Primark Recenzje 

I thought it would be heard better here than contacting customer service which I imagine would be as useless as when I've spoken to in-store managers.

Firstly, I do like Primark. Many of us have become Primark shoppers in one way or another. For years I have bought bits there quite happily. I am writing this review to let Primark know that they need to do some quality investigations as I have noticed products have deteriorated in quality. The dye does not seem to be fixed on all products.

Examples are:
-The black eye mask currently on sale left trails of black dye across multiple bed sheets. As they were in hotels, I have no idea if they were able to remove it but I had to apologise to a couple of hotels and offer payment after realising it was the mask. Needless to say I threw the mask away immediately.
-The 5 packs of black socks that I've been getting for over 10 years now seem to dye my feet black.
-Black flips flops also dyed my feet black.

Surely this is a health and safety issue? Please check the quality controls as something is going wrong here.

Lastly, I have noticed that in a huge Primark store with 90% female staff they often put the 10% male staff on the female underwear section. Why? When I challenged the manager about this he said he couldn't discriminate between the genders. This is ridiculous. What woman wants to talk to a teenage boy about their underwear?!
Every other section had female employees so this is just woke nonsense. If he wasn't discriminating he'd put a female there! You will lose sales any time there is a male in the female underwear section. And, I'm no prude.

Doppelabbuchung seit 6 Wochen nicht erstattet, trotz schriftlichem Nachweis!!
Am 12.02.2026 kam es in der Primark-Filiale in Kiel zu einer Doppelabbuchung von 43,50 € durch einen Fehler des Kassensystems. Mitten im Bezahlvorgang fiel die Kasse einfach aus. Die Mitarbeiterin wirkte überfordert und eine zweite Mitarbeiterin meinte, das käme schon mehrfach vor. Sie forderte mich auf, erneut zu zahlen, und bestätigte den Vorfall schriftlich auf dem Kassenbon.
Seitdem warte ich auf meine Rückerstattung. Ich habe Primark mehrfach kontaktiert, alle angeforderten Unterlagen übermittelt und eine Frist gesetzt, die inzwischen abgelaufen ist. Die einzigen Antworten, die ich erhalten habe, waren Entschuldigungen und Vertröstungen.
43,50 € mögen für ein Unternehmen wie Primark wenig sein. Für mich sind es wichtige 43,50 €, die mir seit anderthalb Monaten unrechtmäßig fehlen, durch einen Fehler, den ich nicht zu verantworten habe.
Mein Rat: In dieser Filiale lieber nicht mit Karte bezahlen.
Ich erwarte endlich eine Lösung.

Sono stato presso il negozio primark a megalo (ch) per cambiare una confezione di mutande da uomo.
La commessa mi aveva detto che avrei potuto cambiare la merce ma quando sono andato in cassa mi è stato detto che l’intimo non lo cambiano.
Sono rimasto senza parole.
Per quanto mi riguarda non andrò più da loro .
Hanno dimostrato poca professionalita

În fiecare lună vizitez acest magazin și vreau să menționez că am petrecut mult timp văzând reducerile și chiar procurând haine de sezon .Imi place deservirea de acolo, doamnele sunt drăguțe și amabile, mereu să discute cu clientul care procură!
Hainele sunt din coton și ador sa vad reducerile la pijamale si haine pentru copii.

My wife bought me a number of items for my birthday / holiday. Unfortunately they did not fit me. She returned to the store she bought them from, in GRIMSBY, but because she didn't have the receipt they refused to exchange.
She was able to show the purchase price and date on a bank statement but still no co-operation. We did'nt want a refund, we wanted a direct swap for the next size up !
That is one way to lose a customer, and reputation, when the cure would not have cost the store a penny !

Used to love bits from primark but these days i find it very dated and material is awful everythings creased don't know how anyone buys anything from here now. Used to buy some lovely blazers, skirts and bikinis but everything seems like its only good for one wear now. I Found a lovely snake crooped cardy in my wardrobe other day which i had when i was 28 im now 48 and its still washes nice after 20 years. Visited West Bromwich store today.

Disgusting service!!! My penis got stuck In the escalator. It got trapped and ot got chopped off. All I got was a 15% off voucher. Would give 6 stars if possible.

Wouldn’t use again! Received the complete wrong order but they’ve refused to refund….I’ve received and email from Customer Service saying ‘Sorry you’ve had an issue with your click and collect order but the warehouse have said there isn’t an issue with the order’

I like Primark clothing. My favourite product was their really comfortable men's basic tee shirts. Then some retard at Primark made the decision to make them unwearable by putting in a large itchy label in the neckline. Before the information was printed. There is no sense to doing this it's more expensive and make the product horrible. Review would have been 5 stars.

The new Gel Effect Polish is so sheer you can barely see the colour which in this case is Light Blue. Even 3 layers is not great!

They had something before which seems to have been discontinued, it was also gel effect, possibly duck shell shade. They need to bring the previous product back in stock *pleading* 🥺

Nie wieder!
Saftladen

My daughter bought a pair of jammie’s for her mum the day before Mother’s Day. Mother’s Day, she gave them to her, without trying them on her mum said they were too big. So drove to Irvine to exchange. They categorically wouldn’t do it as my lass had mislaid her receipt. Paid with a debit card the day before. Refused to do exchange it that way. Shocking! I actually lost it by the sheer intransigence. That’s surely a discretionary thing? My lassie is a student, so has very little money. This can’t be legal surely . They clearly hadn’t been touched/ soiled as still labels attached! Terrible customer relations! Never again will set foot in there after all the business they’ve had !!!

Impossible to order online Site keeps crashing

So unhelpful. had a problem exchanging items. Head office advised how to go about it.
I did this and the shop refused to exchange. Unhelpful, unfriendly.

Ich bin sehr enttäuscht vom Online-Kundenservice von Primark Deutschland.

Die von mir gekaufte Skijacke weist einen eindeutigen Sachmangel auf (massives Abfärben bereits bei leichter Feuchtigkeit), wodurch zusätzlich meine darunter getragene Jacke beschädigt wurde. Trotz mehrfacher Kontaktaufnahme und klarer Fristsetzung habe ich bis heute keine angemessene Lösung erhalten.

Mir wurde stattdessen ein Gutschein zugesandt, dem ich nie zugestimmt habe, obwohl ich von Anfang an ausdrücklich eine Rückzahlung in Geldform verlangt habe. Zudem passt die angebotene Summe in keiner Weise zum tatsächlich entstandenen Schaden.

Nach meinem Verständnis stehen mir bei einem Sachmangel Rechte gemäß § 437 BGB (Rücktritt, Minderung, Schadensersatz) sowie Schadensersatz nach § 280 BGB zu. Eine Lösung im Rahmen dieser gesetzlichen Gewährleistungsrechte wurde bisher nicht umgesetzt.

Die Bearbeitung zieht sich nun seit über einem Monat hin, ohne verbindliche Klärung. Das empfinde ich als sehr enttäuschend und nicht kundenorientiert.

Da weiterhin keine angemessene Einigung erfolgt, werde ich rechtliche Schritte prüfen und mich an den Verbraucherschutz wenden.

Primark is a pretty store but the tore layout is quite confusing as when i went i found it difficult to find some products as there was no signs to help me locate their products and the place was quite cramped.

Unfortunately I lost a shopping receipt. I juat wanted to trade size of an item, it was returned in sellable condition with the original tags. Staff were dismissive and not open to an agreement. I wasn't requesting any money out of the business just a material trade of size. There was also no form of customer care via their online chat portal. This negative experience means that myself and my family will be taking our business to online retailers of offer a similar service. It is very disappointing when you try to support the highstreet and do not get treated fairly as other retailers would.

10/10 banging sheesh now you belt a sheesh

I saw a dead AND decaying rat carcus in a coat pocket. And i adopted it. You low life’s couldn’t even save mi amigo. UTTERLY DISPICABLE

Today I was served by Ian (25/02/26) and I want to say how outstanding his customer care is- an absolute joy to shop here and be met with staff members such as Ian... he is so friendly and well mannered as well as being funny and careful to check he had taken each of the items from my basket - folded each beautifully and thought to offer me a gift receipt after he heard me mention a set I was purchasing was for a friend's birthday - he explained the terms and conditions perfectly and was all round a joy to interact with- the store was tidy and well organised - a great temperature and with ideal background sounds- thank you so much Ian you megastar :)