We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... Zobacz więcej
I bought two pans at Bluewater. Had a great experience. The attendant was great, gave me all information I needed. I went to buy 1 pan and ended up buying 2 and a couple of small items. Very please w... Zobacz więcej
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Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Zjednoczone Królestwo
4,8
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Assistant was so helpful,knew exactly…
Assistant was so helpful,knew exactly what I was looking for and led me in right direction will be back
7 maja 2026
Odpowiedź od ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our assistant was helpful and knew what you were looking for.
Odpowiedź od ProCook - Bluewater
We appreciate you sharing your experience. We're so happy to hear that you were impressed with the advice about the wok you purchased!
Odpowiedź od ProCook - Bluewater
Thank you for your kind feedback
I am very disappointed
I am very disappointed. I have bought a magnet knife set and the magnet holder was damaged below when I open. It is is a real hassle for me to go to shop again and exchange.
Don’t expect this service from pro cook that the sales people would have been packed me a broken damaged product for me. It is going to cost my time and money again which i struggle to manage.
9 maja 2026
Odpowiedź od ProCook - Bluewater
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
The grinder does not grind the coffee…
The grinder does not grind the coffee fine enough to produce a good espresso in the 0 setting !
10 kwietnia 2026
Odpowiedź od ProCook - Bluewater
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Odpowiedź od ProCook - Bluewater
We're glad our team was friendly and knowledgeable.
Items nicely displayed
Items nicely displayed, and the person who served me was warm and friendly
8 maja 2026
Odpowiedź od ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our items nicely displayed and our staff friendly.
The girl that served me was so helpful…
The girl that served me was so helpful and friendly
4 maja 2026
Odpowiedź od ProCook - Bluewater
We're so happy our team was helpful and friendly.
Great service and wide range of…
Great service and wide range of knives/knife blocks to choose from.
7 maja 2026
Odpowiedź od ProCook - Bluewater
We're delighted you found our service great and our selection wide. We appreciate your positive feedback!
Was looking for a set of steak knives…
Was looking for a set of steak knives staff was very helpful. Good selection and price very reasonable. Will shop there again if a specific item is required.
6 maja 2026
Odpowiedź od ProCook - Bluewater
We're happy to hear our staff was very helpful and that you found a good selection at a reasonable price. We appreciate your positive feedback and look forward to your return.
A good shopping experience
I shopped in Bluewater. The sales assistant told me I had missed a special offer and then showed me my options. Extremely helpful. A lovely shop and having friendly assistance makes all the difference.
4 maja 2026
Odpowiedź od ProCook - Bluewater
We're so glad you had such a positive experience at our Bluewater shop! It's wonderful to know our team was helpful and friendly. We appreciate your kind words.
Very helpful and pleasant they didn’t…
Very helpful and pleasant they didn’t over crowd you as you walked in the door.& they didn’t rush us while we were making our minds up
3 maja 2026
Very helpful and polite staff
26 kwietnia 2026
First time in the store
First time in the store. Very helpful staff. Impressed with a very large display of reasonably price kitchen equipment. Would most definitely visit again
28 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We appreciate you letting us know our staff was helpful and attentive; it means a lot to our team.
Great experience
Clean, bright and airy premises. Wide range of quality items. Friendly helpful staff.
27 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our premises clean and our staff helpful.
Very helpful Member of staff
Very helpful Member of staff - was able to find us a box set ( her suggestion) which saved us money.
Really pleased with our purchase.
Looks expensive at a sensible price
22 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful in finding a box set that saved you money. We're also pleased you are happy with your purchase.
The person on the till absolutely rude…
The person on the till absolutely rude .My little 2 yrs old girl was exploring with me while i was looking for something specific to buy and than she took and had one of the silicone spacula and licked it .When i went to pay for my pan the lady gave me the rude look asking if im buying the spacula also.i told her i am not buying and she said well she had it in her mouth.Well she is 2 yrs old and its normal to have things like this and sometimes you cant explain two a little one that its not ok.But definitely not ok for the lady to take it and hold it and express how she is discussed by just holding it and trying to push me to buy it.She should have better customer service and i will def not buy from this shop anything anymore.its not kids friendly
21 kwietnia 2026
Odpowiedź od ProCook - Bluewater
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Doświadczenie Trustpilot
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