I think that regular $14.95 shipping is excessive. I would think twice before ordering. Also is very sad how you can’t find anything Campagnolo here. Before when I built my bikes I bought all my cam... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've bought a few things from pro bike kit so far and everything has been delivered on time and worked/fit perfectly. Prices have been great, much better than my local store and that's after delivery.... Zobacz więcej
Reakcja na opinię
The price! The fastest delivery times for overseas bike parts! My only hope is that probikekit receives more stock soon, because the things I want seem to keep getting sold out with no sign of being... Zobacz więcej
Reakcja na opinię
Unfortunately my order arrived damaged but after contacting Pro bike kit a replacement was arranged and has now been dispatched to me. Sometimes things go wrong but how they are dealt with by a compan... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Dane kontaktowe
Meridian House, Gadbrook Park, Gadbrook Way, Northwich, CW9 7RA, Zjednoczone Królestwo
- 0161 813 1710
- www.probikekit.com
4,3
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
easy online experiece
15 marca 2024
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sad not to find Campagnolo
I think that regular $14.95 shipping is excessive.
I would think twice before ordering. Also is very sad how you can’t find anything Campagnolo here. Before when I built my bikes I bought all my campagnolo groups here including my campagnolo wheels.
31 stycznia 2024
Odpowiedź od Pro Bike Kit
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Got what I wante
4 grudnia 2023
Odpowiedź od Pro Bike Kit
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Steer Clear of Probikekit
I've been a month waiting for Probikekit to arrange a collection for the faulty wheel they sold me.
Two agreed dates have come and gone.
They don't answer emails.
1 star is too generous, this is horrible company to deal with.
24 października 2023
Opinia niezależna
Odpowiedź od Pro Bike Kit
Hello,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Relations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Easy to find what I was looking for
Easy to find what I was looking for. Fair price on item.
29 lipca 2023
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Fast and reliable
17 lipca 2023
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
AVOID LIKE THE PLAGUE
I’d give ZERO stars if that was an option. Horrible policies, terrible customer service, impossible to get in touch with them. I will never ever use them again no matter how good the deal might be.
“Date of experience” is really a 2 month span of going in circles with them regarding a return. Which I’m currently stuck with.
8 lipca 2023
Opinia niezależna
Odpowiedź od Pro Bike Kit
Hi Shar.
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
What a roller coaster (in a bad way)
What a roller coaster
I ordered a frame set from PBK in late March. The web site’s nice. The order was easy. The bike came within a week in perfect condition.
Prior to arriving, DHL collected $125 CAD from me for import duty (I’m in Canada).
As I unwrapped the frame, I saw that it was a 51 cm frame….I ordered a 54. Oops…. human error… oh well.
I contacted PBK right away and they apologised and told me they’d arrange & cover the return.
I asked about the import duty, if I’d get that back too (their mistake… equal to £75… included a screenshot of my receipt). The response-
“… unfortunately, we would be unable to pay the duties fees for the delivery, but will cover the returns cost as this was our mistake. The dispatch fees are implemented by the courier, apologies for this.”
This alone ends my doing business with PBK again. It was THEIR mistake!?
Sadly, there’s more.
So, the return went without a hitch. FedEx was arranged by them and they collected the re-boxed frameset.
Time went by…. waiting for my refund. By mid-April, I contacted PBK to inquire about my return.
They “appear” not to have it yet…
“If your tracking confirms that this has been delivered…”
“ If after 14 days you have still not received your confirmation, please forward your proof of postage/ tracking details and we will be happy to look into this for you.”
WHAT!? PBK arranged the return (The HUB- who owns PBK, actually arranged it).
So, it’s on me to prove to you that I’m not a crook. Now I feel like a crook! This isn’t fun doing business with PBK. Not easy at all.
Funny note here. I couldn’t find my paperwork… took some time to eventually find an email from the lady at The HUB with all the details including tracking. Meanwhile, I’ve inquired again (May 19!).
Tracking showed that the frame was returned 2 days after it was mailed to the warehouse in Cheshire, England, signed for at 9:42 AM.
I contacted PBK with this and asked for my refund.
Really long story a bit shorter, I had to contact them 3 more times over a couple more weeks before I got my $805 back (“we are still chasing this and checking in our warehouse). So, they can’t return a customer’s money till they find the item that they clearly have??
Bizarre. Not a good experience. And I’m still out $125 CAD because THEY made a mistake.
Drew
London Ontario Canada
Addendum:
below, you will read the reply from PBK that gives the impression that they have “resolved” something with me. Other than getting my $ back for the purchase, there is nothing to add. I am still out the $125 in import fees for THEIR mistake. Even shady-er than I thought they were.
12 czerwca 2023
Opinia niezależna
Odpowiedź od Pro Bike Kit
Hello Drew,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Great selection and price
Great selection and price. Easy checkout. Always look forward to getting their emails.
17 czerwca 2023
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ordered 2 tyres
Ordered 2 tyres, got only one (out of stock) without letting me know... if I knew, I could choose whether to make the purchase, to cancel, or maybe add another one...
Purchased not for the first time, always satisfied, sorry for this time.
Update, got refond 🙂
21 maja 2023
Odpowiedź od Pro Bike Kit
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Was very easy
Was very easy. When I purchase an item like a bike jersey I hope you can suggest matching bib gloves etc
23 maja 2023
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
ProBikeKit has what I need and at great…
ProBikeKit has what I need and at great prices. Shipping is reliable and quick. I wish I could visit and browse the store, but am very far away. Thanks for offering great equipment, keep it up, I'll be back!
20 maja 2023
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
You guys get my orders right and…
You guys get my orders right and shipped. I am very pleased with your service!
17 maja 2023
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Love to buy in Pro bike kit!
16 maja 2023
Odpowiedź od Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Doświadczenie Trustpilot
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