I trusted them with my funds but they disappointed me. I traded and made enough profits but when I tried to withdraw some amount, I was blocked and unable to do so, their support are also not helpful... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Je trade avec Pu Prime comme principal broker depuis 4-5 ans maintenant. Jusqu’à maintenant rien à redire, en comparaison à Axi ou StarTrader, les retraits sont beaucoup plus rapides en crypto, gén... Zobacz więcej
Reakcja na opinię
io ho un problema al conto di copytrading andando su cronologia non escono i dati delle operazioni da poter scaricare in formato pdf x la dichiarazione fiscale ho già scritto parecchie volte ed espost... Zobacz więcej
Reakcja na opinię
L'exécution des ordres via MT4 ou MT5 n'a pas été un problème, mais le portail client est gâché par des publicités agaçantes et des offres trompeuses (comme le fameux "bonus de dépôt de 100 %",... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Dane kontaktowe
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Musisz wiedzieć
3,0
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Je souhaite exprimer mon profond…
Je souhaite exprimer mon profond mécontentement concernant cette plateforme de trading. Mon expérience a été extrêmement négative. J'ai le sentiment d'avoir été trompé par des pratiques que je considère comme peu transparentes et manipulatrices.
Malgré les promesses faites, j'ai perdu la totalité de mes économies investies. La communication avec le service client a été insuffisante et mes préoccupations n'ont pas été prises au sérieux.
Je recommande à toute personne envisageant d'investir sur cette plateforme de faire preuve d'une grande prudence et de bien se renseigner avant d'engager son argent.
Cette expérience a eu des conséquences financières importantes pour moi, et je regrette profondément d'avoir fait confiance à cette société.
3 czerwca 2026
Opinia niezależna
Odpowiedź od PU Prime
Cher Christian Masse,
Nous vous remercions d'avoir pris le temps de partager votre avis.
Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Chez PU Prime, nous prenons très au sérieux les préoccupations de nos clients et restons engagés à maintenir un environnement de trading transparent, équitable et professionnel.
Le trading sur les marchés financiers comporte des risques inhérents, et les résultats peuvent varier en fonction des conditions du marché, des stratégies de trading utilisées et des décisions individuelles de gestion des risques. Bien que nous comprenions que des résultats de trading défavorables puissent être frustrants, nous nous efforçons de fournir à nos clients les outils, les ressources et l'assistance nécessaires pour prendre des décisions éclairées.
D'après nos dossiers, nous n'avons identifié aucun contact antérieur de votre part concernant les préoccupations soulevées dans votre avis. Par conséquent, nous ne disposons actuellement pas d'informations suffisantes pour comprendre pleinement ou examiner les problèmes spécifiques que vous avez décrits.
Nous serions heureux d'avoir l'opportunité d'examiner vos préoccupations et de vous apporter notre assistance. Nous vous invitons à contacter notre équipe Customer Care à l'adresse info@puprime.com en utilisant votre adresse e-mail enregistrée et en fournissant votre numéro de compte de trading ainsi que tout détail pertinent. Pour les questions liées au trading, notre équipe Trading Support est également joignable à l'adresse trading@puprime.com.
PU Prime reste déterminée à traiter les préoccupations de ses clients par le biais des canaux d'assistance appropriés et à fournir toute l'aide possible.
Cordialement,
L'équipe PU Prime
Take profit non rispettati
Inizialmente mettendo i take profit venivano presi esattamente dove li avevo messi io, dopo qualche mese non è più così, nonostante il prezzo ha superato il mio take profit l'operazione non si chiude, il problema non si pone con lo stop loss, che viene chiuso in maniera millimetrica!
Aggiornamento 10/06/2026 mi confermano che il take profit può non essere eseguito al prezzo da me inserito, in base alle condizioni di mercato, da 15 anni che faccio trading questa è la prima volta che sento una cosa di questo genere, è chiaro che tengo il conto solo per operazioni di prova, con queste condizioni è impensabile trasferire fondi importanti.
5 czerwca 2026
Opinia niezależna
Odpowiedź od PU Prime
Gentile Danilo,
La ringraziamo per aver condiviso il suo feedback.
Prendiamo atto delle sue preoccupazioni riguardo all'esecuzione dei suoi ordini Take Profit.
A seguito della verifica, non abbiamo riscontrato alcun problema che influisca sull'attività di trading del suo account. La preghiamo di notare che l'esecuzione degli ordini Take Profit e Stop Loss dipende dai prezzi di mercato disponibili sul relativo strumento, inclusi fattori quali i prezzi bid e ask, le condizioni di mercato, gli spread e i movimenti dei prezzi al momento dell'esecuzione.
Qualora desiderasse che esaminassimo in modo più approfondito ordini specifici, la invitiamo gentilmente a contattare il nostro Trading Support Team all'indirizzo trading@puprime.com utilizzando il suo indirizzo e-mail registrato e fornendo i relativi numeri di ticket delle operazioni.
PU Prime rimane impegnata a fornire un ambiente di trading equo, trasparente e affidabile per tutti i clienti.
Cordiali saluti,
PU Prime Team
One of the worst and is a scam
One of the worst and is a scam. I deposited USD 50 and then they said in order to trade i need to deposit 1000 which i did. Then when i try to do the withdrawal everytime it states successful and then one day later it is reversed. Still I am struggling to withdraw my money. The profits also is not paid and they keep on saying different reasons. So please dont use this as this is a scam
Update: PU prime thanks for the reply but that too a standard absurd reply. you mentioning my Binance needs a KYC. but i have submitted you the screenshots from Binance team stating that my account is verified and can receive and send any amount of funds. This confirmation was sent to your team even before your this reply. i have also been on the phone with your customer team for more than hour also spent on email and chat. you all keep giving all sorts of stupid answers. my actual money in your account was USD1100+ but i have lost more than 100 now. the last withdrawal request was reversed as well. SO YOU TELL ME IF IT IS NOT A SCAM THEN WHAT.
4 czerwca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Kasun Walgamage,
Thank you for sharing your feedback.
We acknowledge your concerns regarding your withdrawal requests and overall experience.
Upon review, we were unable to identify any restriction on your trading account that would prevent you from submitting withdrawal requests. The withdrawal requests referenced in your review were reversed due to issues relating to the receiving payment destination rather than any restriction imposed on your PU Prime account.
The relevant clarification and guidance regarding the withdrawal status have been provided through our support channels. We encourage you to ensure that the selected receiving account or wallet meets the applicable verification and acceptance requirements before submitting a new withdrawal request.
As a regulated broker, PU Prime processes withdrawal requests in accordance with established security, compliance, and payment processing procedures. For confidentiality and security reasons, we are unable to discuss specific account details in a public forum.
Should you require any further clarification or assistance, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address.
Kind regards,
PU Prime Team
Puprime scam me of a 1000$
Puprime scam me of a 1000$.
Account: 29011786
First they rejected my withdrawal request of $1000 & blocked my account I could no longer make a withdrawal request at all. After contacting them by email they accused me of abusing their promotions. I have never abused any promotion. They say they will deduct my profits and suspend my withdrawals until they have taken over all the so-called fraudulent profit. I don't recommend puprime to anyone at all. Be careful.
3 czerwca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Sam Damours,
Thank you for sharing your feedback.
We acknowledge your concerns regarding your withdrawal request, account status, and the outcome of the account review.
As a regulated broker, PU Prime conducts all account reviews, including those related to promotional participation and trading activity, in accordance with Client Services Agreement, promotional terms and conditions, review procedures, and applicable regulatory requirements.
For confidentiality, security, and compliance reasons, we are unable to discuss specific account details or review findings in a public forum. However, please be assured that any actions taken on client accounts are based on detailed assessments of system records, trading activity, and established policies.
We understand that you may disagree with the outcome of the review and acknowledge your feedback regarding your experience. Should you require further clarification regarding your case, we kindly encourage you to continue corresponding with our Trading Support Team via trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining a fair, transparent, and compliant trading environment for all clients.
Kind regards,
PU Prime Team
Please guys stay away from
Please guys stay away from, very urgent to stay away from this firm , very very very not legit and fully scam
They will froze your account days , without any communication in any place the support team is catastrophic
Just stay away if you join them you will have many many problems
2 czerwca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Mohammed,
Thank you for sharing your feedback.
We take all comments and concerns seriously. However, we were unable to locate any account registration or client record matching the details provided in your review, and therefore we are currently unable to verify the circumstances described.
PU Prime is committed to maintaining a regulated, transparent, and secure trading environment for all clients. We also strive to provide timely and professional support through our available service channels.
If you have registered an account with PU Prime or have experienced any issue related to our services, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address so that we may investigate the matter further and provide appropriate assistance.
We appreciate the opportunity to address your concerns.
Kind regards,
PU Prime Team
Scam
Scam! Bu broker mashenik. Hisobim sababsiz bloklangan. Pulllarimni yecholmayman. Savdo qilolmayman. Ularga yozsam faqat email orqali yozing deydi. Emailga yozsam javob kelmaydi. Xullas mashenik pulni yechib bermaydi. Depozit qilib yaxahi savdo qilasiz. Lekin yechib olmoqchi bolsez bloklaydi
26 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Hurmatli Alimardon Dilmurodjonov,
Fikr-mulohazangizni bildirganingiz uchun rahmat.
Hisobingizga kirish, savdo qilish imkoniyati, mablag‘larni yechib olish va qo‘llab-quvvatlash xizmatimiz bilan bog‘liq tajribangiz yuzasidan bildirgan tashvishlaringizni inobatga olamiz.
Tartibga solinadigan broker sifatida PU Prime mijozlarning barcha murojaatlariga jiddiy yondashadi va hisob bilan bog‘liq masalalarni o‘zining belgilangan siyosatlari, muvofiqlik (compliance) tartiblari hamda amaldagi tartibga soluvchi talablar asosida ko‘rib chiqadi. Maxfiylik va xavfsizlik sabablariga ko‘ra, biz ommaviy forumlarda hisobga oid aniq ma’lumotlar yoki tekshiruv natijalarini muhokama qila olmaymiz.
Muloqot va javob berish muddatlari bo‘yicha tashvishlaringizni tushunamiz. Mijozlar fikri biz uchun muhim va biz qo‘llab-quvvatlash xizmatlarimiz sifati hamda tezkorligini doimiy ravishda yaxshilash ustida ishlamoqdamiz.
Vaziyatingizni batafsil ko‘rib chiqish va hisobingizga oid aniq yordam ko‘rsatishimiz uchun, ro‘yxatdan o‘tgan elektron pochta manzilingiz orqali trading@puprime.com manzilidagi Savdo Qo‘llab-quvvatlash Jamoamiz bilan bog‘lanishingizni so‘raymiz. Shuningdek, Mijozlarga Xizmat Ko‘rsatish Jamoamiz bilan Live Chat orqali yoki info@puprime.com manzili orqali ham bog‘lanishingiz mumkin.
PU Prime barcha mijozlar uchun adolatli, shaffof va xavfsiz savdo muhitini ta’minlashga sodiq qoladi.
Hurmat bilan,
PU Prime Team
Pu prime is best scam broker.
Pu prime is best broker in category of scam brokers.
I have 546 usd in my account. But am unable either to trade or place a withdrawal request.
Everytime contact with support they never give a sufficient reply. Always said that write a mail. But in mail they never reply
18 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Gulshan Kumar,
Thank you for sharing your feedback.
We acknowledge your concerns regarding account access, trading availability, withdrawal requests, and your support experience.
As a regulated broker, PU Prime takes all client concerns seriously and investigates account related matters in accordance with established policies, compliance procedures, and applicable regulatory requirements. For confidentiality and security reasons, we are unable to discuss specific account details in a public forum.
We understand your concerns regarding communication and response times. Client feedback is important to us, and we continuously work to improve the quality and responsiveness of our support services.
To allow our team to review your situation thoroughly and provide account specific assistance, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com for general enquiry.
PU Prime remains committed to maintaining a fair, transparent, and secure trading environment for all clients.
Kind regards,
PU Prime Team
SCAM BROKER
WARNING: EXTREMELY NEGATIVE EXPERIENCE WITH PU PRIME
My experience with PU Prime has been one of the most frustrating and disappointing experiences I have ever had with a broker.
I deposited funds into my account and followed every instruction provided by their support team. I submitted the requested documents and complied with all verification requirements. Despite doing everything they asked, my funds were neither credited to my trading account nor returned to me.
What makes this situation even worse is the complete lack of effective communication. I sent numerous emails requesting an update, an explanation, or a refund, yet I received no satisfactory resolution. My money remains inaccessible while PU Prime continues to ignore or delay addressing my concerns.
When a broker accepts a client's deposit but fails to credit the account, fails to provide a clear explanation, and fails to process a refund within a reasonable timeframe, it raises serious concerns about its reliability, transparency, and commitment to customer service.
As a trader, I feel let down and deeply disappointed. Based on my personal experience, I would strongly advise potential clients to exercise extreme caution before depositing funds with PU Prime. Until my deposit is properly credited or refunded, I have no reason to trust this broker.
I am still waiting for PU Prime to take responsibility, provide a clear explanation, and return my money. Until then, I cannot recommend this company to anyone.
25 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Andrew Imohi,
Thank you for sharing your feedback.
We acknowledge your concerns regarding your deposit transaction and support experience.
Upon review, the transaction in question requires additional processing and verification due to the manner in which the deposit was submitted. The relevant clarification, instructions, and required next steps have already been provided to your registered email address for your reference and further action.
As a regulated broker, PU Prime follows strict compliance, security, and transaction processing procedures to ensure the safety and accuracy of all client account activities.
We also acknowledge your feedback regarding the communication experience and remain committed to continuously improving the quality and responsiveness of our support services.
Should you require any further clarification or assistance, our Customer Care Team remains available via Live Chat or at info@puprime.com using your registered email address.
Kind regards,
PU Prime Team
STATE LONTANI
STATE LONTANI
MT5 28984077
Ho voluto provare nonostante la scritta warning qui su trustpilot, ho sbagliato.
Ti pagano le prime volte, e anche velocemente, ma poi ti bloccano il conto TOGLIENDO I PROFITTI.
RIDICOLI..
Parlano di manipolazione bonus, quando le mie operazioni non sono MAI andate sotto il saldo, il credito è stato solo un numero sullo schermo mai utilizzato.
RIDICOLI..
STATE LONTANI.
27 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Gentile Tom Miller,
La ringraziamo per aver condiviso il suo feedback.
Prendiamo atto delle sue preoccupazioni riguardo allo stato del suo account, all’attività di trading e all’utilizzo del credito promozionale.
In qualità di broker regolamentato, PU Prime opera nel rispetto di rigorose procedure di conformità, gestione del rischio e politiche promozionali. Desideriamo precisare che tutte le revisioni degli account, comprese quelle relative all’attività di trading e alla partecipazione alle promozioni, vengono condotte attentamente in conformità con il nostro Contratto di Servizi al Cliente, i Termini e Condizioni delle Promozioni Bonus e i requisiti normativi applicabili.
Per motivi di riservatezza e sicurezza, non siamo in grado di discutere dettagli specifici dell’account o risultati delle verifiche in un forum pubblico. Tuttavia, desideriamo rassicurarla che qualsiasi azione intrapresa sugli account dei clienti si basa su valutazioni dettagliate dei registri di sistema, dell’attività di trading e delle politiche stabilite.
Comprendiamo le sue preoccupazioni riguardo all’esito della situazione e prendiamo atto del suo feedback sulla sua esperienza. Qualora necessitasse di ulteriori chiarimenti o se le sue preoccupazioni dovessero rimanere irrisolte, il nostro Trading Support Team rimane a sua disposizione all’indirizzo trading@puprime.com utilizzando il suo indirizzo email registrato. Per richieste generali, il nostro Customer Care Team è disponibile anche tramite Live Chat o all’indirizzo info@puprime.com.
PU Prime rimane impegnata a mantenere un ambiente di trading equo, trasparente e conforme per tutti i clienti.
Cordiali saluti,
PU Prime Team
Look scam broker
Oh my God this broker has so many problems Thank God I saw all the bikes It's impossible to create an account with them I dont want to get banned or have my account blocked Thanks guys for the warning
28 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Sami,
Thank you for sharing your feedback.
We take all comments and concerns seriously. However, we were unable to locate any account registration or client record matching the details provided in your review, and therefore we are currently unable to verify the circumstances referenced.
PU Prime is committed to maintaining a regulated, transparent, and secure trading environment for all clients. We encourage prospective and existing clients to evaluate information from a variety of sources and to contact us directly should they have any questions regarding our services, products, policies, or regulatory framework.
If you have attempted to register an account or have experienced any issue related to our platform, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com so that we may assist you further.
Kind regards,
PU Prime Team
Min oplevelse med PU Prime har været en…
Min oplevelse med PU Prime har været en lang og utrolig frustrerende kamp. Det er super nemt at indbetale penge, men i samme sekund man prøver at trække sine penge ud, smækker kassen i med tekniske fejl.Selvom min profil stod som fuldt verificeret på højeste niveau, blev min udbetaling blokeret af en såkaldt "Advance KYC" fejl i systemet. Da jeg endelig fik fat i deres Live Chat support, lukkede medarbejderen bare chatten i hovedet på mig efter at have krævet nye billeder af mit pas.Efter masser af besvær fik jeg godkendt mit pas, men så blokerede deres automatiske udbetalingstjeneste mig igen og igen! Det viste sig, at deres internationale banksystem fuldstændig fejler og afviser udbetalinger, hvis ens profil eller navn indeholder det danske bogstav "Æ". Man tvinges to til at skrive det med engelske bogstaver (AE), men da ens profilnavn ikke kan ændres af en selv, fanges man i en evig computer-fejlløkke, hvor pengene bare sendes tilbage på saldoen.Det var først efter mange vrede rykkermails til deres support, at en medarbejder manuelt gik ind i databasen og rettede mit mellemnavn, så udbetalingen endelig kunne gå igennem som "Successful".Jeg lavede en flot profit på over 31% på mine 500 dollars, men måden man bliver behandlet på, og de tekniske fælder de sætter op for at holde på folks penge, er rystende. Hold jer langt væk fra denne platform!
My experience with PU Prime has been a long and incredibly frustrating battle. Depositing money is seamless, but the moment you try to withdraw your funds, they lock your account with technical excuses.Even though my profile was fully verified at the highest level, my withdrawal was blocked by an "Advance KYC" error. When I contacted their Live Chat, the agent simply closed the chat in my face after demanding new pictures of my passport.After a lot of hassle, my passport was finally approved, but then their automated withdrawal system kept rejecting my requests instantly! It turns out their international bank transfer system completely fails if your legal name contains local Scandinavian letters like "Æ". You are forced to type it with English letters (AE), but since you cannot change your registered profile name yourself, you get trapped in an endless automated loop where your money is constantly refunded to your balance.It was only after sending multiple angry emails directly to their support that a representative manually updated my middle name in their database so the withdrawal could finally process as "Successful".I made a great profit of over 31% on my initial 500 USD, but the way customers are treated and the technical traps they use to hold onto people's money is shocking. Stay far away from this platform!
21 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Miguel Langkjær Lopes,
Thank you for sharing your feedback.
We acknowledge your concerns regarding the verification and withdrawal process.
As previously communicated, your withdrawal request was successfully processed and completed after the required verification and account information updates were finalized. The relevant instructions and clarification regarding the process were also provided to you through your registered communication channel.
As a regulated broker, PU Prime follows strict compliance, verification, and security procedures to ensure the safety of client accounts and financial transactions. In certain cases, additional verification steps or account detail adjustments may be required to ensure compatibility with international payment processing systems and banking requirements.
We also acknowledge your comments regarding your support experience and system related concerns. Client feedback is taken seriously as part of our ongoing efforts to improve service quality, operational efficiency, and user experience.
Should you require any further clarification or assistance, our Customer Care Team remains available via Live Chat or at info@puprime.com using your registered email address.
Kind regards,
PU Prime Team
PLEASE BEAWARE!! Misled by Customer Support and Lost €560 Due to Poor Handling
Reference numbers: #1360793 and #1360903
I deposited funds into my account and received PUPrime’s 100% bonus promotion. After some trades went against me, my balance fell into the negative. My intention was to continue trading using the remaining promotional credits in order to recover the account balance back into positive territory.
However, my account became disabled, so I contacted customer support for assistance. My original request was simply to re-enable the account so I could continue using the remaining credits. Instead, the support agent instructed me to reset the account balance first, which I followed based on their guidance.
After the reset was completed, I then asked for the promotional credits to be restored to the account. At that point, I was informed that resetting the balance also removed all remaining credits permanently, and that they would not reimburse them. I was later told this was mentioned in a note within the instructions.
This was never properly explained to me before taking the action, and had I known the credits would be permanently removed, I would never have agreed to reset the balance. I feel I was misled into making a decision that directly caused me to lose around €560, which is a significant amount of money for me.
I repeatedly asked PUPrime to restore the account to its previous state before the reset or offer a fair resolution, but no meaningful help was provided.
I strongly advise others to be cautious. In my experience, this situation was handled extremely poorly by PUPrime and left me feeling completely unsupported as a customer.
26 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Ari,
Thank you for sharing your feedback.
We acknowledge your concerns regarding the account reset process and promotional credit removal.
In accordance with the Deposit Bonus Promotion terms, trading accounts with a negative balance are automatically restricted from opening new positions, even if promotional credit remains available in the account. In such situations, the account is placed into read only status until the balance is restored to a positive value either through a deposit or by resetting the negative balance through the Client Portal.
Please also note that during the reset process, a confirmation message is displayed stating that all remaining credit bonuses will be deducted upon proceeding with the reset request. The balance reset action requires client confirmation and acknowledgment before it can be completed.
Following the confirmation and completion of the reset process, the account balance and remaining credit bonus are reset accordingly, and promotional credits cannot be reinstated thereafter.
We understand your concerns regarding the outcome and your support experience. Client feedback is taken seriously as part of our ongoing efforts to improve communication clarity and service quality.
Should you require any further clarification, our Customer Care Team remains available via Live Chat or at info@puprime.com using your registered email address.
Kind regards,
PU Prime Team
MT4 Account no 26394550 $546
MT4 Account no 26394550 $546
I have deposited $645 in my PU trading account and started trading on 26 April till 12 May until I received an email that I have breached the terms and my account is terminated. I did not do anything I was just trading by myself and I had a balance of $546 on 12 May which is not even profit.
After this email I tried to withdraw my money but I am unable to login with error saying that I need to contact my account manager while I never got in contact with any account manager since I started.
I am seriously worried about my money now I just want to get my leftover money back
Please be careful of this platform they will let you stranded without any clarification and no guarantee about the funds.
20 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Elina Maria Kivistoe,
Thank you for sharing your feedback.
We acknowledge your concerns regarding account access and withdrawal availability.
Upon review, we were unable to identify any issue affecting your account from our end at this time. We kindly invite you to try logging into your account and submitting the withdrawal request again.
If you continue to experience any issue or receive any error message, please contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address so the matter can be reviewed further, and assistance may be provided accordingly.
PU Prime remains committed to providing a secure and transparent trading environment for all clients.
Kind regards,
PU Prime Team
I started trading with PU Prime about…
I started trading with PU Prime about one month ago with a deposit of $815 Trading account number (26393364), hoping to learn and grow my income. At the beginning, I was trying my best to understand everything and manage my trades carefully.
Unfortunately, my account is now in loss. My current balance has dropped to around $494, which has been very stressful and disappointing for me. What makes the situation even worse is that I am no longer able to log into my account. It keeps showing “temporarily unavailable,” and I have no access at all.
Because of this issue, I am unable to withdraw my remaining funds or even check my account properly. It feels very helpless not being able to control or access my own money.
This experience has been mentally disturbing for me, as I trusted the platform and did not expect to face such problems. I kindly request the PU Prime support team to look into my case urgently, help me recover my remaining balance, and allow me to withdraw my funds
12 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Illia Uliutsenka,
Thank you for sharing your feedback.
We acknowledge your concerns regarding account access and withdrawal availability.
Upon review, we were unable to identify any issue affecting your account from our end at this time. We kindly invite you to try logging into your account and submitting the withdrawal request again.
If you continue to experience any issue or receive any error message, please contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address so the matter can be reviewed further and assistance may be provided accordingly.
PU Prime remains committed to providing a secure and transparent trading environment for all clients.
Kind regards,
PU Prime Team
BROKER SCAM
BROKER SCAM
withdraw belum masuk dengan nomor transaksi: 1688980
total withdraw: 100000
mata uang: USC
status : SUKSES
Deskripsi: dalam status sukses tetapi saya tidak menerimanya atau saldo belum masuk
wd 1000usd dari tanggal 15 mei 2026 hingga sekarang belum masuk, saya sudah menghubungi pihak cs katanya suruh nunggu 2-5 hari kerja, ini sudah satu minggu lebih saya menunggu tapi withdraw saya belum masuk
23 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Yth. Ridho Restu,
Terima kasih telah membagikan masukan Anda.
Kami memahami kekhawatiran Anda terkait permintaan penarikan dana Anda.
Berdasarkan hasil peninjauan, transaksi penarikan yang disebutkan dalam ulasan Anda telah berhasil diproses dan diselesaikan pada 15 Mei 2026. Bukti transaksi terkait beserta referensi ARN juga telah diberikan kepada Anda sebagai konfirmasi bahwa dana telah berhasil dikembalikan melalui metode pembayaran yang dipilih.
Perlu diketahui bahwa setelah penarikan berhasil diproses oleh broker, waktu penerimaan dana sepenuhnya dapat berbeda tergantung pada prosedur pemrosesan internal dari bank penerima atau penyedia layanan pembayaran.
Apabila Anda memerlukan klarifikasi atau bantuan lebih lanjut terkait detail transaksi yang telah diberikan, kami mengundang Anda untuk tetap berkorespondensi dengan Tim Customer Care kami melalui Live Chat atau email ke info@puprime.com menggunakan alamat email terdaftar Anda.
Hormat kami,
PU Prime Team
Account liquidated by unauthorized trades on May 12, 2026 – no refund, no accountability
I have been trading with PU Prime for some time, but my experience has recently taken a turn that I can no longer stay silent about.
My account was liquidated as a result of a series of sell operations that I did not place. I was provably unavailable at the time those trades were executed — it was simply impossible for me to have been the one behind them. Despite this, the company has consistently refused to acknowledge any wrongdoing, citing internal logs as their sole justification, without considering the possibility of a platform or security-side malfunction.
What concerns me most is that this is the second time this has happened to me. The first incident, which I chose not to contest, resulted in a far larger loss. I deeply regret not speaking up then.
Throughout this process, I have made every effort to find a reasonable compromise. I explicitly offered to accept a partial reimbursement, and even suggested that a non-withdrawable trading credit would be sufficient — meaning I was not even asking for real funds back, just the ability to continue trading. Every proposal was met with silence or refusal.
After multiple emails and days of waiting, I have received no resolution and, at times, no response at all.
I have since seen similar complaints from other users on this platform, which suggests this may not be an isolated issue. I would urge anyone considering depositing funds with PU Prime to do thorough research beforehand and to be aware that, should something go wrong, the support and accountability you might expect may not be there.
12 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Marco,
Thank you for sharing your feedback.
We acknowledge your concerns regarding the trading activity and account outcome you described.
Following a review of the matter, the relevant findings and investigation results have already been shared with you through the appropriate communication channels. Based on our assessment, we were unable to identify any technical irregularities or platform-related issues affecting the trading activity in question.
As a regulated broker, PU Prime operates under strict compliance, security, and risk management procedures. All investigations related to account access and trading activity are conducted based on detailed system records.
We also note your concerns regarding communication and support experience. Client feedback is taken seriously as part of our ongoing efforts to improve service quality and responsiveness.
For confidentiality and security reasons, we are unable to discuss further account-specific details in a public forum. Should you require any additional clarification, we kindly invite you to continue corresponding with our relevant support team using your registered email address.
Kind regards,
PU Prime Team
Withdrawal blocked and Account restricted
I deposited $100 into my PU PRIME account (Account No. 28814132) and successfully made a profit of $118.14 My total balance is now $218.14 However, when I tried to withdraw my funds, my withdrawal was blocked and my account was suddenly restricted without any clear explanation.
I am unable to access or withdraw my own money after making profits, which is extremely disappointing and concerning. I request PU PRIME to urgently resolve this issue and allow me to withdraw my funds.
Once this issue is resolved and my withdrawal is processed, I will update my review accordingly.
18 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Aniruddha Raut,
Thank you for sharing your feedback.
We understand your concerns regarding your withdrawal request and account status.
As a regulated broker, PU Prime operates under strict compliance, security, and risk management procedures. In certain cases, additional review or verification may be required before account access or withdrawal requests can be processed. Please be assured that any actions taken on client accounts are conducted in accordance with our Client Services Agreement and applicable regulatory requirements.
For confidentiality and security reasons, we are unable to discuss specific account details in a public forum. However, we kindly encourage you to continue corresponding with our relevant support team using your registered email address so your case may be reviewed and addressed accordingly.
Our Trading Support Team Customer Care can be reached at trading@puprime.com, Customer Care Team remains available via Live Chat or at info@puprime.com.
We appreciate the opportunity to address your concerns and remain committed to maintaining a fair and transparent trading environment.
Kind regards,
PU Prime Team
Kein seriöser Broker
Kein seriöser Broker!
Ich nutze bei PuPrime die Copy Trading Funktion. Leider muss das Geld vom Money Manager freigegeben werden, sodass ich mittlerweile seit einem Monat auf Freigabe warte, der Support hilft hierbei leider nicht und verweist immer wieder darauf, den Money Manager zu kontaktieren.
Der Money Manager reagiert auf keinerlei Nachfrage und gibt das Geld nicht frei.
Ich habe wenig investiert, da ich ausprobieren wollte und um das Risiko für mich gering zu halten. Aber aus oben genannten Gründen kann ich die Plattform leider überhaupt nicht weiterempfehlen. Ich werde kein weiteres Geld investieren.
Es gibt deutlich bessere Broker!
20 maja 2026
Opinia niezależna
Odpowiedź od PU Prime
Sehr geehrter F. Pfannebecker,
vielen Dank, dass Sie Ihr Feedback mit uns geteilt haben.
Wir verstehen Ihre Bedenken hinsichtlich des Auszahlungsprozesses im Zusammenhang mit Ihrer PAMM-Investition.
Bitte beachten Sie, dass PU Prime zwar Zugang zu PAMM-Diensten bietet, Vereinbarungen und Entscheidungen zur Fondsverwaltung jedoch unabhängig zwischen dem PAMM-Manager und dem PAMM-Investor getroffen werden. Dementsprechend unterliegen Auszahlungsfreigaben im Zusammenhang mit PAMM-Investitionen den Bedingungen, Vereinbarungen und Entscheidungen des jeweiligen PAMM-Fondsmanagers.
PU Prime ist nicht in der Lage, in die Vereinbarungen oder Autorisierungsprozesse zwischen den PAMM-Teilnehmern einzugreifen oder diese außer Kraft zu setzen. Aus diesem Grund bitten wir Sie, sich bezüglich der Freigabe der Gelder und aller damit verbundenen Angelegenheiten weiterhin direkt an den PAMM-Fondsmanager zu wenden.
Wir schätzen Ihr Feedback zu Ihren Erfahrungen und bleiben weiterhin bestrebt, transparente Plattformdienste und Support im Rahmen unserer Rolle und Verantwortlichkeiten bereitzustellen.
Mit freundlichen Grüßen
PU Prime Team
Deposit 2 month ago and still waiting…
Dear PuPrime, I understand your explanation, but errors happend. I contacted your support after few days I realized the error and here your support :
1. Spent 2 hours in your service chat to analyze all movements after my explanation to receive as answer 'contact puprime for email'
2. Received page error in user portal when try open a ticket.
3. Spent 40 days explainging mails with your support(I can forwars the emails) dening any deposit also in front of proof and without deep the problem.
4. Just few days ago your company confirmed the deposit but realized there is an user error as my first analys a month ago.
Still today I don't know if my fund will be accredited, refunded or you choise to keep it for yourself. Still waiting.....
Sorry, my feedback is still valid.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Fabio B,
Thank you for sharing your feedback.
We acknowledge your concerns regarding your deposit and the communication process.
Please note that the relevant instructions and clarification regarding your case have already been provided to your registered email address. We kindly ask you to review the information shared by our team and follow the guidance provided so the matter may continue to be addressed accordingly.
As a regulated broker, PU Prime operates under strict compliance and security procedures, and in certain cases additional verification or supporting documentation may be required before transactions can be completed.
If you require any further clarification or assistance, please feel free to continue corresponding with our Customer Care Team via Live Chat or at info@puprime.com using your registered email address.
Kind regards,
PU Prime Team
Odpowiedź od PU Prime
Dear Marjam Kozoulina Zaqoomi,
Thank you for sharing your feedback.
We acknowledge your comments regarding our customer service experience. PU Prime places strong emphasis on providing professional, responsive, and supportive assistance to all clients, and feedback such as yours is taken seriously as part of our ongoing efforts to improve our services.
If there is any specific issue or experience you would like us to review further, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address so we may assist you accordingly.
We remain committed to continuously improving the quality of our support and client experience.
Kind regards,
PU Prime Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.