We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... Zobacz więcej
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Zobacz więcej
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I bought two pans at Bluewater. Had a great experience. The attendant was great, gave me all information I needed. I went to buy 1 pan and ended up buying 2 and a couple of small items. Very please w... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Zjednoczone Królestwo
4,8
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Items were okay staff at the store not…
Items were okay staff at the store not so. Seemed judgy and unbothered but also bored.
6 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We appreciate your feedback and time. We'll address the staff's behavior to ensure a better experience for our valued customers.
Odpowiedź od ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
The lady on the till was very helpful
The lady on the till was very helpful, keeping aside my various items until I’d selected everything I wanted as it was too much to carry.
I must admit, it was lucky I had the batteries for the scales I’d bought - as none came with the scales.
3 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We're glad the team member was so helpful! We appreciate your feedback and are sorry the scales didn't include batteries. We'll look into this. Thanks for letting us know.
Odpowiedź od ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Helpful Staff in Bluewater Shop
4 kwietnia 2026
Helpful and knowledgeable staff
I needed help to choose the right kitchen tools and a staff member arrived and guided me to buy the right one.
That was not only was this helpful but it saved me time.
Thank you
3 kwietnia 2026
Very helpful staff
Very helpful staff. Patient and accommodating; boxing up my purchase for easier transport.
2 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We appreciate you sharing your experience with us! We're so happy to hear that our staff was helpful, patient, and accommodating to your needs.
The staff were very helpful
The staff were very helpful. And we find what we were looking for easy.
2 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and you found what you needed.
Odpowiedź od ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Store clean and well laid out
Store clean and well laid out. Easy to find the items I wanted and staff friendly and helpful.
30 marca 2026
Odpowiedź od ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you liked our clean, well laid out store and friendly staff.
Great quality, huge selection.
A huge selection of products on display, I was easily able to match a new frying pan to two other pans I bought in Bath and online. Prices were OK. Quality as ever very high. Pans are very tough and the non stick is great with no apparent wear to my other pans after 3 years.
11 marca 2026
Odpowiedź od ProCook - Bluewater
We're happy to hear that you found a matching frying pan and that you're pleased with the quality and non-stick performance of our products. Thank you for sharing your positive experience!
Excellent customer service
Excellent customer service! Needed to exchange something I had bought online ( my mistake in buying the wrong item!) . All exchanged with no fuss. I also came away with some extra items which the assistant was helpful in showing me but then leaving me to decide without pressure.
21 marca 2026
STAFF VERY FRIENDLY AND HELPFULL
28 marca 2026
Odpowiedź od ProCook - Bluewater
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
The person who served me was so lovely
The person who served me was so lovely! Made me aware of deals, and carried all of the stuff to the till so we could keep shopping. Super friendly and useful!
23 marca 2026
The staff were very helpful and…
The staff were very helpful and informative, they really knew the products which was useful to be able to make a decision. The displays were really helpful and laid out in such a way it was easy to see everything we were looking at. We bought some knives for our workplace and didn't want to spend to much, I was impressed that even these knives that were in the cheaper range came with sheaths.
21 marca 2026
Odpowiedź od ProCook - Bluewater
We appreciate your positive feedback! We're happy to hear that our staff were helpful and informative, and that the displays were easy to navigate. We're also glad you were impressed with the quality of our knives.
Odpowiedź od ProCook - Bluewater
We appreciate you letting us know our assistant was friendly and helpful; it means a lot to our team.
Shopping at ProCook Bluewater
Had to purchase some new and extra Kitchen utensils and they had a wide range available to choose from and assistant was very helpful when asked for advice.
20 marca 2026
Odpowiedź od ProCook - Bluewater
We're delighted to hear that we had a wide range of kitchen utensils available for you! We're also glad that our assistant was very helpful when you asked for advice. Thanks for your review!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.