The team were just excellent. Knowledgeable and willing to answer all our questions without making us feel stupid or rushed. We had planned to buy from a different shop but were so impressed with the... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 20 209 The Westgate, OX1 1PE Oxford, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Zobacz więcej
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well... Zobacz więcej
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Nick our assistant was extremely knowledgeable and seem to enjoy his work. Which helps when you are making a large purchase. I will definitely go back when I need something else for our home.
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Unit 20 209 The Westgate, OX1 1PE, Oxford, Zjednoczone Królestwo
4,8
Doskonała
384 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great in-store experience!
Great product reasonably priced. Terrific customer service.
7 października 2025
Odpowiedź od ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy you liked our product, price, and customer service.
the shop staff was impeccable.
1 października 2025
Odpowiedź od ProCook - Oxford
We appreciate your positive feedback; we are so happy to hear you found our shop staff impeccable.
Odpowiedź od ProCook - Oxford
We're happy to hear that you had an amazing experience! We appreciate you choosing to shop with us, and we value your loyalty.
Odpowiedź od ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great staff to help you figure your way…
Great staff to help you figure your way around and an amazing selection of products
18 września 2025
Odpowiedź od ProCook - Oxford
We appreciate you taking the time to share your experience with us! We're so happy to hear that our staff and product selection were amazing.
Odpowiedź od ProCook - Oxford
We're so happy to hear that our fruit knife works well for you! Thank you for sharing your positive experience with our product.
Got exactly what I wanted …
Got exactly what I wanted for a good price. Staff very nice and I'd been looking for a palette knife for ages.
19 września 2025
Odpowiedź od ProCook - Oxford
We're so happy you found the palette knife you were looking for at a good price. We appreciate your kind words about our staff. Thanks for the positive feedback!
Enthusiasm of staff
18 września 2025
Odpowiedź od ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lovely shop
Lovely shop, well laid out and easy to navigate. Super friendly welcome & knowledgeable assistance.
18 września 2025
Odpowiedź od ProCook - Oxford
We're happy to hear that you found our shop lovely and easy to navigate. We appreciate your kind words regarding our team's friendly welcome and helpful assistance.
Good listening and humour
18 września 2025
The staff in the shop were fine but the…
The staff in the shop were fine but the product terrible, never again.
11 września 2025
Opinia niezależna
Odpowiedź od ProCook - Oxford
Thank you for your review, in order for us to look into this further please can you provide the requested details.
The workers were very kind and helpful…
The workers were very kind and helpful when I was in the store choosing my kitchenware for university accommodation the other day. Great workers, great supplies, great prices.
13 września 2025
Odpowiedź od ProCook - Oxford
We're delighted to hear that our staff were kind and helpful while you chose your kitchenware for university. We appreciate your positive feedback on our workers, supplies and prices!
I love this store
I love this store. The products are high quality and well priced. We bought a stock blender and accessories and it is great
6 września 2025
Odpowiedź od ProCook - Oxford
We're so happy you love our store and appreciate the quality and prices. It's great to hear you're enjoying the stock blender and accessories you purchased!
I have recently purchased a wooden…
I have recently purchased a wooden chopping board. Unfortunately the board has warped badly after a short period.. The shop assistant was very helpful with a refund for the product so I could choose an alternative in the shop. Very quick and easy to change.
7 września 2025
Odpowiedź od ProCook - Oxford
We appreciate you sharing that you received excellent, helpful, and informative service. We are so glad to hear it! Thank you.
Kindness and patience
Customer service at the shop is really good. I don't remember his name but a young man helped me and was patient when I changed my mind and exchanged the product for another one for the same price 30 min later. Brilliant product, I have use it already.
Thank you!
8 września 2025
Odpowiedź od ProCook - Oxford
We're happy to hear that you received excellent customer service at our shop. We appreciate that the young man was patient while you exchanged your product. Thank you for your positive feedback and for purchasing our product!
Shop assistant knew the products well…
Shop assistant knew the products well and assisted ne greatly
4 września 2025
Odpowiedź od ProCook - Oxford
We appreciate you sharing your experience with us! We are so glad to hear that our shop assistant was helpful and knowledgeable.
Buying a kitchen knife
Buying a kitchen knife, the friendly staff offered me essential advice. I was allowed to cut up a tomato and decide on the right knife for me. Good hands-on experience in a lovely shop.
4 września 2025
Odpowiedź od ProCook - Oxford
We're glad you enjoyed your experience! It's great to hear that our staff provided helpful advice and that you found the perfect knife. Thank you for your positive feedback and for visiting our shop.
Too much spam
Good company lovely shop, but the amount of emails i have received in 3 days is just incredible. Really spoils the experience. They make you get an email receipt so they can spam you with adverts. Annoying.
29 sierpnia 2025
Odpowiedź od ProCook - Oxford
We appreciate your feedback and are sorry to hear about the volume of emails. We will review our email policy to improve the experience. Thank you for bringing this to our attention.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.