Potteries Auctions Recenzje 

167
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had a very enjoyable afternoon at the recent 3day auction. May I praise the auctioneer who I found to be attentive when I was bidding and easy to listen to. The other staff were exceptional and very... Zobacz więcej

Oceniono na 5 z 5

This was my first visit to the sale room,I was greeted with smiles and the staff were very helpful. After registering I watched with interest the sale, I was very impressed by the auctioneer who made... Zobacz więcej

Oceniono na 5 z 5

We travelled from Switzerland to place items with Potteries Auctions to auction for us. They were friendly, professional and helpful. They kept us advised at every stage. We were very happy with thei... Zobacz więcej

Oceniono na 5 z 5

For several years now from start to finish I've had first class service - well presented catalogues are a joy to browse, bids sent to them handled efficiently, lots sell at fair prices at auctions... Zobacz więcej

Informacje dotyczące firmy

  1. Dom aukcyjny

Napisane przez firmę

Potteries Auctions Ltd are one of the leading provincial auction houses in the North West with unrivaled knowledge of 20th Century ceramics and a passion for Fine Art, Antique and Collectibles. We hold monthly antique and collectors auctions featuring antiques and decorative items from local estates.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

167 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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4,7

Wszystkie recenzje

(167)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 58

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Oceniono na 5 z 5

We were selling Coalports and Doulton…

We were selling Coalports and Doulton Ladies after the death of my mother in law. They were so professional and kept every avenue of communication open with us about our items. I cannot thank them enough for their help and support at a very difficult time. Would highly recommend.

7 listopada 2024
Opinia niezależna
Logo Potteries Auctions

Odpowiedź od Potteries Auctions

Thank you so much Lesley, this is lovely feedback. We were more than happy to help you in this process.

Oceniono na 5 z 5

I would reconmend your service to…

I would reconmend your service to anyone d'ont give praise out easy but for my first expirence it was first class.Alan

7 listopada 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Thank you very much Alan, we're very happy to hear your feedback and hope your next experience will be equally as enjoyable.

Oceniono na 5 z 5

Excellent Service

Potteries Auctions have given excellent service, the valuations have proved accurate, and the communication has been prompt. I would recommend them to anybody requiring the services of an auctioneer. My items have been involved in a numerous of auctions over the course of a few years.

12 grudnia 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Thank you for taking the time to leave this feedback Adrian. It is wonderful to have you recommend us to others.

Oceniono na 5 z 5

Happy to recommend Potteries Auctions

Over the past year I have sold a variety of items with Potteries Auctions, mainly china but also a collection of model railway engines and rolling stock. The valuers were always knowledgeable and fair in their assessments and the whole process was friendly and straightforward. As I had no previous experience of selling at auction I found it easier than expected and the commission charged seems fair in terms of the work undertaken to catalogue, photograph, publicise and sell the items. I am already thinking of other pieces which I could get an opinion on!

20 listopada 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

This is amazing to hear, thank you Susan. We are always eager to help and will continue to be of service should you have any more items you wish to consign to auction.

Oceniono na 5 z 5

Probate Valuation and Sale

Following the death of my parents Rod and Leah came out to value the contents of our family home and we later consigned everything to auction with them. They were incredibly helpful and supportive throughout, showing a genuine interest in items many people would regard as “tat”. I would have no hesitation in using them again.

11 grudnia 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Thank you very much for the kind words, we will pass this along to Rod and Leah who will be most greateful for the feedback.

Oceniono na 5 z 5

Our first time selling at auction

Our first time selling at auction, the staff were brilliant very knowledgeable and made the whole process very easy

7 listopada 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

This is very kind of you to say, thank you for sharing your feedback with us

Oceniono na 5 z 5

Very friendly staff very accommodating…

Very friendly staff very accommodating quality auctions iv purchased quite a few peices from them and always a good experience and shipping quotes are good

2 grudnia 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Thank you Carol, wonderful to have your feedback

Oceniono na 5 z 5

Potteries auction house is so…

Potteries auction house is so professional and helpful in all aspects of buying at auction,their in house delivery is marvellous so well packed , quick and competitively priced, Moira is a credit to the company I can’t praise her highly enough.

12 listopada 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Hi Howard, this is a lovely review thank you for the kind feedback, we hope we hope to continue making your auction experiences with us as pleasant as possible

Oceniono na 5 z 5

First class service throughout

First class service throughout, just how things once were in days gone past, packaging was exemplary, postage very fair and delivered safely by courier the next day. Thank you so much, I cannot recommend them high enough.

12 listopada 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Hello Warren, thank you so much for the review and for sharing your experience with us

Oceniono na 5 z 5

Great first time with Potteries Auctions

First time dealing with Potteries Auctions & despite arriving very early for our appointment Nathan was very welcoming & dealt with us swiftly and professionally, giving honest advice about the items that we wanted to sell. Very positive experience & looking forward to the auction! Thank you.

24 października 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Thank you Linda, we hope to meet your expectations when your items go to auction!

Oceniono na 5 z 5

All the staff were accommodating

All the staff were accommodating, valuation was fair.
I will definitely be using them again.

15 października 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

That's wonderful William, thank you for the feedback. We look forward to seeing you again in the future.

Oceniono na 5 z 5

My first time with this lovely auction…

My first time with this lovely auction house. And what a lovely experience it has been. A lovely lady, Myra, sorted out my items and organised the postage. All the staff met so far have been outstanding and of course the goods are great as well. I'll be back..........please have another sale soon. Good, honest and friendly all round!

15 października 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Thank you Piper we are so glad to hear your first experience with us went well and that Myra was able to help you. We have a few auctions every month so we hope you'll be back in touch again soon!

Oceniono na 5 z 5

Second terrific experience…

This is my second terrific experience with Potteries Auctions, so am qualified to leave my review! Super auctions, well-managed, great items and the service afforded to me afterwards is superior!. The "after-auction" process works extremely well, more so being outside of the UK, the time and effort in assisting with my asks, shipping etc, unbelievably helpful Thanks Amy!) leading to a really pleasant, professional experience, Thank you. I highly recommend dealing with this excellent auction house..

13 października 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Hi Christopher,

We are very pleased to hear you had a good auction experience with us and everything went smoothly. We'll pass on the great feedback to Amy, and we hope you'll be interested in what we have on offer in the future! Thank you.

Oceniono na 5 z 5

Fabulous auction house

Fabulous auction house. I have both bought and sold from here. As far as valuations are concerned I highly recommend bringing your treasures and heirlooms along for appraisal. I have dealt in particular with Nathan (Senior Valuer) twice now and the knowledgeable but common sense, friendly approach should put any buyer or seller at ease. Great place.

10 października 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Those are very kind words, thank you, Nick. We hope we can continue to be of service in the future.

Oceniono na 5 z 5

First time sellers at auction

We were met at the door and shown to a table to spread our items , our valuer soon sorted things into interested and not interested items in a very friendly and courteous manner , and briefed us on the auction process.

3 października 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Thank you for the feedback Ian, we hope everything goes well for you at auction

Oceniono na 5 z 5

Very Helpful Team

We arrived on time for an appointment, and was Not kept waiting. We had a mixture of all sorts. They were polite and respectful even with the none valuables that we brought for them to value. A good knowledgeable team.
Would definitely recommend.

24 września 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Hi Jeanette,

Thank you for the feedback, we are so pleased to hear you had a good experience at your valuation and fingers crossed you see some good results for your items at auction!

Oceniono na 2 z 5

Hiding the true condition

This auction house listed a fine porcelain cup but omitted to mention it had a hairline crack and chip. On complaint, they said I should have commissioned a condition report. Most decent auction houses would mention and photo such issues. Not to do so, is in my opinion deceitful. For those who buy at auction a lot, it can be a very chore getting through to ask for condition reports and often they are not supplied. So i take this as short-hand for poor service, not least when you consider all the commission they charge to buyers and sellers. Disappointing to say the least.

15 sierpnia 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Hi Michael,

Thank you for your feedback. We're sorry to hear about your experience. Our team works diligently to list hundreds of items each week, and while we strive for accuracy, some minor flaws may occasionally be missed in the initial listing process.

To help avoid any disappointment, we always recommend requesting a condition report, which includes additional images and detailed information about any potential issues. This service is available to all who enquire, and our team is more than happy to assist in identifying any imperfections that might not be immediately visible.

You're also welcome to visit us and inspect items in person before the auction, ensuring you're fully informed before making a purchase.

If there's anything more we can do to assist, please don't hesitate to reach out to us at enquiries@potteriesauctions.com.

Oceniono na 1 z 5

Unpleasant guy on the end of the phone.

won a couple of items. Nothing major , bulky or expensive. Didn't see the invoice attachment in the email. I called to pay and the guy I spoke to was downright, abrasive, unpleasant and rude. Asked for bank details to get it paid but he wanted to argue instead of just getting the job done. Bill was paid instantly when I hung up including postage. Not sure how he worked it out but the postage seemed excessive. Could have been sorted instantly with a bit of customer service and he would have kept a customer. Needless to say I've taken note and will not be using them again. Horrid attitude.

30 lipca 2024
Opinia niezależna
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Odpowiedź od Potteries Auctions

Hi Peter,

We are sorry to hear about your recent experience with our customer service. This is not the standard we strive to uphold, and we sincerely apologise for any inconvenience this may have caused.

Regarding our shipping prices, they are calculated based on the cost of materials, labour, and postage. The prices for our packaging are also clearly stated in our shipping policy.

Please contact us at enquiries@potteriesauctions.com if we can be of further assistance.

Oceniono na 5 z 5

I especially appreciate Potteries'…

I especially appreciate Potteries' attention to timely and courteous communication; I always knew right where we stood. Also, their in-house shipping service is amazing - and fast. And, thank you for a wonderful object! (Naturally that's the best part!)

Ed

25 lipca 2024
Opinia niezależna
Logo Potteries Auctions

Odpowiedź od Potteries Auctions

Thank you Ed, we have a wonderful packing and shipping team. So happy to hear about your experience with us!

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