PowaKaddy Recenzje 975

I have a PowaKaddy CT6. The electrical systems/controls had stopped working properly. I live in the U.S. PowaKaddy has currently no distributor or service network in the U.S. I reached out to PowaKaddy U.K. and worked through emails with your support team there. The screen had shown an incomplete picture and the control knob did not work. Through several quick emails it was determined that the control unit/motherboard and the components of the control knob had to be replaced. Your support team shipped the necessary parts and very good installation instructions ultra fast! My caddy now works and I could not be more satisfied with support I received!

the support team were very patient with a non tech savvy person and after many suggestions over a week we were able to rectify the issue.

Contacted support about battery power issue,
Support arranged collection on Monday & return
Battery repaired on Friday .cannot fault this service

Had a problem with my GPS on my CT8 trolley. The guys at PK gave me instructions on how to remove the handle, ready for shipping. DPD PK’s Courier picked up at the allocated time. Received handle and fully repaired GPS in less then a week. Excellent service all round especially this time of year (Xmas). Well done all at PK and DPD

After I had a problem with the battery switch on my Powakaddy CT6 Trolley, The service was excellent from
the team. The battery was collected from the pro shop
and returned to my home address. Tanya Ellis was my main contact, she was excellent in all my dealings with this problem. Thank you Tanya
Best rgds, Graham

Had an issue with my powakaddy ct8. The trolly was collected straight away and returned to me within a few days. No hassle and no problems. Even sent out some extra bits free of charge that I was expecting to pay for. Top service

I can honestly say that Powakaddy's customer service is second to none. My query being about a drink holder attachment for my trolley was dealt with, amazing speed in 4 simple emails. I always say to my mates who play golf that you will never go wrong with a Powakaddy product and my recent interaction just goes to prove that. Powakaddy keep up the great work that you do, don't change anything and long may that continue.

I phoned powakaddy today after speaking to their rep to inform them the trolley battery they had checked three times had failed the first time i used and i left unused for a year while i used my wifes trolley their response was it is out of warranty go and buy a new one they never tested the battery on a trolley to see if they could replicate the problem but insisted their test would find the problem without testing the battery under identical conditions

From initial contact (email enquiry) I received first class service from Powakaddy Customer Service, understood my problem, resolved the problem straight away, James sorted with just a couple of emails back and forward, great customer service.

There are Companies that has Support elements that you just know are rubbish and we all are happy to moan about them. Powerkaddy however is an exception to the rule.My trolley problem was dealt with both very quickly and flawlessly The handle was sent and returned in 5 working days and despite a minor possibly on my part they remained
helpful polite. Its so refreshing to see a Company go those extra yards to make a Customer happy. Well done Powerkaddy.

Great customer service, called support with fault on ct6 diagnosed fault and sent part next day with easy fitting instructions. Trolley works perfectly now.

I've had a FX model for just 2-3 months and apart from the faults which I had to take back to be sorted, which included the accelerator having to be replaced and a small rectangular hole in which a small stone entered, resulting in difficulty in getting the battery off to recharge.
The battery is placed in a female holding where dirt, grass and moisture accumulates.
I bought winter wheels which should be a simple design but they are not. They gather cut grass and needs to be cleaned more often than should be.
The cable which connects the battery from the charger is too stiff and awkward. Granted, it may be given the voltage but again, the design could be better.

Had a trolley golf bag 5 months . Top rim of bag started wearing away . Would not replace or refund as said it was not faulty .. Ok so all your golf bags only last 5 months !! Quality item right there . Won't buy anything from Powaksddy ever again . Shocking customer service .

I had an issue with my trolley so called powakaddy and spoke to Sam who helped sort it out. This was done through a powakaddy dealer who were also professional and efficient. Really positive response from all concerned.

I phoned the technical team today and they were very patient with me. It became clear that I had caused the problem and that I needed to send a part to them to be repaired. They have generously agreed to repair F.O.C. which I was very pleasantly surprised by. They have even arranged for the part to be collected from my home. This is the first PowaKaddy trolley I have owned and one of the main reasons I have swapped to them was the good reputation I had heard about their customer support and it has been excellent

Some people have a problem with “after sales service”. Not with PowaKaddy. I recently had cause to contact them as my battery was not charging. After a couple of e-mails, my battery was collected from home, fixed and returned to me in perfect working order in a matter of days. Excellent service and to be recommended.

Yesterday I wrote a detailed complaint to PowaKaddy for my CT8 (purchased approximately 2 ½ years ago for over £1,000). I chose this model expecting it to deliver high performance and durability, but unfortunately, my experience has been far from satisfactory.
Since owning the trolley, I have encountered multiple problems, including:

• A replacement battery required early on,
• A broken switch,
• Grinding noises from the motor, and
• A total failure of the LCD, which is the latest issue.

I have offered 3 star rating purely based on their replacing the broken battery (under warranty). I shall revisit this review when I get their response to the LCD. Local agent has told me this will be a very expensive replacement. @PowaKaddy; do your thing please.

@PowaKaddy, thanks for your response and confirming trolley is within warranty (a nice surprise). I have amended my rating. Thanks again.

Needed a spare part for a 5+ year's old push trolley. PK were very responsive, sent the part foc through the post. Good customer service and fast response.

My FX7 EBS suffered from a drive and power issue which rendered it inoperable. Having contacted PowaKaddy directly via their support link I was promptly guided to their service network.
Thankfully the fault was diagnosed and quickly fixed [Mark @ Tadmartin GC]
Yes, the cart was still under warranty nonetheless the service provided by all concerned was excellent.

The reply is totally unacceptable rather than it stating the mag lock system is only compatible with 2024 trolley the just say “compatible” this is so misleading and disappointing that powakaddy fail to take responsibility for the number of customers who will be disappointed.

I was so impressed with the new powakaddy dri tech bag 2024 with the new Mag-Lok system, I mean what golfer doesn’t want a bag that is absolutely fixed to his powakaddy trolley. When selecting my bag each supplier had the same information: MAG-LOK ® is supplied with all 2024 Range PowaKaddy Cart Bags and is quick and easy to install to a MAG-LOK ® compatible PowaKaddy electric trolleys

So I ordered the bag and it quickly arrived and after checking the bag, I could not work out how it fixed to my powakaddy trolley that I purchased 18 months ago for £800, so I then rang up the supplier to ask for support, after explaining the situation the supplier said that the new MAG-LOK system would only be compatible to the new 2024 powerkaddy Trollies. I was astonished and queried why this was not explained on the information provided, not only on their site, but all the other sites that I had reviewed and to consider how many people would have ordered this bag for Christmas only to be disappointed to find on Christmas Day they had paid approximately an extra £30 for the 2024 new bag, compared to the old bags which was identical, for a system they could not use. The supplier was very sympathetic and fully understood the problem and the disappointment that this would create and organised a free return and suggested that I contact powakaddy directly to highlight the problem.

Upto this point all that I wanted to do was to make powakaddy aware of the situation and the disappointment that customers may encounter in purchasing this new product.
However, what I did not expect was to receive such poor customer service and lack of empathy from their technical advisor. I explained the above, highlighting the disappointment that customers would have in purchasing this product with the new system only to find it would not work on trollies pre 2024. The advisor pointed out that the bag would still fit any powakaddy trolley and dismiss the fact that people would be choosing this bag for a new system that would secure the trolley better, but would not work unless you bought a new trolley. He informed me that I could take my trolley to one of their approved repair sites and they could fit it at an additional cost. However, I pointed out that why should a customer have to do this when they have been misled with the system that was not compatible to trolleys produced before 2024, the advisor then got got quite defensive and flippant arguing that the bag was still compatible and not to put words in his mouth! I explained to the advisor that all I was looking for was a level of empathy, to understand the problem that I and potential customers would face but all I got was a rude, condescending and abrupt customer service that had no empathy, this level of frustration led to me raising whether this should be a trading standards issue, to which I do not believe that powakaddy, would want any of its customers to feel that it was necessary to take these steps. I highlighted that on every Golf site that I looked at, they all contained the same information, but did not make it clear that this system would not be compatible for trolleys pre-2024, the advisor went onto say it was not their responsibility on what suppliers put on their sites. I said that I found this to be very dismissive as I believe the powakaddy would want to make sure that customers were being informed correctly about their products and that customers were being duped into buying something that would not work unless they bought a new trolley and that the information was not clear. I was so frustrated with this poor level of customer service, I told the advisor that if this was the response that Powakaddy was given to its customers then I would go onto review sites and let potential customers know of this experience. I cannot believe that this company would train its technical support to deliver this level of poor customer service. So buyers be warned powerkaddy appear to be more interested in selling a new product that majority of existing customers cannot fully use and that customers would be very disappointed that they would have to pay an additional cost on top of a very expensive bag, to get it fixed at a repair shop.
So If you’re thinking about buying a new powakaddy bag and your trolley is not a 2024 model then you may as well buy the old dri tech powakaddy bag with the old key lock anti-twist system and save yourself some money and disappointment. As the Captain of my golf club and part of the County captains society I will also endeavour to share this experience.