Raft Furniture Recenzje 

1278
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have had several extremely productive and helpful discussions about purchases which were completed with absolutely no fuss. Clear concise communication and simple payment methods. When circumstances... Zobacz więcej

Oceniono na 5 z 5

A star customer experience from Tony Ansong at Raft St Albans. We bought a dining stable and chairs and he advised us accordingly.He went out of his way to make sure we had our delivery on time, sup... Zobacz więcej

Oceniono na 5 z 5

We have a narrow house and couldn't find anywhere that was selling the kind of sofas we wanted that could fit in our living room! Raft made it very easy - we got exactly the sofas we wanted and they a... Zobacz więcej

Oceniono na 5 z 5

I have bought furniture from Raft (specifically Tony Ansong from the St Albans store) 4 times now. Tony and the entire Raft team are true professionals. The furniture is high quality, the fabrics real... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep z meblami do sypialni
  3. Dekoracje i architektura wnętrz
  4. Producent mebli
  5. Sklep z meblami do salonu
  6. Sklep z sofami

Napisane przez firmę

Raft Furniture was founded in 1999 by Heinz Frye and Mick Quinn. A family-run business that refuses to take shortcuts, Raft is committed to style that doesn't cost the planet. With three showrooms in Westfield White City, Richmond and St Albans, Raft embraces the art of slow, easy living with timeless designs and skilled craftsmanship. Raft sofas are handmade in-house in North London and its signature reclaimed teak furniture is crafted from timber that has been salvaged from old Indonesian homes, ships and bridges and dried in a solar powered kiln. Raft is a reclaimed teak specialist and a leading expert in handmade sofas. Raft epitomises relaxed yet refined style, embracing thoughtful interior design and slow, sustainable furniture. A timeless antidote to fast furniture and throwaway culture. Raft is the ultimate location for bespoke manufacturing, personalised interior design and knowledgeable customer service.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 40% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(1278)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 110

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

We recently ordered a table and chairs…

We recently ordered a table and chairs from Raft Westfield Branch, and we couldn’t be happier with the result. Delivery took a bit longer than expected, but it was absolutely worth the wait — the craftsmanship and quality are outstanding. The whole family loves how the pieces look in our home; they’re beautiful and clearly built to last.

The delivery team deserves a special mention too — professional, courteous, and careful with everything. Would happily order from Raft again!

6 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Ordered furniture took 4 weeks to…

Ordered furniture took 4 weeks to arrive after complaining, then the assembly nightmare table leg split 4 bolts in welded brackets snapped off. Holes didn’t line up had to drill my own chair leg split had to glue up and took a good day to assemble and I’m not an amature builder

26 maja 2026
Oceniono na 2 z 5

Table scratched

The sales person has sold us a table. It has scratches and now he and customer service have ignored our emails for a resolution for the last two months.

This was such an expensive table. This is madness how they can just leave you without a response.

they have been responding now - arranging for a date to fix - will update rating if this gets resolved.

22 lipca 2026
Opinia niezależna
Logo Raft Furniture

Odpowiedź od Raft Furniture

Hello,

I've looked into this for you and you're absolutely right to feel frustrated. A handover within our customer service team meant that while a process was happening behind the scenes to resolve your issue, you were not kept informed and that is not good enough. Please accept our apologies for this oversight.

Thank you for your understanding and allowing us to resolve this issue for you.

Kind regards,
Niamh

Oceniono na 5 z 5

Top experience at Raft Westfield London

We had a fantastic experience at the Raft Westfield store. Robert took the time to walk us around and explain the features and differences between the various sofas, which made choosing much easier. Eric was incredibly helpful throughout the purchase and delivery process, giving us confidence that we'd chosen the right sofa size and delivery option for our home. Fabiane also gave us great advice on styling the sofa with cushions, which was a lovely finishing touch.

The whole team was patient, welcoming and never made us feel rushed. They were also so accommodating of our child, happily letting her play with the cushions while we made our decision. Excellent customer service from start to finish. Sofa was also ready for delivery earlier than anticipated! I'd highly recommend Raft!

9 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Very good experience

Very good experience. Hosna was very helpful over the selection and order process . Everything went to plan and anticipated timetable and we are very happy with our corner sofa and loveseat. Thank you.

8 lipca 2026
Opinia niezależna
Oceniono na 3 z 5

Prompt delivery but no removal of packaging

I was called just before delivery which was very helpful, however in store I was told that it would be a white glove delivery and that they would unpack and take away the packaging. My brother accepted delivery but no packaging was taken, I would normally rate a bit higher as everything else was good, however having just moved and literally just cleared the mountain of boxes I had, it was a bit disheartening to have another pile to have to take to the refuse center .

1 lipca 2026
Opinia niezależna
Logo Raft Furniture

Odpowiedź od Raft Furniture

Hello Paige,

Thank you for taking the time to write this review. I've looked into this for you and chatted to the relevant members of the team.

Our Head of Delivery was actually present for this and wants to apologise for the misunderstanding.

As your brother took the delivery, our team understood him to be a flat mate and recognised that a move-in was underway. For this reason, they left the mirror and your other item in its packaging to prevent damage . However, they should have clarified before making this assumption and will absolutely do so moving forward.

I hope you loved your products and we're sorry that we did not fulfil a white glove delivery on this occasion. We hope to see you again in the future.

Best wishes,
Niamh

Oceniono na 5 z 5

We bought a display piece beautifully…

We bought a display piece beautifully upholstered Sofa from Raft. The sofa is superb quality and we were dealt with extremely professionally by the sales team . Their furniture is all hand made & I would recommend Raft to anyone. Even if you are on a budget, they have items to suit your pocket.
Very satisfied
Ben & Bella Lewis
Edgware

1 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

We love Raft Fruniture.

We love Raft Fruniture. Fabiane Was incredibly knowledgeable and spent a great deal of time perfecting our fabrics, and overall design of our order. Excellent service and beautiful British Made, quality furniture.

29 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

just purchased a glass table and four…

just purchased a glass table and four chairs , along with a summer table . had a small crack on summer table which they replaced in 7 days ! . main table and chairs took 16 weeks but worth the wait and the delivery crew setup and took away all the packing ! love the customer services !!

2 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent

Lovely high quality furniture at great prices. Very flexible with the delivery. Outlet store is a treasure trove!

14 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Another Purchase from Raft NW2

I have made a number of purchases over the last few years. The furniture is excellent quality and really well designed. For me personally I like a combination of Natural Classic with a Contemporary twist so Raft is always on my shopping list.

This time Abasin helped me in the showroom and with all of the final logistics, he was professional to a Tee!

19 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

High quality service and product

We bought a sofa from Raft. The whole experience was straight-forward and stress-free. Everything was clearly explained and there was no confusion about timescales. Tony was a pleasure to deal for the sale and the delivery team were on time, efficient, and careful with unpacking. We would definitely consider buying from Raft in the future.

2 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

The price is amazing for the quality of…

The price is amazing for the quality of the products. I was looking for a new sofa for a couple of years and then the holy grail ended. I will not buy from anyone else now and the customer service is beyond superb. Don’t hesitate.. go have a look and be captured by quality/ price and customer service

27 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

We love our new Raft sofas!

We recently bought 2 large sofas and an armchair from Raft St Albans. The store is absolutely beautiful to browse all the gorgeous furniture and accessories. I could have spent a fortune in there!
Tony and his team at the store are incredibly helpful, and knowledgeable. They are also really lovely people to deal with. Nothing is too much trouble.
Delivery was excellent too, all unpacked in the room. And we absolutely love our new Henley sofas! Such quality.
I would recommend Raft with absolutely no hesitation!

1 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

I wanted to say what an excellent…

I wanted to say what an excellent service Raft provides. From one phone call 24 hours ago I have ordered new sofa inserts for my big leather sofa. This order is totally down to Josh at the Cricklewood Raft store. He is so efficient, knowledgeable and very helpful and he couldn’t do more to measure up and put this order through. A huge shout out to Josh who secured an order within minutes of speaking to him. Nina

17 czerwca 2026
Opinia niezależna

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