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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

A cheap con operation in which people fill out a request for a private charter, but instead they get rung by salesmen trying to sell them fractional ownership in planes. Avoid at all costs. Cur... Zobacz więcej

Oceniono na 4 z 5

Thank you Eric Callahan for for help with our booking, many questions, perfect size jet, and follow-up. We flew our 90 year old Dad -(hadn't flown in 20 years) the pilots were amazing, made him fee... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Avoid like the plague, terrible customer service, disorganised and don’t respond to calls or emails. I had a very bad experience dealing with them. Maybe the good reviews on here had a different count... Zobacz więcej

Oceniono na 5 z 5

Just returned from Mallorca to UK. Everything perfect . Detail pre flight most efficient. All emails answered by return. Thanks Apolina/Lucy/Freddie and George. Crew extremely friendly . Captain Ugo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

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Informacje przekazane przez różne źródła zewnętrzne

The leading booking service for global private jet charter.


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3,2

Średnia

Wynik TrustScore: 3 na 5

967 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Très bonne société

Très bonne société. Que ce soit pour la recherche de la meilleure option de vol et jusqu'au feedback. Je recommande PRIVATE FLY

17 lutego 2021
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Odpowiedź od PrivateFly

Merci pour votre retour et votre recommandation. C'est un plaisir d'avoir pu trouver pour vous la meilleure option de vol parmi le très grand choix de jets auquel nous avons accès.

Bien cordialement,
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Excellent VIP service

Excellent VIP service

Easy to book, the team kept us regularly updated, highly recommend.

16 lutego 2021
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Odpowiedź od PrivateFly

Thank you very much for your review. The team always remain available and look forward to having the opportunity to be of service again.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

All Perfect !

All Perfect !
The pilots and The lady who care about us, Deborah, very profesional !!

15 lutego 2021
Opinia niezależna
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Odpowiedź od PrivateFly

It is really lovely to read about Deborah, I know she was thrilled to be of service. Thank you very much for your review.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

PrivateFly did an excellent job

PrivateFly did an excellent job for us, arranging a flight at short notice.
Thanks guys.

15 lutego 2021
Opinia niezależna
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Odpowiedź od PrivateFly

Thank you for choosing PrivateFly Mark, it was a pleasure to be of service and it is wonderful to hear that we could assist at such short notice.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Excellent Costumer Service

PrivateFly offers great choice of aircrafts, very competitive pricing and excellent costumer service. The team really strives to ensure a smooth flight experience.

6 lutego 2021
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Odpowiedź od PrivateFly

Thank you very much for your kind review PK. I am thrilled that we could be of service and look forward to future opportunities.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Excellent service with great…

Excellent service with great responsiveness. Got us out Venice on very short notice despite of severe Covid-19 restrictions.

3 lutego 2021
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Odpowiedź od PrivateFly

It was an absolute pleasure to assist under such difficult circumstances. I am delighted that our 24/7 team could support your requirements. Thank you for your review.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Super service - will use again and again

Again, just to thank you all for your help in arranging this flight. Directly from our client: -
“It was an amazing experience, the crew were lovely. Plane was very comfy and loads of room. Very smooth flight dogs very happy”

1 lutego 2021
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Odpowiedź od PrivateFly

Thank you very much, it was a pleasure to assist with all your requirements and we are so pleased that they had such a wonderful experience. We look forward to your next trip!

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

The procedure of cooperation with…

The procedure of cooperation with PrivateFly was good from the very beginning till the end of flight. Very helpful manager, good aircraft, polite and professional crew. We will flight with them in future, surely

26 stycznia 2021
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Odpowiedź od PrivateFly

Hi Liliana, We are thrilled with your feedback and review and delighted to have been able to meet your requirements. We are already looking forward to your future flights and remain available.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Excellent

Excellent. Ben Hardy & the team worked tirelessly to make the impossible possible. Have used PrivateFly multiple times around the world. They’re quite simply the best.

16 stycznia 2021
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Odpowiedź od PrivateFly

Thank you for such a wonderful review, I know Ben is delighted and it is a pleasure. We can't wait for your next flight.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Amazing customer service!

Great experience throughout! The team is very responsive in answering queries and the fact you're assigned a dedicated contact on their end definitely helps. Highly recommend!

9 stycznia 2021
Opinia niezależna
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Odpowiedź od PrivateFly

Thank you very much for your review Hugh! The team are always here for you and I am delighted you had such a great trip.

Kind Regards
Freddie

Oceniono na 5 z 5

Excellent service from start to finish

I have used Private Fly a number of times and this most recent occasion continued to be an fantastic experience. I worked again with Nicholas Combes who is incredibly responsive, super helpful and a pleasure to deal with. Then the brilliant Client Services Team finished off the details of the booking. On this return trip Apolina and Chloe were incredibly helpful and so patient with all the changes I had to make! The flight team on board were also faultless. I have no doubts at all that we will be booking with them again soon. Thanks so much to all the team :)

7 stycznia 2021
Opinia niezależna
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Odpowiedź od PrivateFly

Thank you for your review Esther! It is always a pleasure for the team and we will always be here for you. We are excited for your next trip already.

Best Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Absolutely brilliant

My husband, our four cats and I have recently emigrated to Denmark. Our booked travel arrangements fell through shortly before we were due to leave the country, which caused a few issues.

In our search for a solution, I came across PrivateFly, gave them a ring and the result was that we arrived in Denmark on the day we needed to be there.

Elliot found us a plane flying from our nearest airport with enough space for the cats to each have their own seat (in carriers). Everything was organised to perfection by Elliot and his team. We travelled on the day the sale of our house completed and the very efficient Danish removal men finished loading much earlier than they had estimated. One phone call and we flew two hours earlier than planned. A taxi had also been booked by PrivateFly and there was another waiting at Roskilde.

Emigrating during a pandemic was quite stressful, but PrivateFly definitely had our back. Everything was arranged by the team, it was so smooth and quick, we could all travel together and although the cats hated every minute of it, the anxiety lasted a mere 1 hour 20 minutes and they were soon tucked up in a cattery.

I cannot thank Elliot and the team enough and I cannot recommend PrivateFly enough!

5 stycznia 2021
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Odpowiedź od PrivateFly

Dear Nynke,
Thank you for your review, I am so pleased to hear that we were able to assist with the relocation and that we were able to minimise the time the cats had to spend travelling. It was lovely to work with you and wishing you all the best in Denmark.
Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Travel doesn't get any easier than this

Elliot and the CSM Team were outstanding to work with. The entire trip could not have been any more easy. From coordination to day of travel, everything was flawless. The flight crew and aircraft was excellent as well. Absolutely the easiest travel I have ever done. Well done, PrivateFly!

4 stycznia 2021
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Odpowiedź od PrivateFly

Thank you very much Kelly! I am delighted that you had such a wonderful trip and we all hope to have the pleasure of flying you again soon.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

We had a great flight on our way in/out…

We had a great flight on our way in/out to Geneva from Biggin Hill. The attendance, welcoming of the ground staff, the professionalism of the crew, was first class. The plane was immaculate, and the catering very good. Nice detail from the team having thought about some dog treats for our dog. Although appreciated a very fluid communication especially during this complicated period, with threat of borders closure, and having to be ready to find alternative route on our way back. Highly recommended service.

31 grudnia 2020
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Odpowiedź od PrivateFly

Dear Jean Michel, Thank you very much for your kind words. It was a pleasure to be of service and we certainly do love it when pets get to also travel. We look forward to flying you again soon.

Best Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Everything was quick and easy

Everything was quick and easy, documents were dealt with before flying and the service was excellent at Departure, during the flight and at arrivals.

30 grudnia 2020
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Odpowiedź od PrivateFly

Thank you Nigel, it is great to hear about your experience and it was a pleasure to fly you. We very much look forward to the next opportunity.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

They did what they promised in very…

They did what they promised in very difficult circumstances
They communicated effectively

25 grudnia 2020
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Odpowiedź od PrivateFly

Dear Marie Louise, thank you. I am very pleased that the team were able to assist you so effectively. It is incredibly important especially in these challenging times. We hope to be of service again soon.

Best Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

What an excellent flight we had today

What an excellent flight we had today. Aircraft was immaculate - the crew were smart, attentive and brilliant. I must congratulate you all on a great flight (snacks were lovely too!).
J.H.

18 grudnia 2020
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Odpowiedź od PrivateFly

Thank you very much for taking the time to write this review Justin. It is wonderful to hear about your flight. I hope that we may have the chance to be of service again soon.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Great service

Great service, super fast response, and you can pay with Bitcoin!

18 grudnia 2020
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Odpowiedź od PrivateFly

I am very pleased we could assist Lucas and delighted that you could benefit from the Bitcoin payment option. Wishing you all the best.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

my flight experience

Great team, Great Flight

15 grudnia 2020
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Odpowiedź od PrivateFly

Many thanks Mark, it is a pleasure to be of service on your flights.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

thanks

My wife and I would like to convey our thanks for the excellent service provided by your company. Our flights and onward transportation were organised to perfection and went without a hitch, even the earlier than planned return. We would like to put on record the standard of service provided by every member of staff we encountered from the office cleaner to the pilots, all performed their duties with a smile and welcoming attitude. Many thanks to all.

11 grudnia 2020
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Odpowiedź od PrivateFly

Thank you Robert, it is such a delight to read your review. The team are passionate about delivering an outstanding experience and I am thrilled that you enjoyed the service.

Happy Christmas.

Kind Regards
Freddie Judge
Client Services Manager

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