Sabse bada scamer broker Hai India mein bahut jyada scan Kiya Hai ismein deposit lene ke bad account block kar deta hai logon ka Paisa pura fas jata hai Biggest scamster in India they only want depos... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Beste Pu Prime, Ook telefonsich is het een drama om jullie te bereiken en als ik twee keer vraag om het geld van de rekening te halen krijg ik twee keer dezelfde mail zelfs als ik alles opgeef... Zobacz więcej
Reakcja na opinię
Je trade avec Pu Prime comme principal broker depuis 4-5 ans maintenant. Jusqu’à maintenant rien à redire, en comparaison à Axi ou StarTrader, les retraits sont beaucoup plus rapides en crypto, gén... Zobacz więcej
Reakcja na opinię
io ho un problema al conto di copytrading andando su cronologia non escono i dati delle operazioni da poter scaricare in formato pdf x la dichiarazione fiscale ho già scritto parecchie volte ed espost... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Dane kontaktowe
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Musisz wiedzieć
3,0
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Hello
Hello, I traded with you last week and my profits were withheld for no clear reason. I received a warning not to trade gaps, but the profits were withheld before the warning was even issued. The service was extremely poor. I request a refund of my profits, approximately $1250.
12 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Ela Karaca,
Thank you for sharing your feedback.
We take all client concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime operates in accordance with established trading policies and regulatory requirements, including those related to specific trading conditions. Any actions concerning account activity or profits are carried out based on these policies and are applied consistently.
To better understand your concerns and investigate this matter further, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a transparent and fair trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
I traded last week and earned more than…
I traded last week and earned more than $1,000 and my profits were withheld for no apparent reason. I talked to customer service, but they avoid me and tell me that the manager will talk to you, but that doesn't happen. I want my profits.
12 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Yaser Karaja,
Thank you for sharing your feedback.
We take all client concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime is committed to transparent and fair trading practices, and any actions related to account activity or withdrawals are carried out in accordance with Client Services Agreement and applicable regulatory requirements.
To better understand your concerns and investigate this matter further, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a secure and reliable trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
Withdraw my profits
Hello, my profits withdrew $1220 for no apparent reason because I entered a deal before the close of the market and they told me on Saturday to deposit money because the transaction was not closed and I did so and cooperated with them and when the market opened I won $1220 and after two days they sent me a message that the profits were cancelled due to the gap knowing that the terms and conditions they have were on 19.03.2026 by not trading the gap and I traded before this time, please solve a fair
12 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Yara Karaca,
Thank you for sharing your feedback.
We take all concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime operates in accordance with established trading policies and regulatory requirements. Any actions taken on accounts are based on these policies and are applied consistently.
To better understand your concerns and investigate this matter further, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a transparent and fair trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
Prelievo impossibile
Assolutamente esperienza negativa, h provato ad usarla visto che mi aveva dato un refferal link, ma poi è impossibile prelevare. Mi hanno rifiutato qualsiasi tipo di documento per il prof of address, che serve come autenticazione per prelevare. C'erano 1000$ , glieli ho bruciati e abbondanto tutti... Da evitare. A quanto pare non sono il primo ad esprimere recensioni negative .
17 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Gentile Marco,
La ringraziamo per aver condiviso il suo feedback.
Prendiamo molto seriamente tutte le segnalazioni; tuttavia, non siamo riusciti a individuare alcun account o record corrispondente alle informazioni fornite nella sua recensione. Pertanto, non siamo in grado di verificare la situazione descritta.
PU Prime segue rigorose procedure di verifica e di prelievo in conformità con i requisiti normativi. Il nostro team accetta una gamma di documenti standard per la verifica dell’indirizzo e i prelievi vengono elaborati una volta completati con successo tutti i requisiti necessari.
Per comprendere meglio le sue preoccupazioni e indagare ulteriormente sulla questione, la invitiamo cortesemente a contattare il nostro Customer Care Team tramite Live Chat oppure via email all’indirizzo info@puprime.com, fornendo il suo indirizzo email registrato o l’ID del conto insieme a qualsiasi dettaglio rilevante.
Rimaniamo impegnati a mantenere un ambiente di trading trasparente e sicuro e siamo a disposizione per assisterla in merito a qualsiasi segnalazione fondata.
Cordiali saluti,
PU Prime Team
Unfair Cash Adjustment - They emptied my account
Unauthorized "Cash Adjustment" - My 200 USD Balance Zeroed Out (Account ID: [uid 1540298
Mt5 account no 21785255]
Review Body:
I am extremely disappointed with PU Prime. I had 200 USD in my account and I requested a withdrawal of 101 USD. Not only was my withdrawal rejected without any valid reason, but two days later, they removed my entire remaining balance of 200 USD under the name of "Cash Adjustment."
My account balance is now 0.00 without my consent or any trading violation. My account manager, Praveen, was unhelpful and simply said nothing could be done. This is highly unprofessional and feels like a scam to hold onto client funds.
I demand an immediate explanation and the restoration of my 200 USD. I will not change this review until my funds are returned.
Account ID: [uid 1540298
Mt 5 account no 21785255]
9 lutego 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Raghav Laxkar,
Thank you for bringing this matter to our attention.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, withdrawal assessments, and related actions are carried out strictly in accordance with the Client Services Agreement and applicable regulatory requirements.
To ensure your case is thoroughly reviewed and properly addressed, we have arranged for your account manager to contact you directly and provide further clarification. We kindly ask for your patience while our team completes the review and communicates the findings to you.
Should you require any additional assistance in the meantime, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
PU Prime Team
PRELIEVO RIFIUTATO E ASSISTENZA SPARITA
Ciao sono ebrahima sidibe, UID: 1751340, questa azienda non mi paga i prelievi fatti diversi giorni fa perchè me li ha rifiutati con la dicitura "internal control" e ora non posso piu nè tradare nè prelevare, l'assistenza non risponde alle email nemmeno l'account manager di mio riferimento Mirko V.
Sconsiglio a tutti di utilizzare questo broker perchè a quanto pare se perdi soldi gli va bene se invece fai profitto non ti pagano.
STARE ALLA LARGA
19 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Gentile Ebrahima,
comprendiamo le sue preoccupazioni riguardo alla richiesta di prelievo e allo stato attuale del suo conto. Si prega di notare che le transazioni possono essere soggette a procedure di verifica in conformità ai requisiti normativi e di compliance. Tali controlli vengono effettuati per garantire la sicurezza e l’integrità di tutti i conti dei clienti.
In qualità di broker regolamentato, PU Prime opera secondo rigorosi standard di riservatezza e conformità. Per questo motivo, non siamo in grado di discutere dettagli specifici del conto in un forum pubblico. Le assicuriamo che tutte le revisioni dei conti, le valutazioni dei prelievi e le azioni correlate sono effettuate nel pieno rispetto del Client Services Agreement e delle normative applicabili.
Se necessita di ulteriori chiarimenti o ritiene che la sua questione non sia stata ancora risolta, il nostro Trading Support Team è disponibile all’indirizzo trading@puprime.com utilizzando i dati del suo conto registrato. Per un follow-up generale, il nostro Customer Care Team è disponibile tramite Live Chat o via email all’indirizzo info@puprime.com.
PU Prime pone grande attenzione alla trasparenza, all’integrità e a una comunicazione professionale, e resta impegnata ad affrontare tutte le segnalazioni dei clienti attraverso il processo di verifica appropriato.
Cordiali saluti,
Il Team PU Prime
Schlimmster Brocker den ich erlebt…
Schlimmster Brocker den ich erlebt habe. Am Wochenende und in der Nacht werden die Spreads so gross, dass es fast unmöglich wird, daraus noch etwas gewinnen zu können.
16 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Sehr geehrte/r Baumaschinen Grolley Arbeitsbühne Scherenlift,
vielen Dank für Ihr Feedback.
Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Bitte beachten Sie, dass es in Zeiten geringerer Marktliquidität – wie an Wochenenden, bei Marktschluss/-eröffnung sowie während der nächtlichen Handelszeiten – zu Schwankungen der Spreads kommen kann. In diesen Phasen spiegeln breitere Spreads die zugrunde liegenden Marktbedingungen wider und sind nicht auf plattformspezifische Maßnahmen zurückzuführen.
Bei PU Prime sind wir bestrebt, jederzeit wettbewerbsfähige Preise und transparente Handelsbedingungen anzubieten. Wir empfehlen unseren Kunden zudem, Handelszeiten und Liquiditätsphasen bei der Planung ihrer Strategien zu berücksichtigen.
Wenn Sie konkrete Beispiele haben oder möchten, dass wir Ihren Fall im Detail prüfen, kontaktieren Sie bitte unser Customer Care Team über den Live-Chat oder per E-Mail an info@puprime.com unter Angabe Ihrer Kontodaten. Alternativ erreichen Sie unser Trading Support Team unter trading@puprime.com für weitere Unterstützung.
Mit freundlichen Grüßen
PU Prime Team
Uno dei migliori broker
Uno dei migliori broker, depositi imemdiati e prelievi in meno di 24h, mai visti di cosi veloci.
Nessuna stranezza sul grafico, tutto perfettamente liscio.
17 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Gentile Giuseppe Vairo,
La ringraziamo per aver dedicato del tempo a condividere la sua esperienza positiva.
Siamo lieti di sapere che ha trovato i nostri processi di deposito e prelievo efficienti e che la sua esperienza di trading sulla piattaforma è stata fluida. Garantire un’esecuzione affidabile, prezzi trasparenti e un’elaborazione efficiente delle transazioni è per noi una priorità fondamentale.
Il suo feedback è molto apprezzato e rappresenta un incoraggiamento per il nostro team a continuare a offrire un servizio di alto livello.
PU Prime rimane impegnata a mantenere un ambiente di trading trasparente, sicuro e professionale per tutti i clienti.
Cordiali saluti,
Il Team PU Prime
Pu Prime does not honor their word
Please read my previous review for this broker published 28/02/2026
So after my review, Pu Prime answered with a bunch of generic words and stated they cannot discuss these matters in an online forum. How convenient!!
My account manager also answered back to me after I sent them the review I posted in trust pilot.
And get this, on 4th of March they emailed me back: "We are pleased to inform you that the withdrawal restriction has now been successfully lifted. You may proceed with your withdrawal request." But they never lifted the restriction. I kept sending them emails and one time they said "It's Chinese New Year, give us time". Give time for what? to click a button?
And here comes the most important part. They VOIDED all my balance today 16/03/2026. After they said they will allow me to withdraw my funds!!!
Stay away from this broker guys. They do not honor their words, they do whatever they want with your money.
As for me: I updated my case with the ASIC regulator. Hopefully they can sort it out.
16 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Christos Charalambous,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that all account reviews, including withdrawal assessments and any actions related to trading activity, are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
We understand that situations involving account reviews or compliance assessments can be frustrating. Please note that when an account or trading activity is subject to review, the process follows established procedures to ensure accuracy, consistency, and full regulatory compliance. Any decisions made are based on these documented policies and are not applied arbitrarily.
If you require further clarification or believe your matter remains unresolved, we encourage you to continue liaising directly with our Trading Support Team at trading@puprime.com using your registered email address and account details. For general follow-up, our Customer Care Team can also be reached at info@puprime.com so the relevant department can review your case accordingly.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
E allora venitemi incontro
Buongiorno ribadisco come nella recensione precedente quello che ho detto perché ho avuto un esperienza reale di questo episodio e non frutti della mia immaginazione ed essendo che io non conoscevo questa persona che si trova a Dubai così come lui dichiara ed è lui che mi ha fatto scaricare PuPrime e MT4 e MT5 e che io non conoscevo questi Broker e Piattaforme me se voi dite che non e autorizzato da voi dovreste controllare meglio , alla fine di tutto io ho chiesto solo un supporto per poter operare con le vostre piattaforme e invece mi sono sentito scaricare come una perdita di temp , ma se volete che io possa iniziare nuovamente con voi altri a me interesserebbe ma con un altro consuldnte trader anche perché non esistono clienti di serie A ho di serie B siamo qui tutti per guadagnare e fare guadagnare anche voi.
3 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Gentile Andrea,
La ringraziamo per aver condiviso nuovamente la sua esperienza.
Comprendiamo le sue preoccupazioni e ci dispiace sapere che l’esperienza non sia stata in linea con le sue aspettative. Desideriamo tuttavia ribadire che PU Prime non autorizza né supervisiona individui che forniscono indicazioni di trading tramite canali informali come Telegram o altre piattaforme di messaggistica. Tali soggetti operano in modo indipendente e non rappresentano PU Prime, a meno che non siano partner ufficialmente autorizzati nel rispetto di specifici accordi e standard di conformità.
Apprezziamo il suo riscontro e prendiamo seriamente segnalazioni di questo tipo, in quanto ci aiutano a monitorare eventuali utilizzi impropri del nostro nome o dei nostri servizi. Allo stesso tempo, desideriamo sottolineare che PU Prime non fornisce servizi di gestione del conto né istruzioni di trading personalizzate tramite terze parti non autorizzate.
Per quanto riguarda la sua disponibilità a proseguire con noi, siamo lieti di assisterla attraverso i nostri canali ufficiali, dove il nostro team potrà fornirle supporto generale sull’utilizzo della piattaforma e sui servizi disponibili, nel rispetto delle normative vigenti.
Per motivi di riservatezza, non possiamo discutere dettagli specifici dell’account in un forum pubblico. La invitiamo pertanto a contattare direttamente il nostro team per ricevere assistenza adeguata.
La preghiamo di contattare il nostro Customer Care Team tramite Live Chat o all’indirizzo info@puprime.com, utilizzando l’indirizzo email registrato e includendo il numero del suo conto di trading. Per richieste relative al trading, può anche contattare il nostro Trading Support Team all’indirizzo trading@puprime.com.
PU Prime rimane impegnata a garantire un ambiente di trading trasparente, sicuro e professionale per tutti i clienti.
Cordiali saluti,
Il Team PU Prime
I want to share my experience with PU…scamming me without clear case they took my money
I want to share my experience with PU Prime so other traders are aware.
I deposited money into my trading account and traded normally on the platform. My deposits were:
• $51.50
• $101.00
After trading, my account balance reached **$226.00**. Later, without any clear explanation, PU Prime made a **manual “Cash Adjustment PNL” of -$197.45**, leaving only **$28.55** in the account.
I contacted their support multiple times asking for:
* A detailed explanation of the deduction
* The specific trades that supposedly used my deposit
* The exact Terms & Conditions clause that justified removing the funds
However, I only received a general response saying that my funds were “utilized through trading activity,” even though the account statement clearly shows a **manual cash adjustment**, not normal trading losses.
At this point, I am still requesting:
1. A full transaction-level audit of my account.
2. A clear explanation of why $197.45 was deducted.
3. The return of any incorrectly deducted deposited funds.
I hope PU Prime reviews this case transparently and resolves the issue fairly. I am still open to a professional resolution.
And in the mean time anyone should avoid this broker
19 lutego 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear sifen abate,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. As a regulated broker, PU Prime operates under strict compliance. All account activities are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to review or discuss specific account details in a public forum.
If you require further clarification or believe there may have been a misunderstanding, we encourage you to contact us directly so our team can review your case thoroughly, including the transaction history and relevant account activity.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, fairness, and professionalism in all client interactions.
Kind regards,
The PU Prime Team
There is a lot wrong with this broker
Response to PU prime
Firstly you are not UK regulated, the data you advertise for traders is false and misleading and not accurate you should not be offering a copy service with false stats. And also let traders delete previous history of losses.
There is a lot wrong with this broker, firstly if you live in the Uk they are not UK regulated! Big red flag, then I was introduced to this broker by a trader that offers copy trading started ok but alarm bells started when the trader I was following started placing unprofessional trades it was like they were trying to lose your money!? I quickly withdrew my profits and sat back watching this trader then blew the account with a lot of followers followed by another set up they were selling then setting up other copy trade accounts these appeared to pick up new investors then blow there money ! With this I thought I would try one of there other copy traders and see how this went I picked this based on the stats that Pu were providing which was small profits Dailey with records of steady gains over the last 6 months with minimal drawdowns that night the money I invested was blown ! Unreal because the stats PU prime were still advertising stated there was no big drawdown and profit was made that night! Absolute lies. It also appears that when an affiliat/ copy traders blows and account after a while they wipe it off the system for example DOT and DTM allowing these people to just carry on setting up new accounts and scamming people. When I spoke to Pu prime that stated a professional had looked in this that there was nothing untoward?? I’m pretty sure PU prime is as much a scam as the affiliates that use it steer clear
1 grudnia 2025
Opinia niezależna
Odpowiedź od PU Prime
Dear Chris Fraser,
Thank you for taking the time to share your feedback.
We take concerns of this nature very seriously. As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. Our role is to provide trading infrastructure and access to financial markets, and all platform data, including performance statistics, is generated based on recorded trading activity.
With regard to copy trading, we would like to clarify that strategy providers, signal providers, or affiliates operate independently unless they are formally authorized partners under clearly defined agreements and compliance standards. Trading decisions made within copy trading services are not controlled by PU Prime, and all trading activity remains subject to market risk.
Clients are solely responsible for their trading decisions, including whether to follow a strategy provider, and for the outcomes of those decisions. PU Prime provides statistical data and performance information as a tool to support informed decision making, but such data should not be interpreted as guaranteed results. Past performance does not guarantee future outcomes, and losses can occur, including during periods of market volatility.
If you have specific concerns or require further clarification, we encourage you to contact us directly so our team can review the matter in detail.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, compliance, and providing a fair and secure trading environment for all clients.
Kind regards,
The PU Prime Team
Feedback molto stringato
Feedback molto stringato: azienda priva di ogni etica, ti rubano i soldi direttamente dal conto e ovviamente l'assistenza non risponde. Statene lontani, mi ero fatto convincere da un amico a provare il copytrading (ovviamente anche lui ha rimosso account e non vuole più saperne).
2 lutego 2026
Opinia niezależna
Odpowiedź od PU Prime
Gentile Francesco,
La ringraziamo per aver condiviso il suo feedback.
Prendiamo molto seriamente tutte le segnalazioni; tuttavia, al momento non siamo riusciti a individuare alcun account o record corrispondente alle informazioni fornite sulla nostra piattaforma. Per questo motivo, desideriamo approfondire la situazione e chiarire quanto accaduto.
La invitiamo cortesemente a contattare direttamente il nostro team di assistenza fornendo maggiori dettagli, come l’indirizzo email registrato o l’ID del conto, così da poter effettuare le opportune verifiche.
Può contattare il nostro Customer Care Team tramite Live Chat oppure via email all’indirizzo info@puprime.com, includendo tutte le informazioni rilevanti per poterla assistere al meglio.
Desideriamo rassicurarla che PU Prime opera nel rispetto di rigorosi standard normativi ed è impegnata a garantire un ambiente di trading trasparente e sicuro. Restiamo a completa disposizione per supportarla nella verifica di eventuali problematiche.
Cordiali saluti,
PU Prime Team
ACCOUNT #26550253- They took my account and my money ($772.73)
Update:
This is a verified account (#26550253). Do not claim you cannot find me. I have sent multiple emails from my registered address to the exact addresses you just listed in your reply and I have been completely ignored since March 11, 2026.
I have already provided my account details in a Formal Appeal and a Final Notice. You are withholding $772.73 of my capital without providing a single shred of evidence regarding a TOS violation.
To other users: Notice how they respond to public reviews within 2 days but ignore formal internal appeals for over a week? That tells you everything you need to know about their "commitment to transparency." I have now escalated this to a formal dispute with The Financial Commission. Release my funds immediately.
_________________________________________________________
My Original Review:
My account was suddenly terminated despite me following all terms and conditions. Even worse, the company is currently withholding $772.73 of my own funds without any specific explanation or proof of violation. I have reached out to support and received no helpful response. At this point, they are effectively holding my money hostage. I strongly advise others to be careful your funds and capital are not secure here. I expect an immediate response and the release of my balance. This is incredibly unprofessional and likely illegal. I’ve done nothing wrong and just want my money back. I have filed a formal appeal and am waiting for a resolution.
10 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Amiri Beauty Bar,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. Based on the information provided, we are currently unable to locate any client account associated with the details mentioned in your review. As a regulated broker, PU Prime maintains comprehensive records of all client accounts and activities, and such records cannot be removed or withheld without proper documentation and in accordance with our Client Services Agreement and applicable regulatory requirements.
If you believe there may have been a misunderstanding or if you hold an account with PU Prime under different details, we encourage you to contact us directly so our team can properly investigate the matter.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with any relevant supporting details. For trading related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, compliance, and addressing client concerns through the appropriate support channels.
Kind regards,
The PU Prime Team
Worst broker
Worst broker. My money was taken out from my Mt5 and dissappeared left with my deposit tried withdrawing it 2 weeks now and money still not in my account. Stay away. They will steal your money
5 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Aslam Rassool,
Thank you for taking the time to share your feedback.
We take concerns related to account balances and withdrawals very seriously. As a regulated broker, PU Prime operates under strict compliance, security, and operational standards. All transactions, including trading activity and withdrawals, are recorded and processed in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality and data protection reasons, we are unable to review or discuss specific account details in a public forum. However, we would like to clarify that no funds are removed without corresponding records and verification processes.
If your matter remains unresolved, we strongly encourage you to contact us directly so our team can review your case thoroughly and provide a clear update.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns in a fair and secure manner.
Kind regards,
The PU Prime Team
Pu prime scamer
Extremely disappointing and suspicious experience with PU Prime. My friend opened an account, deposited money, and traded normally. When she finally made a profit and requested a withdrawal, the withdrawal was suddenly stuck without any clear explanation.
Customer support keeps delaying the process and giving vague responses instead of resolving the issue. Everything seems smooth when you deposit money, but when it comes to withdrawing profits, serious problems start.
This kind of behavior seriously damages trust and raises concerns about the broker’s transparency. A reliable broker should never block or delay legitimate withdrawals.
I strongly warn other traders to be very careful before depositing money with PU Prime. Make sure you understand the risks because getting your money back might become a big problem.
Trading account number-24012523
3 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Big Boss,
Thank you for taking the time to share your feedback.
We take concerns related to withdrawals and account activity very seriously. As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. All withdrawal requests and account reviews are handled in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality and data protection reasons, we are unable to discuss or verify third-party account details in a public forum.
We understand that delays can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If your friend requires assistance or if there are any outstanding concerns, we kindly encourage the account holder to contact us directly so our team can review the matter thoroughly.
Please ask the account holder to reach out to our Trading Support Team at trading@puprime.com using their registered email address and include their trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, professionalism, and a secure trading environment for all clients.
Kind regards,
The PU Prime Team
Big Withdrawal issue. Very Disappointing Experience
My experience with this broker has been very frustrating and stressful. After making profits in my trading account, my withdrawal request of 1610.8 USD was suddenly rejected with the reason “suspicious credit abuse.” Immediately after that, my account was restricted from both deposits and withdrawals, even though the funds are still clearly visible in my trading account.
It feels like when traders become profitable, withdrawals are blocked and the broker starts blaming “bonus abuse” or other unclear reasons instead of processing the withdrawal.
I even clearly told the support team that if they believe any profit was made using bonus credit, they can simply deduct the bonus amount or remove the bonus-related profits and allow me to withdraw my remaining funds. I am completely fine with that. But despite this, my account remains restricted and I have not been given any proper explanation.
I have sent multiple emails and also contacted live chat many times, but there has been no real help or resolution from the risk or compliance team.
What makes this situation even more stressful is that I urgently need these funds right now. My father’s heart surgery is scheduled in the next two days, which is why I requested the withdrawal in the first place. Despite explaining this situation to the support team, they are still not allowing me to withdraw my own funds.
Holding a client’s funds without clear communication or a fair solution is extremely concerning. I sincerely hope the company reviews my case urgently and releases my funds as soon as possible. My Pu prime user id:- 1749579 . My trading account no :- 26366258
12 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Kiran Bhalekar,
Thank you for taking the time to share your feedback.
We take matters of this nature very seriously. As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. Any actions related to account activity, withdrawals, promotional credits, or account reviews are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to review or discuss specific account details in a public forum. However, we would like to clarify that any account reviews related to promotional offers or trading activity are subject to established procedures to ensure they are handled in accordance with our policies and trading terms.
We understand that situations involving account reviews can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If your matter remains unresolved or you require further clarification, we encourage you to contact us directly so our team can review your case.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions.
Kind regards,
The PU Prime Team
Es ist so fake und so ekelhaft noch nie…
Es ist so fake und so ekelha noch nie gesehen
13 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Sehr geehrte Altina Goca,
vielen Dank für Ihr Feedback.
Wir nehmen alle Rückmeldungen ernst; jedoch konnten wir kein Konto oder keinen Datensatz finden, der mit den angegebenen Informationen auf unserer Plattform übereinstimmt. Um Ihre Anliegen besser zu verstehen und den Sachverhalt gründlich zu prüfen, bitten wir Sie, sich direkt mit unserem Support-Team in Verbindung zu setzen und uns weitere Informationen wie Ihre registrierte E-Mail-Adresse oder Ihre Kontonummer mitzuteilen.
Sie können unser Customer Care Team über den Live-Chat oder per E-Mail unter info@puprime.com
kontaktieren und dabei alle relevanten Details angeben, damit wir Ihnen bestmöglich weiterhelfen können.
Bitte seien Sie versichert, dass sich PU Prime der Aufrechterhaltung einer transparenten und sicheren Handelsumgebung verpflichtet fühlt, und wir stehen Ihnen jederzeit zur Verfügung, um berechtigte Anliegen zu klären.
Mit freundlichen Grüßen
PU Prime Team
Terrible service
Terrible service, my withdrawals since January have not arrived, they only limit themselves to saying that they have already been sent, do not trust this broker, they also force you to deposit an amount of 1000 dollars to change the sponsor, and in the withdrawals do not arrive, they burn your accounts with very bad manipulations this broker, zero recommended
12 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Marcos Téllez,
Thank you for taking the time to share your feedback.
We take concerns related to withdrawals very seriously. According to our records, your withdrawal request has already been processed from our side, and the Proof of Payment along with the corresponding ARN (Acquirer Reference Number) has been provided to you as a proof that the fund has been return to your payment method successfully.
We would also like to clarify that PU Prime does not manipulate trading accounts or prices. As a regulated broker, our trading environment operates under strict compliance, operational, and risk management standards.
For confidentiality and security reasons, we are unable to discuss specific account details in a public forum. If you require further assistance in tracing the transaction with your bank, we encourage you to contact us directly so our team can provide guidance.
Please reach out to our Customer Care Team via Live Chat or at info@puprime.com using your registered email address and include your trading account number along with any relevant details.
PU Prime remains committed to transparency, professionalism, and assisting clients through the appropriate support channels.
Kind regards,
The PU Prime Team
Price Manipulation and Stop Out
On 9 March 2026, I experienced what I believe to be serious price manipulation on the PU Prime platform, specifically while trading Gold (XAUUSD).
According to the trading hours listed on their website, the market should have opened at 00:01. However, the PU Prime platform did not display any price feed until approximately 00:06, meaning there were about 6 minutes with no pricing available on their platform.
During this time, other brokers had already opened normally and were showing live prices.
At the real market open, gold moved higher across other brokers, and I would have been able to close my position with approximately $20 movement profit and total 5000$ on my volume. However, because PU Prime delayed the opening of their price feed, I was unable to close my trade.
When the price feed finally appeared on their platform at 00:06, the market had already moved down, and my account was instantly stopped out the moment pricing appeared.
To summarize the situation:
• Other brokers opened normally at market open.
• PU Prime had no price feed for approximately 6 minutes.
• When prices finally appeared, my account was immediately liquidated due to the price movement that occurred during the missing period.
After I contacted support to raise this issue, I received a very concerning response. I was told that my trading activity was “not something they like.”
Shortly afterward, the charts were adjusted and the pricing history was modified, which clearly suggests that there was either a technical issue or manipulation of the price feed to their advantage.
Since then:
• I have received only one generic canned response that did not address the specific issue I raised.
• My account manager initially said they would investigate, but after that they stopped responding to my messages entirely.
• My emails are no longer being properly answered.
I have traded with many different brokers over the years, and I have never experienced such questionable and manipulative trading conditions.
A 6-minute price freeze during market open, followed by an instant stop-out once pricing resumes, raises serious concerns about the reliability and fairness of this broker’s execution.
Based on this experience, I strongly advise traders to stop dealing with PU Prime.
9 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear AlexT,
Thank you for taking the time to share your feedback.
We take concerns regarding trading execution, pricing, and platform performance very seriously. PU Prime operates under strict operational, risk management, and compliance standards, and pricing is reflecting prevailing market conditions.
Please note that during market openings, particularly for instruments such as Gold (XAUUSD), pricing availability may occasionally be affected by liquidity conditions, market volatility, or temporary delays in price feeds from liquidity providers as markets transition from closed to open sessions. In such situations, pricing and execution will only resume once stable quotes become available from our liquidity sources to ensure orderly market conditions.
For confidentiality and data protection reasons, we are unable to review or discuss specific account or trade details in a public forum. However, we take claims regarding pricing discrepancies or platform behavior seriously and would be happy to review the matter in detail.
If you would like us to investigate your concern thoroughly, we kindly ask that you contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number, the relevant trade details, and any supporting screenshots. Our team will review the trading records and pricing data for the specified period.
PU Prime remains committed to maintaining a transparent, fair, and reliable trading environment, and we appreciate the opportunity to review any concerns raised by our clients.
Kind regards,
The PU Prime Team
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