This is how to pull the perfect scam and get away with it. The worst platform in the uk. They will take your money for membership instantly but you can't actually advertise because ad approval takes m... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Appalling customer service. In fact no customer service. Taking payment for full membership but only allowing access to ‘free’ membership. No response to three requests. Sites states they’ll get bac... Zobacz więcej
Reakcja na opinię
Been waiting for my advert to be reviewed, but 1 month later it was not. I removed it, and placed the advert differently and bought a premium subscription, In hope that would speed things up. On... Zobacz więcej
I actually contacted preloved to cancel my membership, which I had had to sell a camper van. I sent my email into the ether without much hope of a reply... The representative, Megan, was in cont... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Napisane przez firmę
Dane kontaktowe
Zjednoczone Królestwo
- www.preloved.co.uk
2,0
Słaba
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Prompt reply by Sally to an enquiry
Prompt reply by Sally to an enquiry
4 czerwca 2025
Opinia niezależna
Odpowiedź od Preloved
Hello Derek,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Sally also, as she will be so pleased to read your kind comments.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Thanks Holly!
The helper at Customer Services was very helpful, also very quick to respond and solve my issue for me. Very easy process, thank you Holly!
3 czerwca 2025
Opinia niezależna
Odpowiedź od Preloved
Hello Charli,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Holly who will be so pleased to read your kind feedback.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Katie who I coresponded with to…
Katie who I coresponded with to resolved a problem I had. She was very fast and efficiently. Emails was replied to with great speed.
Thanks again great advatising site.
3 czerwca 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
I had a small problem adding photos to my advert
I had a small problem adding photos to my ad. I contacted Katie from the support department and thanks to her help everything became very easy. Katie advised me very politely what I could check and how to improve so that my ad would work fully. Everything else was very easy. Thank you for your help Katie. I recommend the service to all those who want to post an ad.
2 czerwca 2025
Opinia niezależna
Odpowiedź od Preloved
Hello Bigjack,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Great service
Great service, Katie was very helpful and sorted my problem out.
Thanks
Lisa Bramley
2 czerwca 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Great site
Great site.
Very good customer service, Holly helped me with a query really quickly and efficiently.
I'll definitely use this site again.
30 maja 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Katie was extremely quick in reviewing…
Katie was extremely quick in reviewing my advert. Knew what she was talking about and recommended a resolution immediately. This resulted in my advert going up live on website super fast. Great result
30 maja 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Brilliant site and customer service
Fantastic site to advertise whatever you need. My initial advert was rejected due to my own error, but Katie explained the process to me, explained what I needed to add, and had my advert up and running in no time at all. Thank you! X
30 maja 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Had great experience with preloved and…
Had great experience with preloved and customer service is fantastic got my issue resolved straightaway - really.much appreciated
23 maja 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Odpowiedź od Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Awful, awful website
Awful, awful website. Search results interspersed with holiday homes for sale, bombarded with adverts and hardly able to see listings due to constant pop up ads. Will stick to ebay or gumtree in future. Dreadful.
12 maja 2025
Opinia niezależna
Odpowiedź od Preloved
Hello Hazel,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you.
Can you please respond to the message that has now been sent to you via your TrustPilot account?
Kind Regards
Kayleigh
Regularly unable to access secure page…
Regularly unable to access secure page to log in to my account. Last week Preloved advised on problem and has been ok until this morning! This problem is reoccurring to often..!
After having my account temporarily upgraded the problem has disappeared. I will report back when the upgrade ends .
30 kwietnia 2025
Opinia niezależna
Odpowiedź od Preloved
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Had a general inquiry via email
Had a general inquiry via email, it was dealt with promptly and satisfactory.
29 kwietnia 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Odpowiedź od Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
It was just great and Katie was very helpful in getting my problem solved
It was just great and Katie was very helpful in getting my problem solved.
11 kwietnia 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Very prompt reply to my email from…
Very prompt reply to my email from Katie and promise of refund for the unwanted account. Thank you
7 kwietnia 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Very quick response and dealing with my…
Very quick response and dealing with my problem
Very efficient service and helpful
Explain very well and easy instruction (Even for a oldie like my wife)
30 marca 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Prompt and helpful assistance with an…
Prompt and helpful assistance with an advert from Sally. Well done.
27 marca 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Katie really helped
I’ve been a member for a while now . It’s a great way of finding things and selling especially because I don’t use any other well known sites.
I was having problems to login and none of the FAQs fitted what I was after.
I emailed customer service and received an answer the next day helping me . I followed the instructions yippee all sorted.
I’d just like to say massive thanks to Katie for her help
24 marca 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Had a problem with my add contacted…
Had a problem with my add contacted preloved bk and had great help fast and promptly by a member of staff called sally she been great help and amended the problem
24 marca 2025
Opinia niezależna
Odpowiedź od Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.