ProCook - Morpeth Recenzje 207

Wynik TrustScore: 5 na 5

4,8

Dobbies Garden Centre, Heighley Gate, NE61 3DA Morpeth, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The service in-store was excellent. The shop assistant was extremely friendly and helpful with making my choice. My wok is superb - very good quality and not too heavy.

Reakcja na opinię

Oceniono na 5 z 5

Such friendly and helpful staff and amazing bargains to be had at the closing down sale at ProCook in the Morpeth Dobbies concession. It's such a shame they are all being made redundant, because of th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Love this shop, we went in with a rough idea if what I wanted but without a clue what it looked like. A very attentive customer service guy knew exactly what it was I was looking for, with loads of a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Wish we lived nearer to Morpeth store. Very friendly sales team, felt great having been remembered from previous visit last year, very impressive. Hopefully new purchase performs as well as previous... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z przyborami kuchennymi

Napisane przez firmę

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Napisane przez firmę

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Dane kontaktowe

  • Dobbies Garden Centre, Heighley Gate, NE61 3DA, Morpeth, Zjednoczone Królestwo

4,8

Doskonała

Wynik TrustScore: 5 na 5

207 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The service in-store was excellent

The service in-store was excellent. The shop assistant was extremely friendly and helpful with making my choice.
My wok is superb - very good quality and not too heavy.

12 stycznia 2025
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

We're so glad to hear you had a positive experience! It's wonderful to know our staff member was able to assist you in finding the perfect wok. We truly appreciate you taking the time to share your feedback regarding the quality and value of our products. We strive to create a welcoming atmosphere where our customers feel comfortable and confident in their purchases. Thank you again for your kind words; we value your support.

Oceniono na 1 z 5

understaffed and overcharged

Assistant very helpful, but very short staffed and stressed, one pan was priced wrong on shelf, he amended on til however 20% discount hasn't been removed, also bought frying pan set which had been put through individually coming up £19 higher than set price, no till receipt available in store, only realised when I got home and checked email receipt, emailed store twice, no response

31 grudnia 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.

Oceniono na 5 z 5

Such friendly and helpful staff and…

Such friendly and helpful staff and amazing bargains to be had at the closing down sale at ProCook in the Morpeth Dobbies concession. It's such a shame they are all being made redundant, because of the failure of the garden centre they were attached to. One told us she worked there because of the friendliness, meeting and chatting with all sorts of folk, she didn't really need the money. Says it all.

28 grudnia 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

We appreciate your kind words about our staff and the bargains you found during the closing down sale. It's truly heartwarming to hear that our team members enjoyed the friendly atmosphere and interactions with customers. We understand the disappointment surrounding the closure and the impact it has had on our employees. We value their dedication and contributions and wish them all the best in their future endeavors.

Oceniono na 5 z 5

Get the knives out

Very helpful and pleasant staff at such a busy time of year, patiently listened to what I required and found what was ideal for me.
Thank you.

22 grudnia 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

Thank you for your kind words! We are so glad to hear that you had a positive experience and found our staff helpful and pleasant. We strive to provide our customers with excellent service, even during busy periods. We appreciate you taking the time to share your feedback.

Oceniono na 5 z 5

Heighleygate Shop

Bought some glasses at Heighleygate , beautifully clean and sparkly shop. Service very friendly and helpful.

20 grudnia 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

Thank you for your kind words! We are delighted to hear that you had a positive experience at our Heighleygate location. We strive to maintain a clean and welcoming environment for our customers, and we are proud of our staff's commitment to providing friendly and helpful service. We appreciate you taking the time to share your feedback.

Oceniono na 5 z 5

Pleasant assistants who checked inside…

Pleasant assistants who checked inside the packaging that everything was correct. Good quality goods and attractive displays.

19 grudnia 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

Thank you for your kind review! We are delighted to hear that you found our assistants helpful and our goods to be of good quality. We strive to provide our customers with a positive and enjoyable shopping experience, and we appreciate you taking the time to share your feedback.

Oceniono na 5 z 5

Excellent service

Excellent service, lady serving great knowledge and informative about knives we wanted to buy
Bought 2 different set knives

19 grudnia 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide excellent service and knowledgeable staff, so we're delighted to hear you found our team helpful. We're glad you found the perfect knives for your needs.

Oceniono na 5 z 5

Dinner service

The girl who dealt with us was very helpful and couldn’t have been more friendly. Excellent.

11 grudnia 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

We are so glad to hear you had a positive experience with our team. We strive to provide excellent customer service and appreciate your kind words.

Oceniono na 5 z 5
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

Thank you for your kind words about our staff. We appreciate your feedback and are glad to hear that you found them helpful and pleasant. We strive to create a welcoming environment where our customers feel comfortable and supported.

Oceniono na 5 z 5

Great staff

13 grudnia 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Oceniono na 5 z 5

Ordering and delivery were quick and…

Ordering and delivery were quick and easy. The packaging was excellent and of course I rather like the pans I ordered.

13 grudnia 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

Thank you for your positive review! We're thrilled to hear you had a smooth and enjoyable experience with your order. We strive to provide our customers with high-quality products and a seamless shopping experience. We appreciate your kind words and hope you continue to enjoy your pans.

Oceniono na 5 z 5

Excellent Customer Service

Love this shop, we went in with a rough idea if what I wanted but without a clue what it looked like.
A very attentive customer service guy knew exactly what it was I was looking for, with loads of advice that helped me build up a great gift for my son.

10 grudnia 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

We're so glad you had a positive experience in our shop! It's wonderful to hear that our customer service representative was able to help you find the perfect gift for your son. We strive to provide our customers with the best possible service and advice, and we're thrilled that you were happy with the outcome. We appreciate your kind words and hope to see you again soon!

Oceniono na 5 z 5

very friendly staff member who advised…

very friendly staff member who advised on the right product for us.

29 listopada 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

Thank you for your kind review! We are delighted to hear that you found our staff member friendly and helpful. We strive to provide our customers with excellent service and are glad you had a positive experience.

Oceniono na 2 z 5

Inexperienced staff…

2 young people in charge no idea about function of products, whether in stock or not. On this occasion hopeless, usually more established staff with an abundance of information to guide you.

24 listopada 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store

Oceniono na 4 z 5

The gentleman serving me was very…

The gentleman serving me was very helpful, nothing too much trouble . The only thing he hadn’t been taught how to do refunds so I had to return later that day but not a problem all sorted on my return.

20 listopada 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

We appreciate your kind words about the helpful service you received. We're sorry to hear about the inconvenience with the refund process. We're always striving to improve our customer experience and will take your feedback into consideration.

Oceniono na 5 z 5

Excellent service.

16 listopada 2024
Logo ProCook - Morpeth

Odpowiedź od ProCook - Morpeth

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej