciated as we had a long journey onwards. Booking process was easy , staff all very efficient and friendly would highly recommend Red Funnel.
17 kwietnia 2026
Odpowiedź od Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that you were impacted by a delay to our services due to an incident outside our terminal in Southampton.
While the incident restricted entry and exit to our terminal, we experienced delays in our service while we were waiting for the incident to be resolved. I am pleased to hear that you were kept updated, and you found our colleagues to be friendly and helpful.
Around good efficient service
13 kwietnia 2026
Odpowiedź od Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Odpowiedź od Red Funnel Ferries
Thank you for your kind comments about our colleagues - we hope to welcome you back on board again soon!
Easy and well organised.
23 kwietnia 2026
Odpowiedź od Red Funnel Ferries
Thank you for your review - we hope to welcome you on board again soon!
Good service.
In spite of not being able to board the ferry to the Isle of Wight at the booked time due to a major accident on the A33 right outside the ferry entrance, we were able to get on to the ferry later the same day without any problems. Return journey on 01/5/26 was fine being boarded and departing East Cowes bang on time. Loading and unloading process was very efficient. I would definately use this service again.
24 kwietnia 2026
Odpowiedź od Red Funnel Ferries
Thank you for taking the time to leave us your review.
I am sorry to hear that you were impacted by the incident outside our terminal, and I apologise for any inconvenience this caused. Due to restricted entry and exit of our terminal, we unfortunately saw some suspensions to our vehicle ferry service; however, we endeavoured to return to service as soon as possible.
Odpowiedź od Red Funnel Ferries
Thank you for your review - we hope to welcome you on board again soon!
Smooth boarding and exit from ferry
Smooth boarding and exit from ferry, good breakfast on board and great to be able to walk around the ship to kill the time for an hour. Will do Red funnel again no doubt!
13 kwietnia 2026
Odpowiedź od Red Funnel Ferries
Thank you for your review. I am pleased to hear you enjoyed the breakfast and we hope to welcome you on board again soon!
Seamless crossing both ways and on time
30 kwietnia 2026
Odpowiedź od Red Funnel Ferries
Thank you for your review - we hope to welcome you on board again soon!
All went well
25 kwietnia 2026
Odpowiedź od Red Funnel Ferries
Thank you for your review - we hope to welcome you on board again soon!
Well organised ferry
Well organised with the vehicles getting off and onto the ferry and the ferry runs on time
Plenty of seating lots of choice of food and drink and the fare is more reasonable then the other ferry route
Would rebook
17 kwietnia 2026
Odpowiedź od Red Funnel Ferries
Thank you for your feedback. We are happy to hear that you would travel with us again and we hope to welcome you back on board again soon.
Customer service was poor
Queue in East Cowes was chaotic. Merged with chain ferry queue but as we were too far up York Avenue we didn’t know this. A member of staff should have been sent to direct drivers round the chain ferry queue
29 kwietnia 2026
Odpowiedź od Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that you felt the queue was chaotic.
York Avenue is a single-laned road until it reaches the town centre, where it divides into two lanes. The road markings for these lanes show Chain Ferry on the left lane, and So'ton Ferry on the right. Until this carriageway splits, it would be unfeasible to direct traffic around the chain ferry queue.
If there is substantial traffic in the right-hand lane, our shoreside colleagues would be busy checking in or marshalling traffic in our yard, and may not be able to leave their current task to assist elsewhere. I shall ensure your feedback is reviewed by our Operations Manager for East Cowes for future consideration.
Odpowiedź od Red Funnel Ferries
Thank you for your feedback - we hope to welcome you onboard again soon!
Friendly and efficient staff
2 maja 2026
Odpowiedź od Red Funnel Ferries
Thank you for your feedback - we hope to welcome you on board again soon!
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