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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

A cheap con operation in which people fill out a request for a private charter, but instead they get rung by salesmen trying to sell them fractional ownership in planes. Avoid at all costs. Cur... Zobacz więcej

Oceniono na 4 z 5

Thank you Eric Callahan for for help with our booking, many questions, perfect size jet, and follow-up. We flew our 90 year old Dad -(hadn't flown in 20 years) the pilots were amazing, made him fee... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Avoid like the plague, terrible customer service, disorganised and don’t respond to calls or emails. I had a very bad experience dealing with them. Maybe the good reviews on here had a different count... Zobacz więcej

Oceniono na 5 z 5

Just returned from Mallorca to UK. Everything perfect . Detail pre flight most efficient. All emails answered by return. Thanks Apolina/Lucy/Freddie and George. Crew extremely friendly . Captain Ugo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

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The leading booking service for global private jet charter.


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3,2

Średnia

Wynik TrustScore: 3 na 5

967 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I had a very good experience from the

I had a very good experience from the firs day I contact them .. I’m very happy from the office I talk to couple days and the fly very professional all of them ... thanks again ... especially Axel who organized everything 😉

30 marca 2021
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Odpowiedź od PrivateFly

Thank you for your kind words and taking the time to leave a review. We have passed your feedback to Axel, he sends his thanks and best wishes. It was a pleasure working with you and we look forward to having you on board again soon.

My best regards,
Chloe Heathfield
Senior Client Services Executive

Oceniono na 5 z 5

Beautifully cooperative and excellent…

Beautifully cooperative and excellent service in every way.
From the onset of my phone and email communications with PrivateFly I felt in safe and professional hands. They are efficient, friendly, very attentive and responsive. This flight I arranged was for my parents who are in their early 80s and they were absolutely delighted with the exceptional service, the attentive support at the airports and during their flight from the UK to Switzerland. I would have no hesitation whatsoever in highly recommending PrivateFly.

29 marca 2021
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Odpowiedź od PrivateFly

Dear Nadia, thank you for such a kind review. It was a pleasure and we were delighted to be able to be of service. We look forward to your future flying.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Smooth flights from Oradea to Munich…

Smooth flights from Oradea to Munich and back.
Plane was very clean and in good technical conditions.

Very helpful, friendly and professional crew.

29 marca 2021
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Odpowiedź od PrivateFly

Thank you, I am pleased that the team and flights met your requirements. We hope to have the pleasure of flying you again soon.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Excellent experience from beginning to…

Excellent experience from beginning to end. The captain Ben and his co pilote Christina were very helpful and very pleasant. Enjoyable flight , very comfortable seats ! Absolutely delighted !

26 marca 2021
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Odpowiedź od PrivateFly

I am thrilled that you had such a wonderful journey. Thank you for such a great review and we remain at your disposal.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

BCN.GVA

Every I asked (sweets, catering, champagne...) was there. Pilots have been very nice, a pleasure to fly from barcelona to geneva.

23 marca 2021
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Odpowiedź od PrivateFly

I am pleased that you enjoyed the flight, thank you for your kind review and we look forward to your future flights.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

I booked a flight from Aruba to Turks…

I booked a flight from Aruba to Turks through Privatefly my representative was Axel he is totally amazing professional and went out of his way too check up on me and my family making sure everything was ok , the plane exactly like described very good and the captain and co-pilot were amazing they came too the lounge too introduce themselves and asked us if we had any questions or concerns, great great experience thank you Axel and all Privatefly associates that help us , definitely use them again

22 marca 2021
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Odpowiedź od PrivateFly

Thank you for such a great review. I know that Axel and the team really appreciate your kind words and we look forward to the opportunity to be of service again.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Incredible service

Incredible service, everything was enjoyable and thoughtful.

20 marca 2021
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Odpowiedź od PrivateFly

Thank you very much Erik for such great words. I am thrilled that you enjoyed the service and we can't wait to look after you again soon.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Outstanding service and support from…

Outstanding service and support from the whole team from booking to admin to flight and transfers. Excellent communication throughout and our anxieties were managed. Our trip was somewhat challenging because of Covid restrictions, entry permits, ministry bureaucracy etc. and PrivateFly worked with everybody to make our trip happen with minimum stress to us. Would definitely recommend them and we will use them again ourselves based on our experience. We thoroughly enjoyed the flight and thank everybody involved for facilitating.

19 marca 2021
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Odpowiedź od PrivateFly

We are so pleased that you had a wonderful flight, the team thoroughly enjoyed assisting with the preparations for your flight. We really look forward to having the opportunity to do so again and hopefully with less restrictions in the future. Thank you for your kind words.

Best Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Outstanding customer service

Outstanding customer service, no problem too large or small - Fillippo super efficient!

15 marca 2021
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Odpowiedź od PrivateFly

It is always a pleasure and it is brilliant that Filippo could support your requirements, I know he is delighted. Thank you for your review and we look forward to your future flights.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Point to point first class!!!

We used PrivateFly for a significant and important business meeting. From the get go the service was excellent. Quote, admin, pilots, aircraft and timing was first class. I cannot speak highly enough of the service we received, and most importantly the safety, which is obviously key.

12 marca 2021
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Odpowiedź od PrivateFly

Thank you Giles, I am thrilled that we were able to assist with such an important journey. Safety is at the heart of what we do and I delighted that this shone through. We hope to be of service again soon.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Honest Feedback per your instructions

Honest Feedback per your instructions: I researched no less than 7 jet companies and I have had a membership with an 8th jet company for 4 years.
My three Sons, their wives and one granddaughter just returned from Turks and Caicos from Colorado and Michigan. Because of the lousy service from the jet company I belonged to was so disappointing, (consistent with comments on two dependable websites), I began my research lasting more than half year. PrivateFly stood out in positive comments repeatedly. Most impressive to me: I believe I understand this company launched in 2008 and survived the Great Recession in this industry!
Next came the capability of the pilots and safety of aircraft. We live in the Rockies and safety for my entire family was Paramount! I learned that the PrivateFly pilots exceed the Argus and even greater elevated level of requirements.
Please note: I was once in Aviation and the charter business... The level of CONSISTANT, gracious, professional, care has been exponential.
The Covid issue was profound in another country. PrivateFly filled out our documents and submitted forms for us for success at every turn. PrivateFly let me select my own caterers.
I'm 67yo, founded a travel agency and again chartered aircraft. The level of Caring and Service is unsurpassed! Ready for the Kicker?! Out of the 8 OTHER companies, Axel and his team at PrivateFly found the MOST REASONABLE PRICE ACROSS THE BOARD!
Cannot recommend highly enough!!!

1 marca 2021
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Odpowiedź od PrivateFly

Dear Sunny,
Thank you for such a kind review. We fully appreciate you taking the time to write this and I am delighted that the team were able to provide you with all that you required for your journey. We thoroughly look forward to your future travel and it is wonderful to hear this from someone so familiar with the industry.
Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Having been let down and lied to by…

Having been let down and lied to by commercial airlines numerous times during the Covid pandemic is was a god send to talk to a company that understood the importance of knowing what can and cannot be done when it comes to travel in these difficult times. Both Nick and Gareth made a potentially complicated trip simplicity itself. Simply magical!

28 lutego 2021
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Odpowiedź od PrivateFly

Thank you very much for your wonderful review. With each flight being tailored we are delighted to be able to focus on your specific travel needs and it is great that Nick and Garreth were able to provide you with the solution you required. We hope to be of service again.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Difficult trip sorted out

Especially know in this corona panic climate it can be very challenging to go from A to B. We had a medical emergency and privately dealt with all nessesary documentations and permissions so that the trip went very smooth. I used this company a lot but Especially this trip showed that you need a reliable aviation partner!

28 lutego 2021
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Odpowiedź od PrivateFly

Thank you very much for the kind review Adrian. The team were delighted to be able to make your trip happen. We hope for some easier times ahead and look forward to your future flights with us.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Fantastic service end to end

Fantastic service end to end! So very grateful for the ease at which the team got our last minute journey sorted for us.

Thank you.

27 lutego 2021
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Odpowiedź od PrivateFly

Thank you Ben, the team will always be available and it is wonderful that the arrangements could be made so quickly for you. We hope to have you onboard again soon.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

The sky is their limit

Private Fly offered us an excellent service. At our first contact, while we prepared our travel, once in the air and even after, they followed up on everything.
Very smooth communication, that's for sure!

Despite Covid 19 regulations, we felt we were in reliable hands.

We highly recommend their professionalism. The sky is their limit...

26 lutego 2021
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Odpowiedź od PrivateFly

Thank you very much Fred, we are certainly facing some challenging times but we are here to guide you through the requirements and I am delighted that the team could support your needs. We are looking forward to your next flight and are always here.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Thank you very much

Thank you very much. It was a great flight and I felt very safe.Very nice plane indeed.
I appreciated the kindness and the savoir-faire of the pilot and co-pilot.
Best regards
Esther Michelle Nissato Paschier

25 lutego 2021
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Odpowiedź od PrivateFly

Thank you Esther, it is an absolute pleasure. Your kind comments have also been passed on to the pilots. I am delighted you had such an enjoyable flight.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

The team at PrivateFly was terrific

The team at PrivateFly was terrific! They coordinated a trip, sent all the details and helped us with an incredible experience. We will be using them for our future charters. Everyone on the team was responsive, thorough and helpful - three traits we value highly.

24 lutego 2021
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Odpowiedź od PrivateFly

Thank you Travis, I can't tell you how great it is to read your review, the team are thrilled. We look forward to being of service again to you soon.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Satisfied client

The PrivateFly team was able to quickly arrange a flight to our destination. Communication was spot on, and the whole experience smooth and enjoyable.

22 lutego 2021
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Odpowiedź od PrivateFly

Thank you very much Kiril, quick communication is so important for us and I am delighted that you had a great flight.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

first flight with privatefly

great service from all of the privatefly team on making this flight happen! not an easy feat given this was my first flight after purchasing a card and required certification of a new provider in Morocco.

I have to add that the entire process, from discovery to purchase to on-boarding, led by Steven, was one of the best sales and service experiences I've encountered in any industry. easy, efficient, and very professional! I'm looking forward to future flights and a long relationship.

rhr

19 lutego 2021
Opinia niezależna
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Odpowiedź od PrivateFly

Thank you Rawleigh for your kind review. It is an absolute pleasure and we are very pleased that we were able to find the right solution for your first flight with us. We are certainly looking forward to many more.

Kind Regards
Freddie Judge
Client Services Manager

Oceniono na 5 z 5

Magnifique expérience

Superbe expérience! pleinement satisfait de l'assistance et du service de l'équipe avant, pendant et après le vol. Je recommande!

19 lutego 2021
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Odpowiedź od PrivateFly

Nous sommes ravi d'avoir pu vous offrir une superbe expérience. Au plaisir de recommencer prochainement,

Bien cordialement,
Freddie Judge
Client Services Manager

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