Very prompt delivery. The delivery drivers weren't phased by the fact that our bedroom is on the third floor with narrow winding stairs, plus they had to take the old mattress away too. We're pleased... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My stay was 2 nights at tonbridge vauxhall, I asked at the front desk for assistance with helping me locate everything I needed for my stay as working away. I spoke with Alison and she provided great... Zobacz więcej
Reakcja na opinię
Love the Divan colour (green) and storage. Mattress and bedding great. Not impressed by the delivery. Driver and assistant were very polite but were too rushed, causing damage to walls and paintw... Zobacz więcej
Reakcja na opinię
Ordering was straight forwad and easy. Was kept informed from start to finish about day and time of delivery. Arrived on time and am really pleased with my matress,lovely quality
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Informacje dotyczące firmy
Napisane przez firmę
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Napisane przez firmę
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Dane kontaktowe
Zjednoczone Królestwo
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Did what they said when they said
21 października 2025
Odpowiedź od Premier Inn At Home
We're so glad to hear that we delivered on our promises and met your expectations! Thanks for your feedback Stuart.
Joel, Premier Inn At Home
Excellent product
Excellent product and good price for what i got. It was delivered early too. I would definitely order from them again
6 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you found our product excellent and well-priced.
Joel, Premier Inn At Home
Room lovely and clean but sink a bit…
Room lovely and clean but sink a bit marked in the enamel. Good check in very quick and easy. Staff very helpful. Had breakfast in the restaurant staff really lovely and service was quick, breakfast was good.
10 lipca 2026
Odpowiedź od Premier Inn At Home
Could we please ask you to move your review to our Hotel page, that way the right teams can pick this up for you.
Joel, Premier Inn At Home
Overall purchasing went well but had…
Overall purchasing went well but had trouble getting blue light discount. All resolved now.
Delivery was very good by very efficient delivery drivers
Quality of mattress - the best
Pillows - amazing
13 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so glad to hear that everything is now resolved and you're enjoying your new mattress and pillows. We appreciate your kind words about our delivery team. Thanks Chris.
Joel, Premier Inn At Home
Very good service from start to finish
13 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so glad you had a positive experience from beginning to end. We appreciate your kind words!
Joel at Premier Inn At Home
Odpowiedź od Premier Inn At Home
We are so pleased to hear how happy you are with your new mattress and that the delivery went smoothly. Thank you for your positive feedback Billy.
Joel, Premier Inn At Home
Its nothing like a hotel pillow
Its nothing like a hotel pillow. They have got flatten in just a few days of use.
Very expensive and waste of money.
13 czerwca 2026
Odpowiedź od Premier Inn At Home
We are truly sorry to hear that the pillows have not met your expectations and have flattened so quickly. We understand your disappointment, and we appreciate you sharing your feedback with us.
Kind regards, Joel at Premier Inn At Home
Pillows good at first….
I have been buying the Firm Pillows for a few years now. My whole house has them (all 6 bedrooms!) BUT since last year, they have been flattening out very quickly. In fact , the ones I bought recently seems to have flattened out in 2 months. Quite dissapointed actually.
9 czerwca 2026
Odpowiedź od Premier Inn At Home
We appreciate you sharing your experience with our firm pillows. We are concerned to hear about the recent issues with them flattening so quickly, especially after being a loyal customer for years. We are actively looking into this feedback.
Joel at Premier Inn At Home
Odpowiedź od Premier Inn At Home
We're delighted to hear that your order arrived on time and that you find our product very comfortable. Thank you for your positive feedback Simon,
Joel at Premier Inn At Home
Most comfortable mattress ever…5* for mattress, minus 10* for delivery
Most comfortable mattress ever, total value for money
Delivery personnel let the side down - 10/10 for mattress…0/10 for delivery
12 czerwca 2026
Odpowiedź od Premier Inn At Home
We're happy to hear you love the mattress Karen, but concerned about your delivery experience, our CX team have already reached out to you directly for more information so this can be investigated fully.
Kind regards, Joel at Premier Inn At Home
We have bought this before as well as…
We have bought this before as well as pillows. This duvet is for our holiday home. The quality is excellent as was the delivery.
12 czerwca 2026
Odpowiedź od Premier Inn At Home
We are so pleased to hear you are consistently happy with our products and service, especially for your holiday home. We truly appreciate your continued support and kind words!
Joel, Premier Inn At Home
Lovely staff and great facilities in…
Lovely staff and great facilities in the room.
Air conditioning.
Comfy bed.
Meal deal for dinner and breakfast good value for money
5 czerwca 2026
Odpowiedź od Premier Inn At Home
Can we please ask you to move your review to our Hotel page, that way the correct teams can pick this up.
Kind regards, Joel at Premier Inn at Home
Delivered very quickly with regular…
Delivered very quickly with regular tracking info. Great comfortable mattress at a fair price. Easy to order on the website
10 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so happy to hear that your mattress was delivered quickly and that you found it comfortable and fairly priced. It's great that ordering on our website was easy for you!
Kind regards, Joel at Premier Inn At Home
Sasha
Great mattress delivery was good came on time & put it straight on ottoman in bedroom
9 czerwca 2026
Odpowiedź od Premier Inn At Home
We appreciate your feedback and are so glad to hear you are pleased with the mattress and our delivery service.
Kind regards, Joel at Premier Inn At Home
Mattress quality query.
Selecting, ordering and paying for the item was straightforward enough. The delivery and collection of the unwanted mattress was as promised. Although the new mattress is comfortable I was surprised the mattress revealed 2 dips (our sleeping positions) which stayed as a permanent feature after just 3 nights of use. Is this a normal thing or is this a fault?
2 czerwca 2026
Odpowiedź od Premier Inn At Home
We appreciate you sharing your experience with us. We're glad the ordering and delivery process was smooth. Regarding the mattress dips, we understand your concern and want to assure you that some initial conforming to your body is normal. Please be sure to follow the care guidelines regarding rotating a new mattress, this will solve any issue for you.
Sarah, Premier Inn At Home
Lovely clean room & superb beds
Lovely clean room, very welcoming staff. Enjoyed our stay.
Only issue there was only 2 normal tea bags & 2 coffee sachets in the room so needed to find a member of staff to request more.
8 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so glad you enjoyed your stay but could we please ask you to move your review to our Hotel page so the right teams can pick this up.
Sarah at Premier Inn At Home
The 2 lads that made the delivery were…
The 2 lads that made the delivery were exelant could not ask for more
10 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so glad to hear our delivery team provided such excellent service. Your positive feedback truly brightens our day!
Sarah at Premier Inn At Home
Great Purchases
Sleeping at a Premier Inn drew me to their bedding. I have bought over the past year pillows and duvets and they a perfect...great night's sleep,really comfy.
10 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you're enjoying our bedding and that it's providing you with such a great night's sleep at home. Thank you for your great feedback!
Joel, Premier Inn At Home
I highly recommend these pillows ❤️
I highly recommend these pillows ❤️
This is my second time buying these pillows and I love them. They stay in fab shape and dont go flat. They are so comfortable to sleep on. They also come with 2 pillow cases that have zips to keep them fresher for longer and you just remove the pillow cases and wash them.
100% rating and excellent quality.
10 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so happy to hear how much you love the pillows and that this is your second purchase! Thanks Morgy.
Joel, Premier Inn At Home
Good service and excellent sleep
We have the firm pillows and they are amazingly comfortable. Order processing and delivery was really quick. Will be ordering some more very soon for other family members.
10 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so happy to hear that you find our pillows amazingly comfortable. We look forward to you ordering more soon!
Louise at Premier Inn At Home
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.