Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Prompt and helpful replies and an ability to speak to someone who was patient and constructive despite my total inability to set up the system (subsequently delegated to my son). We communicated over... Zobacz więcej

Oceniono na 5 z 5

Being unsure about VoIP, I did a lot of research. Premitel showed good knowledge without being patronising and excellent customer service, even before I joined. Would recommend if you are thinking of... Zobacz więcej

Oceniono na 5 z 5

Premitel have been very reliable, customer service has been real, helpful and efficient. My phone number ported even with complications from previous provider, Premitel did it in a fast efficient and... Zobacz więcej

Oceniono na 5 z 5

Fantastic service All UK calls covered with their very reasonable monthly fee Detailed call listing each month. Retained our Seniors analog phones and number. Went beyond the duty call to assist when... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca internetu i telefonu
  2. Dostawca usług internetowych
  3. Dostawca usług telekomunikacyjnych

Napisane przez firmę

Premitel is a VoIP phone service provider based in East Lothian, Scotland and serving the whole of the UK. The Premitel VoIP Phone Service is a high-quality, low-cost replacement for analogue and ISDN phone lines and systems before the December 2025 switch-off. Unlike most other VoIP services, the Premitel VoIP Phone Service is charged per line, rather than per-user. This makes it a very cost-effective solution for both home and business users. You can keep your existing phone number(s) with Premitel carrying out all the admin to ensure a smooth migration from your existing phone service. There is no contract for the Premitel VoIP Phone Service. Your commitment is to the end of the current billing month.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

191 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Prompt and helpful replies and an…

Prompt and helpful replies and an ability to speak to someone who was patient and constructive despite my total inability to set up the system (subsequently delegated to my son). We communicated over a 4 month period. The system now works well.

2 kwietnia 2026
Oceniono na 5 z 5

Great customer service

Being unsure about VoIP, I did a lot of research. Premitel showed good knowledge without being patronising and excellent customer service, even before I joined. Would recommend if you are thinking of switching over.

2 kwietnia 2026
Oceniono na 5 z 5

Premitel. The PREMIER ip phone company

Premitel have been very reliable, customer service has been real, helpful and efficient. My phone number ported even with complications from previous provider, Premitel did it in a fast efficient and stress free manor. The price of my plan is very good value with the ability to use inclusive call minutes to mobiles as well as landlines. Voicemail to keep track of calls when not at home and good, clear noise free conversation over their system make Premitel the Premier company to use for IP Phone services.

2 kwietnia 2026
Oceniono na 1 z 5

I am very cross that I have been put on…

I am very cross that I have been put on the £6/month tariff and not the £1/month I was signing up for. I was told in an off hand way that all new customers are placed on the higher tariff automatically, and that, although starting a new month, the fee will stand until the next month. This is not satisfactory.

2 marca 2026
Logo Premitel Connections

Odpowiedź od Premitel Connections

Hi Hugh, I'm sorry you feel that way. You didn't sign up for the £1 tariff...at no point did you tell us what tariff you wanted to go on. We sent an email to you asking what tariff you wanted to go on and made it clear that if we didn't receive a response before your initial invoice date that you would go on the default £5 tariff. It was only after you received your second invoice that you advised that you wanted to go on the £1 tariff and we implemented that for your next invoice. Under those circumstances we are unable to give you a refund for the service that you have used. I think your review is very unfair and is contrary to every other review that we have received.

Oceniono na 5 z 5

Excellent customer service

While I was looking for a cheap VoIP solution for my home, I found Permitel to not only have an excellent value-for-money, but also a great customer service. We have been using their service for two months now. Works as it should at the cost that it should have.

2 marca 2026
Oceniono na 5 z 5

A pleasure to deal with

The service from Stephen could not have need better and he made the whole process easy and stress free. After trying out the service with a temporary number my old number was transferred on the promised date and has worked perfectly since.
I would highly recommend Premitel.

18 listopada 2025
Oceniono na 5 z 5

Great service and an easy setup and…

Great service and an easy setup and this service works great with our Starlink. Stephen was always quick to answer our questions and that personal service was very much appreciated in today’s world where many companies just have you dealing with a chatbot.
We are very happy with Premitel.

2 lutego 2026
Oceniono na 5 z 5

VoIP with premitel the future for landline numbers.…

In a world where landlines are becoming less common and keeping my landline was very important. The standard landline became less appealing due to the high cost and risk of loosing my number.
Premitel was able to offer , with no issues, a VoIP line with my old number. Very simple to move the number, I was given a trial number first, allowing me to test before migrating my number. The fact is now I have my home phone ring my mobile too. So you can be home when out in theory.
Call quality is great and there is no delays with connection or conversation.
To be honest Premitel is the most competitive VOIP UK provider.
Originally found Premitel with Google Gemini.
Very pleased with the service, I have been running VoIP for the last 3 months now and 10 out of 10.
Premitel helped with any technical issues even though my VoIP kit was purchased elsewhere.
Once set up you will not need to interact with settings it just runs. You can even unplug your VoIP phone take on holiday plug it a network and get your home phone (but some hotels may restrict that, but it is possible especially if visiting a friend or second/holiday home).
I was originally with EE for over 25 years and they offered no option to keep my number in fact they made me feel like an unwanted customer.
Genuine review from a first time Premitel customer.

2 lutego 2026
Oceniono na 5 z 5

Excellent transfer to VOIP from…

Excellent transfer to VOIP from Broadband.
Quick efficient communication. Fuss free clear advice.
Changed my broadband to data only, and then transferred my line number to VOIP with Premitel using their pre-configured Grandstream VOIP box.
Number moved with an expected downtime of approx 3 weeks without problems.

2 stycznia 2026
Oceniono na 5 z 5

Helpful

Helpful, Low cost. Seemed perfect for me to retain my landline number after moving to Full Fibre

2 lutego 2026

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej