Good value price for one trip insurance. (5 days in Spain) Easy to do with no pressure to upsell from an operator. All was sorted out through comparison site, MoneySupermarket. A few things not... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I found the holiday insurance quote reasonable. After purchasing the insurance I messaged Customer Services that I requested a hard copy if the Policy Documents posted to me. They replied straight... Zobacz więcej
Been with puffin a couple of years. 1st year we have had to claim on pet insurance. Renewal quote has come in and it has gone up by 250%. I telephoned and was told they could not alter the quote of R... Zobacz więcej
Reakcja na opinię
So easy to understand online and we also spoke to customer service so kind really nice helpful and polite would definately recommend these Guys The policy very reasonable in prices.
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Puffin Insurance specialise in Travel and Pet Insurance. We focus on value for money, comprehensive policies. We offer a range of cover and optional extras so you can choose the cover that's right for you without paying over the odds.
Dane kontaktowe
PO BOX 56, SA67 9AN, Narberth, Zjednoczone Królestwo
- 0333 772 0346
- CustomerService@PuffinInsurance.com
- www.puffininsurance.com
4,5
Doskonała
22 tys. recenzji
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Discrimination misleading poor service don't trust
The company is childish misleadings you creates more problems to your health then it's worth it thinks apologise is acceptable corruption is within this company and they discrimination against people who have a known disabilitie the company don't care and trust pilot reply even by them is a disgrace and disgusting response to where their not willing to improve
21 kwietnia 2026
Opinia niezależna
Odpowiedź od PuffinInsurance.com
Hi,
Thank you for your review. We’re sorry to hear that you remain dissatisfied with your experience.
To clarify, your initial call related to receiving a renewal invitation that you did not wish to proceed with. During your call, our agent initially provided incorrect information regarding the renewal status but corrected this within the same conversation. The auto-renewal was then cancelled immediately as per your request, and no payment was taken.
We understand that you have since made a complaint around the agents mistake when discussing your renewal status and you have requested financial compensation; however, as the matter was resolved within the same conversation and was an honest mistake, we have not identified any financial or material loss that would warrant compensation.
We also recognise that you have a known disability, and we believe we took appropriate steps to accommodate your needs throughout your interactions with us. We are sorry if you feel this was not your experience.
Your concerns have been formally reviewed, and a final response has been issued. If you remain unhappy with this outcome, you may refer your complaint to the Financial Ombudsman Service for an independent assessment.
Kind regards, Sarah
Straight forward and a good price
Straight forward and a good price, took a while for the payment to go through.
19 kwietnia 2026
Easy to fill in no fuss with a good…
Easy to fill in no fuss with a good quote. Quite happy with the quote and bought the policy.
19 kwietnia 2026
Reasonable price for high Defaqto rating
The Puffic policy price seemed reasonable compared with other companies' policies with lower Defaqto ratings
18 kwietnia 2026
Super simple and no long wait hanging…
Super simple and no long wait hanging on the phone to speak to customer services (2mins) and got to speak to a real person that spoke English. Who was very helpful. Highly recommended
17 kwietnia 2026
Easy and competitive got everything we…
Easy and competitive got everything we needed.
17 kwietnia 2026
It was straightforward and esy to use…
It was straightforward and esy to use Puffin insurance
12 kwietnia 2026
So easy to understand online and we…
So easy to understand online and we also spoke to customer service so kind really nice helpful and polite would definately recommend these Guys
The policy very reasonable in prices.
14 kwietnia 2026
Easy to apply and competitive price
16 kwietnia 2026
Travel Insurance
I found the holiday insurance quote reasonable.
After purchasing the insurance I messaged Customer Services that I requested a hard copy if the Policy Documents posted to me.
They replied straight away and said that they would.
Prompt service.
Thankyou
16 kwietnia 2026
The easy access to everything required
28 marca 2026
Been with puffin a couple of years
Been with puffin a couple of years. 1st year we have had to claim on pet insurance. Renewal quote has come in and it has gone up by 250%. I telephoned and was told they could not alter the quote of Renewal but could change to a lower level policy which wasn't worth it.i then got given an email to complain to. Poor customer services. I expected it to go up but not over £1000 for the year and my pet has had operation to remove the issue so will not be claiming for the same issue. Not good I have received other quotes for other companies and less than half the price with more cover.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od PuffinInsurance.com
Hi Bobby,
Thank you for your comments.
We’re sorry to hear that you’re not happy with the price of your renewal premium. As veterinary care continues to improve, vets are able to offer more advanced treatments than ever before. These treatments often come at a higher cost, which can impact insurance premiums.
Your pet is also one year older. Like people, pets can face increased health risks as they age, which may raise the cost of cover. In addition, as you’ve made claims on your policy, this can also contribute to a higher premium, as is common across most types of insurance.
We appreciate that this increase may feel significant and understand your concerns. The premium is based on these combined factors, which are reviewed at each renewal.
Kind regards, Sarah
Puffin insurance
I was sent a quote for 2026 - 2027 which was significantly higher than the year previous so I questioned it and was reduced by changing back to original type of cover
15 kwietnia 2026
Used puffin many times
Used puffin many times . Always found them very reasonably priced.
15 kwietnia 2026
Very straightforward to navigate.
14 kwietnia 2026
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