Preservation Equipment Ltd Recenzje 

75
•
Wynik TrustScore: 3.5 na 5

3,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

After getting out old family photos and documents and seeing them fading I knew I had to search for something to protect them. luckily I found Preservation Equipment Ltd online. What a brilliant, h... Zobacz więcej

Oceniono na 5 z 5

I purchased some 'book binding basic' tools and supplies - only I'd forgotten something and ended up putting two orders through. Mandy picked this up and collated the two orders together so I only pai... Zobacz więcej

Oceniono na 1 z 5

Made an order a year ago and it arrived with something missing. Been contacting them throughout the year to either get a refund or have it sent again with no response. Don't waste your time with thi... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Für meine Bestellung bei pel Preservation Equipment an meine Anschrift in Deutschland, habe ich eine Zahlung der Einfuhrgebühr für die FedEx Sendung leisten müssen, in Höhe von 19,70 Euro. Aus den Ver... Zobacz więcej

Informacje dotyczące firmy

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Informacje przekazane przez różne źródła zewnętrzne

Products and supplies for the conservation and preservation of artefacts, artwork and archives for conservators, librarians, curators, archivists, photographers and more.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

75 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(75)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Highly recommend this company

After getting out old family photos and documents and seeing them fading I knew I had to search for something to protect them. luckily I found Preservation Equipment Ltd online.
What a brilliant, helpful company they are. Website is easy to follow and they sell so many different sizes of pockets with choice of openings as well as boxes, everything you need. The items are so much cheaper than I expected as well.
Shipping is calculated once you place your order which I can understand as there is a bit of weight in them if you are buying a few packs and of course more so buying boxes. They search for the cheapest carrier for you.
I wasn't sure if they delivered off shore, my query answered very quickly. Once I placed my order the shipping quote was emailed back. I did have a problem accepting it, I think as is often the case computer systems do not like off shore addresses. I sent an email and query was sorted very quickly. I was kept up to date. No sooner had I been advised my items had been delivered than they arrived. Absolutely delighted with the pockets, so easy to use and such a relief to know things are protected. I just can not thank them enough for their help and once I do have everything sorted and I know what size I need I will have no hesitation in ordering a box from them. my advice is don't leave it too late protect your photos as soon as you can with Preservation Equipment Ltd

9 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Used to buy comic bags and boards for…

Used to buy comic bags and boards for archival storage from pel, now i have to request a quote which costs £16 for shipping and handling, the items i am ordering cost £23, last year it was just £5 postage so i have no idea what is going on, i am in the uk ordering to a uk address.

21 marca 2026
Opinia niezależna
Logo Preservation Equipment Ltd

Odpowiedź od Preservation Equipment Ltd

Hi Kelvin, thanks for raising your concern and we're sorry that you feel your experience has not been positive. Our shipping is based upon order weight and location so is changeable dependent upon those factors. Quotations are only required for orders that are larger than can be automatically calculated, or to an address that does not match a shipping rate (Usually outside of UK Mainland addresses). To be able to investigate your case it would be great if you could drop us an email to info@preservationequipment.com

Oceniono na 1 z 5

Sehr hohe Einfuhrgebühr für die FedEx Sendung und wenig Transparenz

Für meine Bestellung bei pel Preservation Equipment an meine Anschrift in Deutschland, habe ich eine Zahlung der Einfuhrgebühr für die FedEx Sendung leisten müssen, in Höhe von 19,70 Euro. Aus den Versandinformationen auf der Website wurde nicht ersichtlich, dass ich für diese Bestellung derart hohe zusätzliche Kosten entstehen. Zu lesen ist hier lediglich, dass Kunden in der EU für die Zahlung der Einfuhrumsatzsteuer und der Zollgebühren für ihre Bestellungen innerhalb ihres Landes verantwortlich sind. In Anbetracht des relativ geringen Warenwertes von knapp 20 Euro zuzüglich 10 Euro Versandkosten, ist die Einführgebühr von fast 20 Euro meines Erachtens absolut unverhältnismäßig. Da das Unternehmen zudem eine deutschsprachige Website betreibt, war für mich als Kunde zunächst nicht ersichtlich, dass ein Versand aus dem Ausland (GB) erfolgen wird. Das Unternehmen pel hat mir diesbezüglich rückgemeldet: „Wir bieten nur ein Angebot für die Ware und die Transportkosten an – wir kümmern uns nicht um Zoll oder Gebühren.“ Hier wäre m. E. mehr Transparenz geboten.

28 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

PEL is great

PEL is great! We have had several visits from John over the last few years, who is great at weighing up new projects and coming up with proposals for suitable products. Thanks PEL!

4 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Best in the Business

John Bye, Sam and the team at PEL always provide us with an excellent product at competitive prices just when we need them. They are very reactive to our requirements and go the extra mile to ensure fantastic service every time.

11 września 2025
Opinia niezależna
Oceniono na 2 z 5

Over a week and still no delivery

I placed an order over a week ago and still haven't received my order.

They really ought to send their goods by a tracked service and provide a tracking number. I now have to wait another week before chasing again.

17 sierpnia 2025
Opinia niezależna
Logo Preservation Equipment Ltd

Odpowiedź od Preservation Equipment Ltd

Good afternoon Barry, we've messaged you to try and track down what's happened here. Unfortunately your details don't match a recent order so we just need to clarify a couple of things to make sure we're looking for the right information. Thanks, PEL

Oceniono na 5 z 5

Outstanding Service by Preservation Equipment Ltd!

Mine was an international transaction for a product I could not find elsewhere.

Preservation Equipment Ltd. had exactly what I needed. They handled my order expediently, packaged it properly to withstand the shipping, and potentially the exposure to the weather if I was not home to receive it when it was delivered.

I am quite happy with their service, and recommend them highly.

9 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Great support when ordering

I had the email about the new PEL catalogue, which prompted me to put in an order for items I already knew I needed. Then I ordered the catalogue - free, but a small charge for P & P. Today I had a follow up email. Mandy had spotted the two orders, added the catalogue to the main order and cancelled the postage charge. Joined up thinking by a real person is SO rare these days that I was simply delighted. Thank you!

3 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Ghosted as soon as partial order arrived

Made an order a year ago and it arrived with something missing. Been contacting them throughout the year to either get a refund or have it sent again with no response. Don't waste your time with this company.

**Edit: I can assure you I wouldn't make things up, and I can see that you've tried to get this review removed. I've provided the reference number from the order through the prompt.

12 maja 2025
Opinia niezależna
Logo Preservation Equipment Ltd

Odpowiedź od Preservation Equipment Ltd

Hi Mari, sorry that you feel you've been ignored, I can assure this would not be the case. If you could please let us know a little more about your order we can investigate what's happened here for you. Thanks, PEL
Edit* Thank you for supplying the additional information we needed to resolve this for you. The initial refund had been applied as a credit to the account but we've now processed the refund as discussed to the satisfaction of the account holder/s.

Oceniono na 5 z 5

Watercolour preservation

I needed acetate sleeves to protect watercolour drawings - firm provided exactly what I required with excellent quick delivery and careful packing. Strongly recommend and will certainly use again.

15 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

High-grade Archival Products

The products received is high-grade and premium archival material. Good price and also good rate for shipment overseas using air freight and properly packed for sensitive goods! Thank you PeL!

7 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Cultural heritage photographer London

very impressed as a new customer , had an archiving job and needed an order asap , the whole process was brilliant. Mandy emailed personally to update me on delivery. arrived on time well packaged and excellent products. Thank you to the team . Highly recommended 5 stars

12 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Urgent order expedited

I needed some snake weights at very short notice for a research visit to a library. Mandy in Customer Services could not have been more helpful in arranging prompt processing and rapid despatch of my order. They arrived in time, and proved invaluable.

9 października 2023
Opinia niezależna
Oceniono na 5 z 5

Print sleeves Pronto

We needed prints sleeves to fulfil a last minute customer order, and requested a pretty unrealistic turnaround.
Our order was dealt with straight away, Efficiently without fuss.
Thank you Mandy!

17 października 2023
Opinia niezależna
Oceniono na 5 z 5

Very good service

Considerate advice and clear answers to my queries.
Delivery made efficiently and without fuss or bother by Nick and Alex. I would use this provider again.

9 października 2023
Opinia niezależna
Oceniono na 5 z 5

We had really prompt and helpful…

We had really prompt and helpful service from Mandy; when two orders went out in a hurry, Mandy got in touch personally to rearrange delivery in one go which helped with costs and organisation. It was refreshingly helpful in an age where ordering online feels so detached. Highly recommended company, thank you.

6 października 2023
Opinia niezależna

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