Primark Recenzje 

Primarkt Ingolstadt, unfassbar unverschämt! Wir waren zu zweit mit zwei kleinen Hunden drinnen, draußen war es über 30 Grad ( Hunde konnten nicht daheim bleiben), hat uns aufs äußere vereidigt, was wir hier zu suchen haben mit "dehne". Ich habe ihm dann meine Shirs, die ich kaufen wollte gegen, er hat sie nicht anfassen wollen und ich soll sie gefälligst aufräumen. Ich war immer mit meinem Hund bei Primarkt, heute war es zum letzte Mal! Wir sind 5 Mädels, alle werden nicht mehr kommen. Besser so. Nie wieder Primarkt!!!!!

C'est inadmissible de ne pas pouvoir payer en carte bancaire avec une caissière ! Seulement du cash ! Je n'aime pas les caisses automatiques ! Je suis reparti sans les articles et pas sur que j'y remette les pieds !

Good! However sometimes it could get too expensive or there is not a good variety for many things

Hi I bought a croissant bath bomb used it but when I looked at it over the bath breaking the plastic to see anything else and found black ink!

I am unimpressed and unimposed by this!?

I would like compensation for this if I can!

I will be very thankful!

I purchased a T-shirt for £4.50 on 3 August 2026. The following day, 4 August, at around 12:00 pm, I returned to the store after noticing a stain on the top left area of the T-shirt, which I had not seen at the time of purchase.

I approached the member of staff at the till, who was polite and tried to help but was unsure how to deal with the situation, so she called the manager for assistance. While waiting, I overheard the manager say, “If he doesn’t like the answer, I will let him cry,” which I found extremely unprofessional and disrespectful.

When the manager came over, I explained the issue. I was told that the condition of the T-shirt was not acceptable. I responded that I agreed the condition was unacceptable, but that it was also unacceptable for a stained item to be left on the shop floor for customers to purchase. The manager then walked away without attempting to resolve the matter or provide any further assistance.

I also had another T-shirt with me that I wanted to exchange for the stained one, which cost £6.50. I had no reason to be dishonest or make a false claim, and I was simply asking for reasonable customer service regarding an item that appeared to have a defect.

I am disappointed with the way I was treated, particularly by the manager. I believe customers should be treated with respect, and comments of this nature are completely inappropriate for someone representing your company.

I would appreciate this matter being investigated and would like to receive a response regarding the actions you will take to address this situation.

Kind regards,

Honest Client

HUGE thanks to Varsha who assisted me today at the Tottenham Court Road branch. She was extremely helpful, patient, positive and kind! What a credit to the store Varsha is! She assisted me with an extremely complex and lengthy return and went above and beyond to provide me with incredible customer service. I am EXTREMELY grateful to her. Thank you SO MUCH!

What a bad service, first time and last!!! 5 days to send a tshirt from the warehouse to the store 15 miles away... Incredible in 2026 how you can do it that bad... And still waiting with no chance of refund.. Nice!!!

Not impressed with the kids section. My son is 10 but wears 11 year old clothing due to his height. Trying to find decent t-shirts in his size is ridiculous. Every time I go to a store there is never anything in his size. There is never anything for boys. It focuses too much on girls. It's about time you start stocking more variety for boys.

I visited the Weymouth today 31/7 and was served by Laura. She was so lovely. Very chatty and polite. I was paying by gift card and couldn’t find it on my phone. Laura was very patient and kind, telling me not rush and she made me feel calm and collected. After the transaction she was so polite wished me to have a good afternoon and still didn’t rush me on. She is an absolute credit to this store. Please employ more Laura’s

Their Meadowhall store is atrocious. I complained about it a couple of months ago but nothings changed . The sale rails are worse than a jumble sale just chucked all over & items put on there with no sale stickers on which leaves you guessing if the items are on sale of if it’s just been dumped there , this is why the same sale rails containing the same rubbish are still there months down the line, Nobody can be bothered to sift through a jumble heap . I usually only visit early morning literally as soon as it opens so you’d think the staff would be sorting it out whilst it’s quiet . They must have gotten rid of most of their decent long standing staff last year & now they’ve employed a bunch of new people who you’ll mainly just see stood chatting with each other whilst the shop looks a mess & the same lady is on the till by herself (she’s lovely btw) . Some of Their new staff have absolutely zero care for customer service either especially a few of the Asian female’s they’ve suddenly hired who stand about chatting amongst themselves , Coming from someone who has always worked front of house in customer facing roles in well know chains , bad customer service & unprofessionalism is something I notice straight away . Head office should visit here & see for themselves, they surely must be losing some custom . I’ve stopped going as much now & even when I do I spend way less time looking around because it’s messy & it’s gone downhill in all aspects , there’s makeup on tops that are just put back on the rails as if anybody is going to want to buy them with bright orange stains on them , even the prices on some items are laughable for what’s meant to be a cheap high street shop.

No single sex male changing rooms (these are gender neutral now) despite providing single sex female changing rooms … why no male single sex changing rooms as surly this is indirect discrimination?

The worst example of a UK high street retailer. After a long wait at the till, the so called manager couldn't resolve the price correction - she then sent the till staff to go to the shop floor to verify item range was on offer. The person came back to the till, spoke to the manager, confirmed it was a sale item, packed the item into my bag, and then waited and waited for the manager to return and authorise the correction. When the manager finally came back, she told me that she won't now sell at the sale price and wanted full payment. I did not go ahead with purchase, returned from the Hemel store feeling humiliated and disgusted having wasted 30mins for just 1 item. A totally inefficient and incompetent retailer with the worst customer service- avoid.

Zero stars for this visit and the two store managers the sour faced lady who I since saw name badge as Angelica and her counterpart male dark hair non uk dialect. Disability discrimination act 2010 applies in the uk to protect everyone with a disability whether visible or not. They need re training on the disability act and when a customer is clutching there stomach saying they need help not tell them to dump goods they were trying to buy and go to macdonalds and come back. I hope they or their friends or relatives don’t end up like that cause I’m sure they would be the same, and would it hurt to crack a smile ever

Amaizing customer service and I had a spending limit and maggie was really kind and she helped pay for my things and she engaged in a conversation about my Starbucks drink and asked what I got

They don’t accept returns if you don’t have a physical receipt. They are in the dinosaur era!!!!! Bad customer service!!!!!

Primark is not what it used to be
Is it just me or has Primark gone really bad
I've noticed there's not much choice anymore and they have gone more expensive and not as stylish considering the clothes are not quality and don't last long somethings I have bought only last one wash I used to be able to get my holiday clothes at 20 per outfit not any more I bought ten outfits wore them on holiday washed them when I got home and probably 2 or three things survived the wash

Ottima esperienza gentilissima Sara Camaiani super cordiale e gentile

I purchased 2 tops in Blackburn which needed to be returned. Unfortunately due to being disabled and struggling with bags and a stick I lost the receipt but had the exact amount on a my banking app. The manager flatly refused to refund me even though I had the exact amount showing on my statement and her excuse was well if I do it for you I have to do it first everyone. Isn’t that the point of customer service???? I offered to exchange the tops for other items but even that was refused. Hopeless!

I tried to get a refund in store two days after I bought the item. I had gotten home and realised immediately that I had bought the wrong size by mistake. I took them back to the store, they were attached to the cardboard packaging with plastic tags, in such a way that they were impossible to try on or wear without opening the packaging. So they were definitely unworn. I was still refused a refund in store. All other major retailers will refund unworn underwear. I've returned sets to other stores with no issue previously.

So disappointing. The service over the phone is horrible. I tried calling Ealing branch many times today, and the member of staff once answered the phone, she pretended that she couldn't hear me, then hung up. I tried over and over, and once I start talking she hangs up. So rude and so unproffessional.
Primark should train their staff on phone call services.