The team were just excellent. Knowledgeable and willing to answer all our questions without making us feel stupid or rushed. We had planned to buy from a different shop but were so impressed with the... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 20 209 The Westgate, OX1 1PE Oxford, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Zobacz więcej
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well... Zobacz więcej
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Nick our assistant was extremely knowledgeable and seem to enjoy his work. Which helps when you are making a large purchase. I will definitely go back when I need something else for our home.
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Unit 20 209 The Westgate, OX1 1PE, Oxford, Zjednoczone Królestwo
4,8
Doskonała
384 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Went into Pro Cook
Went into Pro Cook, Oxford looking for two particular items. Found exactly what I wanted quickly with a little help from a member of staff and completed my purchase within a few minutes. Quick and efficient.
3 maja 2026
Odpowiedź od ProCook - Oxford
We're so glad you found exactly what you needed quickly with our team's help! We appreciate you sharing your positive experience.
Odpowiedź od ProCook - Oxford
We're happy to hear that you appreciate our product selection and pricing. We appreciate your feedback and your time.
The crockery was delivered on time and…
The crockery was delivered on time and in perfect condition. It looks really attractive. The only thing that was a disappointment was the size of the plates and bowls: they are really big - unnecessarily big.
6 kwietnia 2026
Excellent service from a knowledgeable…
Excellent service from a knowledgeable and friendly member of staff. Couldn’t have been better
9 kwietnia 2026
Odpowiedź od ProCook - Oxford
We appreciate you taking the time to share your experience! We're so glad to hear that our staff provided excellent and friendly service to you.
Great products at great prices
Great products at great prices. Good staff,friendly helpfull and have a good knowledge of the products being sold
4 kwietnia 2026
Odpowiedź od ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were satisfied with our products, prices, and staff.
Great customer service from Darran and…
Great customer service from Darran and Nicholas, in the Westgate Centre, Oxford.
Very happy with my purchase.
7 kwietnia 2026
Odpowiedź od ProCook - Oxford
We appreciate you taking the time to share your experience! We're so happy to hear that you were very satisfied with the customer service and your purchase.
Very good pan
Very good pan
Staff were super helpful and I got a nonstick pan for only £15! I really like this shop and my new pan has an amazing guarantee they told me about.
29 marca 2026
Pairing knife
Good selection of knives well laid out. Bought a pairing knife does a good job on onions!
1 kwietnia 2026
Good polite service and a quality item
27 marca 2026
I visited the shop on Oxford twice in…
I visited the shop on Oxford twice in one day. The stainless steel casserole pot is excellent. The other visit, I purchased a handheld sieve and small round storage plastic pot. The storage pot of £6 was ruined when I tried to get the price label off - I ended up spreading the glue all around the outside of the container and it looks awful now. Perhaps use a different glue on your labels for plastics containers?
27 marca 2026
Service given in Oxford
The service given in Oxford branch was very good and helped me to decide which of my two options best suited my needs. No pressure - just help.
22 marca 2026
Odpowiedź od ProCook - Oxford
We're happy to hear that our Oxford branch provided such helpful service. We appreciate your positive feedback and are glad you felt supported in making the right choice for your needs.
Odpowiedź od ProCook - Oxford
We appreciate you sharing that you found the right product at a good price, with excellent customer service; it means a lot to our team.
Polite and helpful staff
8 marca 2026
Extremely helpful and knowledgeable!
8 marca 2026
Great service, great product
We were given information about each product and we were given the opportunity to use the knives and experience how they work before choosing. The knives are state of the art. I recommend their products
8 marca 2026
Website and store experience good
Identified which pans we needed on website. Went to store to check how they felt and looked. Bought there, and staff helped me to work out which set would give us what we wanted at a better price. Cardboard packaging no bigger than necessary to protect pans for cycle journey home. Pans working well on induction hobs.
10 marca 2026
Odpowiedź od ProCook - Oxford
We're happy to hear that you found the pans you needed and that our staff could assist you in finding the best set for your needs. We appreciate your feedback on the packaging and that the pans work well!
Friendly staff
Brought triply set of 6, which is too good and the staff is friendly and helpful.
6 marca 2026
Odpowiedź od ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed your purchase and found our staff helpful.
Super helpful staff.
Super helpful staff.
They engaged with us but were not intrusive.
When I enquired as to whether an item was in stock nearer to home, it was no problem whatsoever for them to check and advoise.
9 marca 2026
Odpowiedź od ProCook - Oxford
We're happy to hear our staff was helpful and attentive without being intrusive. We appreciate you mentioning their willingness to check on item availability for you. Thanks for your positive feedback!
Odpowiedź od ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.