The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... Zobacz więcej
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Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... Zobacz więcej
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Excellent service. I was looking for a particular item and the courteous young man at the till was very helpful. He went out to their storeroom to show me what they had that wasn’t at the time in the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, Zjednoczone Królestwo
4,8
Doskonała
586 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It works perfectly and is excellent…
It works perfectly and is excellent value for what it cost.
10 października 2025
Odpowiedź od ProCook - Norwich
We're happy to hear that our product works perfectly for you and that you consider it an excellent value. Thank you for your positive feedback!
Great quality products
Had a lovely young woman help me with my purchases. I bought some silicone utensils and a timer shaped like an egg . I am pleased with the quality of all the products which I bought .
29 września 2025
Odpowiedź od ProCook - Norwich
We're so glad a team member provided excellent assistance with your purchase! It's great to hear you're pleased with the quality of the utensils and timer. Thank you for your positive feedback!
Odpowiedź od ProCook - Norwich
We appreciate your positive feedback regarding our great customer service and products; we are so happy you enjoyed them!
Baking trays …
A very positive experience I purchased the items I wanted and received valuable advice about another item which I was unsure about but did buy upon this advice
Lovely store well displayed with informative staff
27 września 2025
Odpowiedź od ProCook - Norwich
We're delighted you had a positive experience and purchased the items you wanted. It's great to know our informative staff gave valuable advice that helped with your purchase. We appreciate your feedback!
Knowledgeable and helpful staff
26 września 2025
Odpowiedź od ProCook - Norwich
We appreciate you letting us know our staff was helpful and knowledgeable. We are so happy to hear it!
Helpful staff.The member of staff who served me…
The member of staff who served me wrapped a potentially breakable item very securely so I was able to carry it home safely. This was in the Norwich branch which was in St. Stephen’s Street which is not in your list of locations which needs to be updated.
29 września 2025
Odpowiedź od ProCook - Norwich
We're glad to hear that our staff member ensured your item was safely wrapped for transport. Thank you for letting us know about the outdated location information; we'll update our list.
In store
In store, young lady that served us was very helpful prior to visiting the till and then very pleasant during.
27 września 2025
Odpowiedź od ProCook - Norwich
We're happy to hear that you found our team member helpful and pleasant! Thank you for sharing your positive experience with us; we appreciate your feedback.
Odpowiedź od ProCook - Norwich
We appreciate your feedback! We are so happy our staff was welcoming to you, and we thank you for letting us know.
I found the service friendly
I found the service friendly, quick and efficient, exactly what I needed it to be at the end of the day.
I found the kettle I wanted and have now used it for a couple of days. It looks good and though it is not the most quiet of kettles, it does the job and pretty quickly too.
23 września 2025
Odpowiedź od ProCook - Norwich
We appreciate you taking the time to share your thoughts. We're happy to hear that you found our service friendly, quick, and efficient. It's great to know you found the kettle you wanted and are pleased with its performance!
Loved the lay out of the shop and had…
Loved the lay out of the shop and had so many good offers on. The shop assistant was great - showed an interest in helping us and then left us alone to look further and answered all our questions - very knowledgeable and helpful!
Also the location on this review says it’s still at Notcutts but it’s moved to Norwich City Centre which is where I went.
23 września 2025
Odpowiedź od ProCook - Norwich
We're happy to hear that you loved the shop's layout and offers. It's great to know the shop assistant was so helpful and knowledgeable! We appreciate you letting us know about the location information and will get this updated. Thanks for your positive feedback!
Odpowiedź od ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Odpowiedź od ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy you liked our shop and found our staff helpful.
Odpowiedź od ProCook - Norwich
We appreciate you letting us know that our staff was helpful to you. Thank you for your positive feedback; we are so happy!
Odpowiedź od ProCook - Norwich
We appreciate your positive feedback regarding our efficient staff and in-store product; we are so happy you were able to find what you needed!
Excellent service and delivery
Helpful shop assistant who helped us choose pans. Ordered online via shop and was delivered in 48hours! Excellent.
29 sierpnia 2025
Odpowiedź od ProCook - Norwich
We're happy to hear that our shop assistant was helpful in choosing your pans. It's great to know the online order and delivery service met your expectations. Thanks for your feedback.
Great service and advice from lovely…
Great service and advice from lovely staff, thank you
6 września 2025
Odpowiedź od ProCook - Norwich
We appreciate your positive feedback! We are so happy to hear you received great service and advice from our lovely staff. Thank you.
The young lady who served was fantastic
31 sierpnia 2025
Odpowiedź od ProCook - Norwich
We appreciate you sharing that the service was fantastic! We are so happy to hear you had a positive experience.
Wide range of products, helpful staff
Wide range of products at affordable prices. Very helpful staff when i was trying to locate an item i couldn't find.
26 sierpnia 2025
Odpowiedź od ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear that we have a wide range of products at affordable prices and that our staff was helpful.
The assistant who served me was…
The assistant who served me was helpful, polite and helpful
29 sierpnia 2025
Odpowiedź od ProCook - Norwich
We are happy to hear that the assistant provided excellent service. We appreciate you taking the time to share your positive experience!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.